Fatal error on SDR Content

[iridium]

Hello,
I need some assistance with an issue I'm experiencing in Jellyfin.

When I try to play SDR content, I receive error messages.

Based on the logs, it seems related to AV1 encoding, but the option "Allow encoding in AV1 format" is already unchecked.

Could you please help me troubleshoot this problem?

The processor model is a i3-12100T
Jellyfin version: 10.10.7

Code:

Stream mapping:
  Stream #0:0 -> #0:0 (hevc (native) -> av1 (av1_qsv))
  Stream #0:1 -> #0:1 (ac3 (native) -> ac3 (native))
Press [q] to stop, [?] for help
[av1_qsv @ 0x61531cbce800] Current profile is unsupported
[av1_qsv @ 0x61531cbce800] Selected ratecontrol mode is unsupported
[av1_qsv @ 0x61531cbce800] Current frame rate is unsupported
[av1_qsv @ 0x61531cbce800] Current picture structure is unsupported
[av1_qsv @ 0x61531cbce800] Current resolution is unsupported
[av1_qsv @ 0x61531cbce800] Current pixel format is unsupported
[av1_qsv @ 0x61531cbce800] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
[vost#0:0/av1_qsv @ 0x61531d4f9e00] Error while opening encoder - maybe incorrect parameters such as bit_rate, rate, width or height.
[vf#0:0 @ 0x61531cbcd980] Error sending frames to consumers: Function not implemented
[vf#0:0 @ 0x61531cbcd980] Task finished with error code: -38 (Function not implemented)
[vf#0:0 @ 0x61531cbcd980] Terminating thread with return code -38 (Function not implemented)
[vost#0:0/av1_qsv @ 0x61531d4f9e00] Could not open encoder before EOF
[vost#0:0/av1_qsv @ 0x61531d4f9e00] Task finished with error code: -22 (Invalid argument)
[vost#0:0/av1_qsv @ 0x61531d4f9e00] Terminating thread with return code -22 (Invalid argument)
[out#0/hls @ 0x61531d4f9a40] Nothing was written into output file, because at least one of its streams received no packets.
frame=    0 fps=0.0 q=0.0 Lsize=      0KiB time=N/A bitrate=N/A speed=N/A   
Conversion failed!

[theguymadmax]

Post a screenshot of your transcode settings.

[iridium]

Here it is:

https://imgur.com/a/kfmV0DE
https://imgur.com/a/Z2pJXAx

[theguymadmax]

Enable: Allow encoding in HEVC, both low power options,  VPP Tone mapping,  and tone mapping.

[iridium]

Hey, thanks for the reply.

Did that, but the player still crashes on fatal error.

Here is the log:

Code:

