(Closed) Collections issues

[Remotepall]

I came here I think with the same issue hoping someone else had mentioned something. I'm using TMDb Box Sets and recently upgraded from JF8 to JF10. After that upgrade I noticed that most of the movies in the collection folder had lost the movies, or rather the movies weren't being linked into the collection correctly. E.g. Batman collection is there, but when you click into the collection, there aren't any movies. The movies aren't 'deleted', just not linked into the collection.

What I have tried:
- Checked I have the updated version of plugin.
- Uninstalled (from UI), restarted from UI.
- Refreshed/Scan of libraries.

After this point, It looked like some of the collections were being found and populated. But it was missing poster and image prettyness.
- I checked the activity feed on the dashboard and noticed an entry saying that TMDb had been installed 1-2 min after uninstall.
- Went and checked the plugin section and there was a flag on the addon saying it was pending restart again.
- Restarted from UI.

From here collections are populating again, but still 80% don't have files within the collection.
Photo: https://ibb.co/xtXSzQXJ
In this image you can see Death note hasn't pulled images for the poster, and Hungergames and Inside out are 'ticked'. If you were to click into that you would see an empty collection.

Might not be related to OP, sorry if just hijacking a post

[theguymadmax]

Can you take a screenshot of your plugins and post it?

[Remotepall]

https://ibb.co/CKkY13nV
https://pastebin.com/1ujKSnA2

Maybe related issue/s:
- Installed Trakt after update, but I can't see any settings to configure, either in the plugin nor user accounts.
*I've done zero troubleshooting or research on this so far, has been LP issue for me.
- Open Subtitles no longer has settings to configure and also doesn't appear to be pulling subtitles. I say appear because I've tested it with 10ish movies or TV shows and all returned nothing. I remember searching for subs taking about a second, but since the update the search fails in under a second.
I've had a quick look at the logs and I can't see that there is any mention of the plugin searching, but not sure if plug-ins actually push to the JF log.

I'm only new into setting up JF, I originally installed it on an outofdate iso of Debian. As a result, the most updated version of JF that was able to be installed was JF8. I was having an issue with something else and found that issue, updated OS, then updated JF with only minor config issues that have been resolved.
Since then I've been researching upgrades to the server. I have potential clients connecting upto 20 max. Unlikely but would prefer the clearance. Looking into the documentation and other posts I figured intel GPU would be best, and while checking the requirements I noticed that the kernel version on the server is running v5, but documentation mentioned v6 would be best minimum for intel GPU. I have hardware on the way and was going to pull the trigger on upgrading the kernel in place once I received everything so I could hopefully do it all in a day.
Edit: I think I was to excited writing this and none of it made sense. I've clarified some points.

[TheDreadPirate]

Did you clear your browser cache? If UI elements aren't working, I'm wondering if your browser is using cached UI elements.

[Remotepall]

Did you clear your browser cache?  If UI elements aren't working, I'm wondering if your browser is using cached UI elements.

No I hadn't, but can confirm the issue persists on multiple devices, accounts and in-cog which would rule this out I thought?

[Remotepall]

Closing this as I have new issues.

Reinstalled JF with a fresh install of Debian 12 and everything worked as expected regarding collections. Specifically behaviour changed when clicking on the plugin after installing and options were displayed again. Maybe issue was related to folder ownership? Doesn't make sense why that would have become in issue but here we are.