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    Jellyfin Forum Support Troubleshooting RDP breaks my transcoding

     
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    RDP breaks my transcoding

    RDP Breaks my transcoding
    Baralis
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    Junior Member

    Posts: 2
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    #1
    Yesterday, 04:57 PM
    [*]Jellyfin 10.10.7
    Windows 10 pro
    Install: Windows installer

    Hosted on:
    [*]4770k (IGPU disabled)
    AMD RX 6600
    [*]32gig ram


    Everything seems to work correctly until I log into my server with Windows Remote Desktop. As long as I remain logged in using RDP all is fine but if I have connected using RDP and then close RDP any transcoding fails to initialize my GPU after that or at least that is what I think is happening. 

    This is the error it gives: 
    [AVHWDeviceContext @ 0000024c2f737080] Using device 1002:73ff (AMD Radeon RX 6600).
    [AVHWDeviceContext @ 0000024c2f7a3c00] No matching devices found.
    Device creation failed: -19.
    Failed to set value 'opencl=ocl@dx11' for option 'init_hw_device': No such device
    Error parsing global options: No such device 

    Im probably missing something stupid simple to circumvent this but im coming up blank. Any suggestions would be appreciated!
    nyanmisaka
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    Team Member

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    #2
    Yesterday, 05:03 PM
    Make sure you have followed each of the items in this section of the documentation.

    https://jellyfin.org/docs/general/post-i...ndows-host

    Windows may update the GPU driver for you, which may cause problems. Also, if the iGPU is no longer used, make sure its driver is uninstalled cleanly.
    Baralis
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    Junior Member

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    Joined: 2025 Jul
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    Country:United States
    #3
    Yesterday, 05:59 PM
    Thank you for the reply.

    I did follow those directions when setting up and disabled the hardware graphics in the remote host. I also uninstalled all GPU drivers using DDU and installed fresh RX 6600 drivers. I also disabled the IGPU in the bios so that windows didnt try installing drivers or using it. The problem persists.
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