• Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below
  • Forum
  • Website
  • GitHub
  • Status
  • Translation
  • Features
  • Team
  • Rules
  • Help
  • Feeds
User Links
  • Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below

    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Cannot play 480p content on TV or mobile devices

    Pages (2): « Previous 1 2

     
    • 0 Vote(s) - 0 Average

    Cannot play 480p content on TV or mobile devices

    Unable to play 480p content on 4kTV or Mobile devices
    Skellum
    Offline

    Junior Member

    Posts: 13
    Threads: 3
    Joined: 2024 Nov
    Reputation: 0
    Country:United Kingdom
    #11
    2024-11-27, 04:08 PM
    Pastebin added here: https://pastebin.com/FyCgf2UV

    Don't judge me on the file, it's a request from my girl lol
    I've got HD copies of these now so I may just replace them with that
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #12
    2024-11-27, 04:13 PM (This post was last modified: 2024-11-27, 04:16 PM by TheDreadPirate. Edited 1 time in total.)
    The Nvidia driver you have installed is too old.

    Code:
    [hevc_nvenc @ 000000e977e38ac0] Driver does not support the required nvenc API version. Required: 12.0 Found: 11.1
    [hevc_nvenc @ 000000e977e38ac0] The minimum required Nvidia driver for nvenc is 522.25 or newer

    I checked Nvidia's website, you may be SOL. The newest driver they have "certified" for your OS (I selected Windows 8.1) is 475.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Skellum
    Offline

    Junior Member

    Posts: 13
    Threads: 3
    Joined: 2024 Nov
    Reputation: 0
    Country:United Kingdom
    #13
    2024-11-27, 04:19 PM
    I saw that, didn't realise where I could view the logs so thats really helpful, so if I upgrade the GPU to something more recent on this machine it will work right?

    For now I can use VLC as a workaround on these devices, and I guess when viewing in my browser it is using my actual computers GPU rather than transcoding from the server? Is my understanding correct there?
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #14
    2024-11-27, 04:31 PM
    The problem isn't the GPU, which is perfectly fine. The problem is the OS. If you upgraded to Windows 10 or 11, or their server equivalent, you'd be able to get a sufficiently new driver. The 1070 and 1060 in my wife and kid's PCs still get updates on Windows 10.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Skellum
    Offline

    Junior Member

    Posts: 13
    Threads: 3
    Joined: 2024 Nov
    Reputation: 0
    Country:United Kingdom
    #15
    2024-11-27, 05:05 PM
    Ahh that's a shame, this system WILL NOT run Windows 10/11 or anything remotely resembling it (Tiny11 or any proxy builds).
    I had Linux Mint running on it but switched to Server 2012 as trying to share disks via Linux was more difficult than it needs to be IMO.
    I did find the CPU was maxed out initially until I enabled hardware acceleration NVENC so I presume this IS working for most streams?

    Other than this small snag the server performs impeccably and barely uses any CPU even with multiple streams being accessed at once, I imagine updating the files to 1080p will probably fix the playback issues.
    I can continue to use VLC as a workaround should the file not be available in full HD.
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #16
    2024-11-27, 05:19 PM
    The issue with the failed videos is that most devices don't have, AFAIK never had, hardware decodes for XVID. So they are transcoded to H264 or HEVC. Most devices/players won't attempt to software decode due to inconsistent performance.

    Another work around is to disabled hardware acceleration. Setting it to "None" will use the CPU for transcoding.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Skellum
    Offline

    Junior Member

    Posts: 13
    Threads: 3
    Joined: 2024 Nov
    Reputation: 0
    Country:United Kingdom
    #17
    2024-11-27, 06:55 PM
    Appreciate the help Dread.

    This system is very old, the FX9590 was AMDs first 'attempt' at an 5ghz octocore CPU, it did this by autoboosting at high voltage.
    The problem is that if you attempt to run Windows 10 or later OS on this system it will freeze and/or blue screen with CPU errors, it just doesn't like it.
    You can get some stability by disabling the boost and throttling the RAM in my tests but none of this is required for Windows 7 or equivalent OS's (or it would seem, Linux.)
    I'm not sure what exactly breaks in Windows 10 onwards but this was the reason this computer has been gathering dust in the corner of the room for years until I decided to 'try' to do something with it.

    When I get the time I may take down the server and try a dual boot system with either Server 2022 or Tiny 11 if I can get them to install via DVD (USB isos froze the machine)

    Either way, not complaining as this seems to be a self-inflicted issue running outdated OS and using VLC is a valid and acceptable workaround for me. Doesn't appear to be affecting CPU
    Pages (2): « Previous 1 2

    « Next Oldest | Next Newest »

    Users browsing this thread: 1 Guest(s)


    • View a Printable Version
    • Subscribe to this thread
    Forum Jump:

    Home · Team · Help · Contact
    © Designed by D&D - Powered by MyBB
    L


    Jellyfin

    The Free Software Media System

    Linear Mode
    Threaded Mode