Connection Failure - how to reach server?

[emeraldgirl08]

My setup:

• HP Elitedesk 800 G3 micro
  

• i5-7500
  

• 16 gb ram
  

• 256 gb Nvme (w10 OS) + 1.5TB internal 2.5" HDD (used for media) + external 3.5" HDD (5TB media storage)
  

• micro-pc connected to ISP router via ethernet cable
  

Additional setup:

• Backhauled Netgear wifi extender turned access point via ethernet cable connected to ISP router. I connect to the backhauled Netgear access point with my Macbook Pro and my Amazon Firetablet via wifi due to lackluster ISP provided router.
  

My issue:

I installed Jellyfin (JF) and am able to log into my Jellyfin server via web GUI. I added my music folder to my JF server and wanted to test the Jellyfin Media Player on my Macbook Pro and my Amazon Firetablet. Both clients do not discover the server at all.

I've tried entering in the default ip address for local 8096 and a message returns "Connection Failure. We're unable to connect to the selected server right now. Please ensure it is running and try again."

Any idea where I could start?

[TheDreadPirate]

When you say you can log into the web UI, from where? Any computer on your network? Or from the same machine running Jellyfin? It sounds like you don't have a rule to allow Jellyfin through Windows firewall.

[emeraldgirl08]

I can log into the web UI from the same machine running Jellyfin. I have looked at the Windows Defender Firewall and only Public is checked while Private is not.

[TheDreadPirate]

Switch to private, make sure the private firewall has a rule to allow jellyfin.exe or port 8096.

[emeraldgirl08]

Ok. Tried changing the Firewall settings to Private only and then rebooting the server. No luck.

[TheDreadPirate]

But did you check if there was a rule that allowed Jellyfin? When you were installing Jellyfin was there a prompt at the end of the installation to allow Jellyfin through your firewall?

[emeraldgirl08]

But did you check if there was a rule that allowed Jellyfin?  When you were installing Jellyfin was there a prompt at the end of the installation to allow Jellyfin through your firewall?

Late reply but got my Jellyfin server to work!

Observations and notes on my re-installation:

1) After Uninstalling from Control Panel there are still remnants of Jellyfin all over! I had to: manually enable viewing Hidden Files and delete the Jellyfin AppData folders, delete the hidden Jellyfin folder in file directory (C:ProgramData/Jellyfin) and delete old Jellyfin permissions in the Allowed apps of Windows Defender Firewall. Would have been nice if the uninstaller removed all remnants for a more thorough clean reinstall.

2) When attempting to connect on my macbook and Finamp on my iPhone the server was not automatically discovered. I had to enter in my server's IPv4 address and attach Jellyfin's port number in order for my mbp and iPhone to login to my non-admin Jellyfin account. Both devices are now logged into my non-admin Jellyfin account.

3) Following the excellent guide (https://jellyfin.org/docs/general/quick-start/windows/) I noticed there were screenshots that made installation easier for me to follow.

4) Will be dong a Reverse Proxy so I can stream music to my iPhone on the go via Finamp. Any suggestions on the servers Apache, Caddy, Haproxy, Nginx and Traefik? Which would be easy to work with?

[TheDreadPirate]

Caddy is the simplest. Nginx is the go to for most people. It is the most performant (not noticeable at our scale) and configurable.

[emeraldgirl08]

Caddy is the simplest.  Nginx is the go to for most people.  It is the most performant (not noticeable at our scale) and configurable.

Great! I will be researching Nginx then. Thanks for responding!