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    Jellyfin Forum Support Troubleshooting Connectivity issue

     
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    Connectivity issue

    App/Web Access vs IP/URL
    MoldyTaint
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    Junior Member

    Posts: 6
    Threads: 2
    Joined: 2024 May
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    Country:United States
    #1
    2024-09-28, 12:27 AM
    I'm getting an odd occurrence between using the Jellyfin apps vs the web browser.

    When I am connected to the local network I can visit the Jellyfin internal IP address just fine on both a web browser and the app. This goes for any device in the house as well. When I am using my jellyfin.domain.com to connect from inside the local network, I can connect from a web browser just fine. When I try to connect to the URL from a TV or Phone, it fails every time. When I am off the local network, it's just fine however if I swap to a browser, the URL works like it's expected to.
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
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    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2024-09-28, 01:10 AM
    Are you using https? If so, are you using a proper cert or a self signed cert?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    MoldyTaint
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    Junior Member

    Posts: 6
    Threads: 2
    Joined: 2024 May
    Reputation: 0
    Country:United States
    #3
    2024-09-28, 01:14 AM
    Yes there is HTTPS. It is set up and working correctly as I can access the URL just fine with the APP when I am not connected to the network. If I am connected I forces me to use the IP address. Sometimes if I can trick it. If I am logged in already on the APP with the URL and then connect to the wifi, it stays connected and works as intended. There is also a very high chance I'm an idiot too. That needs to be taken in account.
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2024-09-28, 02:22 AM
    Which reverse proxy are you using?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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