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    Jellyfin Forum Support Troubleshooting On Xbox app some TV Series shows a black screen but has audio when starting new episo

     
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    On Xbox app some TV Series shows a black screen but has audio when starting new episo

    When watching certain series on my XBOX One, when a new episode starts, the screen is black, but the audio starts.
    TheRevSchultz
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    #1
    2025-04-21, 12:40 AM
    When watching certain series on my XBOX One, when a new episode starts, the screen is black, but the audio starts. I am able to hit any button on the controller and the video comes up and plays fine. This does not occur with other series. There are no errors in my Jellyfin logs, and the stream shows it is not transcoding.

    Hosted on a Windows Server 2022 OS, running Jellyfin 10.10.7. Also occurred on 10.10.5.
    TheDreadPirate
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    #2
    2025-04-21, 04:04 PM
    I'm assuming you are using the UWP Jellyfin client? And you're using the latest release 0.9.0?

    Does this bug sound like yours?

    https://github.com/jellyfin/jellyfin-uwp/issues/57
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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    TheRevSchultz
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    #3
    2025-04-21, 05:25 PM (This post was last modified: 2025-04-21, 05:34 PM by TheRevSchultz. Edited 1 time in total.)
    Yes that is my experience. I never timed it, but I'd say start one TV episode, and leave the controller idle, and it would be fine until the episode changed, and then I'd hear the intro, but get no video until a button was pressed (or according to the bug report, that I can move the joystick).
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