ffmpeg version 7.1.1-Jellyfin Copyright (c) 2000-2025 the FFmpeg developers
  built with gcc 13 (Ubuntu 13.3.0-6ubuntu2~24.04)
  configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      59. 39.100 / 59. 39.100
  libavcodec    61. 19.101 / 61. 19.101
  libavformat    61.  7.100 / 61.  7.100
  libavdevice    61.  3.100 / 61.  3.100
  libavfilter    10.  4.100 / 10.  4.100
  libswscale      8.  3.100 /  8.  3.100
  libswresample  5.  3.100 /  5.  3.100
  libpostproc    58.  3.100 / 58.  3.100
libva info: VA-API version 1.22.0
libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
libva info: Found init function __vaDriverInit_1_22
libva info: va_openDriver() returns 0
libva info: VA-API version 1.22.0
libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
libva info: Found init function __vaDriverInit_1_22
libva info: va_openDriver() returns 0
Input #0, matroska,webm, from 'file:/media/kinoro/Series/Centennial.1978.S01.576p.DVDrip.DD2.0.x264/Centennial.S01E01.Only.the.Rocks.Live.Forever.mkv':
  Metadata:
    encoder        : libmkv 0.6.5
  Duration: 02:18:54.56, start: 0.000000, bitrate: 1742 kb/s
  Chapters:
    Chapter #0:0: start 0.000000, end 2717.520000
      Metadata:
        title          : Chapter 1
    Chapter #0:1: start 2717.520000, end 5586.400000
      Metadata:
        title          : Chapter 2
    Chapter #0:2: start 5586.400000, end 6856.080000
      Metadata:
        title          : Chapter 3
    Chapter #0:3: start 6856.080000, end 8334.560000
      Metadata:
        title          : Chapter 4
  Stream #0:0(eng): Video: h264 (Main), yuv420p(tv, smpte170m/smpte170m/bt709, progressive), 702x576 [SAR 16:15 DAR 13:10], SAR 374:351 DAR 187:144, 25 fps, 25 tbr, 1k tbn (default)
  Stream #0:1(eng): Audio: ac3, 48000 Hz, stereo, fltp, 224 kb/s (default)
  Stream #0:2(swe): Subtitle: dvd_subtitle (dvdsub), 720x576
  Stream #0:3(nor): Subtitle: dvd_subtitle (dvdsub), 720x576
  Stream #0:4(dan): Subtitle: dvd_subtitle (dvdsub), 720x576
  Stream #0:5(fin): Subtitle: dvd_subtitle (dvdsub), 720x576
Stream mapping:
  Stream #0:0 -> #0:0 (h264 (native) -> hevc (hevc_qsv))
  Stream #0:1 -> #0:1 (ac3 (native) -> ac3 (native))
Press [q] to stop, [?] for help
[hls @ 0x59ce7649e600] Opening '/var/cache/jellyfin/transcodes/503b9fa2df8bba8f8f3173a5e00deca7-1.mp4' for writing
Output #0, hls, to '/var/cache/jellyfin/transcodes/503b9fa2df8bba8f8f3173a5e00deca7.m3u8':
  Metadata:
    encoder        : Lavf61.7.100
  Stream #0:0: Video: hevc (hvc1 / 0x31637668), qsv(tv, bt709, progressive), 702x576 [SAR 374:351 DAR 187:144], q=2-31, 4356 kb/s, 25 fps, 12800 tbn (default)
      Metadata:
        encoder        : Lavc61.19.101 hevc_qsv
      Side data:
        cpb: bitrate max/min/avg: 4356290/0/4356290 buffer size: 8712580 vbv_delay: N/A
  Stream #0:1: Audio: ac3, 48000 Hz, stereo, fltp, 224 kb/s (default)
      Metadata:
        encoder        : Lavc61.19.101 ac3
[hls @ 0x59ce7649e600] Opening '/var/cache/jellyfin/transcodes/503b9fa2df8bba8f8f3173a5e00deca70.mp4' for writing
[hls @ 0x59ce7649e600] Opening '/var/cache/jellyfin/transcodes/503b9fa2df8bba8f8f3173a5e00deca71.mp4' for writing
[hls @ 0x59ce7649e600] Opening '/var/cache/jellyfin/transcodes/503b9fa2df8bba8f8f3173a5e00deca72.mp4' for writing
[hls @ 0x59ce7649e600] Opening '/var/cache/jellyfin/transcodes/503b9fa2df8bba8f8f3173a5e00deca73.mp4' for writing
[hls @ 0x59ce7649e600] Opening '/var/cache/jellyfin/transcodes/503b9fa2df8bba8f8f3173a5e00deca74.mp4' for writing
[hls @ 0x59ce7649e600] Opening '/var/cache/jellyfin/transcodes/503b9fa2df8bba8f8f3173a5e00deca75.mp4' for writing
[hls @ 0x59ce7649e600] Opening '/var/cache/jellyfin/transcodes/503b9fa2df8bba8f8f3173a5e00deca76.mp4' for writing


[q] command received. Exiting.

[hls @ 0x59ce7649e600] Opening '/var/cache/jellyfin/transcodes/503b9fa2df8bba8f8f3173a5e00deca77.mp4' for writing
[out#0/hls @ 0x59ce764b13c0] video:12278KiB audio:646KiB subtitle:0KiB other streams:0KiB global headers:0KiB muxing overhead: unknown
frame=  589 fps=0.0 q=-0.0 Lsize=N/A time=00:00:00.00 bitrate=N/A speed=  0x   

[theguymadmax]

Try unselecting the low power mode options.

