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    Jellyfin Forum Support Troubleshooting SOLVED: Jellyfin Server login works only via remote proxy but media details page never works

     
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    SOLVED: Jellyfin Server login works only via remote proxy but media details page never works

    Jellyfin Server login and media details problems
    DavidM42
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    #1
    2024-08-23, 11:42 AM
    I recently moved my Jellyfin installation on TrueNAS Scale from TrueCharts to TrueNas Apps and copied all the configuration. I am using a caddy2 remote proxy to access it via https externally.

    Even before the move to TrueNAS Apps (which I hoped would fix it) clicking on episode lists of shows or details of movies started to fail suddenly. In the browser, I see errors like 

    > itemDetails.21d720f417042985d57e.chunk.js:2 Uncaught TypeError: Cannot read properties of undefined (reading 'getItem')
    and
    > Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'appName')

    while trying to open the details pages.

    This is the behavior while routing through my caddy2 remote proxy from outside. If I try to open it directly internally via http://192.168.178.IP:8096 I only get the login page which shows an endless blue spinner and following browser console error
    > Uncaught Error: Server not found: 97eda71247654f86b30c89f31b53d8c3

    I've included my jellyfin log in verbose mode, but I sadly could not find any problems or errors in it that helped me
    https://gist.github.com/DavidM42/2dde8c5...dc0a850672

    Thanks in advance for any help
    Go to solution
    TheDreadPirate
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    #2
    2024-08-23, 02:51 PM
    Can you try rescanning your library and selecting "Search for missing metadata"?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    DavidM42
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    #3
    2024-08-26, 08:56 AM
    (2024-08-23, 02:51 PM)TheDreadPirate Wrote: Can you try rescanning your library and selecting "Search for missing metadata"?

    Thank you for your reply.
    I tried that now and sadly still get errors while trying to open the episode list of a show (see screenshot)

    Also jellyfin log of today: https://gist.github.com/DavidM42/1429c71...37dcaec2dc        
    TheDreadPirate
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    #4
    2024-08-26, 02:44 PM
    How are you running caddy? As a one-liner or with a caddy file? Can you share that?

    Also, do you have any script blockers of a pihole setup on your network?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    DavidM42
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    #5
    2024-08-26, 03:22 PM (This post was last modified: 2024-08-26, 03:22 PM by DavidM42.)
    I am running it as a TrueNAS Scale App (so as k3s pod) and I think the helm chart should be as following: https://github.com/truenas/charts/tree/m...y/jellyfin

    I do not have a script blocker like PiHole running atm. Am only running uBlock Origin in my Browsers but I have that disabled for that page
    TheDreadPirate
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    Posts: 15,374
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    #6
    2024-08-26, 04:09 PM
    For testing, can you try disabling uBlock entirely? That's the only factor that makes sense at this point.

    Do you have this issue with non-browser clients? Android/iPhone? Android TV?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    DavidM42
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    Posts: 5
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    Joined: 2024 Aug
    Reputation: 0
    #7
    2024-08-26, 04:17 PM
    Yes I have problems in the Android App of Jellyfin too.
    When I try to use the Android App right now I get the same behavior as in non previously authenticated browsers: Connect -> Login Page -> Enter Login credentials -> submit -> Endless Spinner
    TheDreadPirate
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    Posts: 15,374
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    Joined: 2023 Jun
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    #8
    2024-08-26, 07:12 PM
    Do you have a baseurl set in Dashboard > Networking?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    DavidM42
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    Junior Member

    Posts: 5
    Threads: 1
    Joined: 2024 Aug
    Reputation: 0
    #9
    2024-08-26, 08:59 PM
    I did not have it set.

    After checking that and tinkering with the network settings, I decided to just give up and start with a clean install.
    After 2 Weeks of Downtime and unsuccessful debugging with no clear lead, I decided the ancient configuration volume was just broken beyond repair. Should have decided this earlier since the new install with basically all my configuration re instated took less than 2 hours.
    Thank you for your help nonetheless, you really do your best helping people on here.
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