[iridium]

Same fatal error

Here is the log:

Code:

ffmpeg version 7.1.1-Jellyfin Copyright (c) 2000-2025 the FFmpeg developers
  built with gcc 13 (Ubuntu 13.3.0-6ubuntu2~24.04)
  configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      59. 39.100 / 59. 39.100
  libavcodec    61. 19.101 / 61. 19.101
  libavformat    61.  7.100 / 61.  7.100
  libavdevice    61.  3.100 / 61.  3.100
  libavfilter    10.  4.100 / 10.  4.100
  libswscale      8.  3.100 /  8.  3.100
  libswresample  5.  3.100 /  5.  3.100
  libpostproc    58.  3.100 / 58.  3.100
libva info: VA-API version 1.22.0
libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
libva info: Found init function __vaDriverInit_1_22
libva info: va_openDriver() returns 0
libva info: VA-API version 1.22.0
libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
libva info: Found init function __vaDriverInit_1_22
libva info: va_openDriver() returns 0
Input #0, matroska,webm, from 'file:/media/kinoro/Series/Centennial.1978.S01.576p.DVDrip.DD2.0.x264/Centennial.S01E01.Only.the.Rocks.Live.Forever.mkv':
  Metadata:
    encoder        : libmkv 0.6.5
  Duration: 02:18:54.56, start: 0.000000, bitrate: 1742 kb/s
  Chapters:
    Chapter #0:0: start 0.000000, end 2717.520000
      Metadata:
        title          : Chapter 1
    Chapter #0:1: start 2717.520000, end 5586.400000
      Metadata:
        title          : Chapter 2
    Chapter #0:2: start 5586.400000, end 6856.080000
      Metadata:
        title          : Chapter 3
    Chapter #0:3: start 6856.080000, end 8334.560000
      Metadata:
        title          : Chapter 4
  Stream #0:0(eng): Video: h264 (Main), yuv420p(tv, smpte170m/smpte170m/bt709, progressive), 702x576 [SAR 16:15 DAR 13:10], SAR 374:351 DAR 187:144, 25 fps, 25 tbr, 1k tbn (default)
  Stream #0:1(eng): Audio: ac3, 48000 Hz, stereo, fltp, 224 kb/s (default)
  Stream #0:2(swe): Subtitle: dvd_subtitle (dvdsub), 720x576
  Stream #0:3(nor): Subtitle: dvd_subtitle (dvdsub), 720x576
  Stream #0:4(dan): Subtitle: dvd_subtitle (dvdsub), 720x576
  Stream #0:5(fin): Subtitle: dvd_subtitle (dvdsub), 720x576
Stream mapping:
  Stream #0:0 -> #0:0 (h264 (native) -> hevc (hevc_qsv))
  Stream #0:1 -> #0:1 (ac3 (native) -> ac3 (native))
Press [q] to stop, [?] for help
[hls @ 0x5be4d9be6ec0] Opening '/var/cache/jellyfin/transcodes/21f11c499dc219e7a6f18f619c65fb28-1.mp4' for writing
Output #0, hls, to '/var/cache/jellyfin/transcodes/21f11c499dc219e7a6f18f619c65fb28.m3u8':
  Metadata:
    encoder        : Lavf61.7.100
  Stream #0:0: Video: hevc (hvc1 / 0x31637668), qsv(tv, bt709, progressive), 702x576 [SAR 374:351 DAR 187:144], q=2-31, 4356 kb/s, 25 fps, 12800 tbn (default)
      Metadata:
        encoder        : Lavc61.19.101 hevc_qsv
      Side data:
        cpb: bitrate max/min/avg: 4356290/0/4356290 buffer size: 8712580 vbv_delay: N/A
  Stream #0:1: Audio: ac3, 48000 Hz, stereo, fltp, 224 kb/s (default)
      Metadata:
        encoder        : Lavc61.19.101 ac3
[hls @ 0x5be4d9be6ec0] Opening '/var/cache/jellyfin/transcodes/21f11c499dc219e7a6f18f619c65fb280.mp4' for writing
frame=  133 fps=0.0 q=-0.0 size=N/A time=00:00:00.00 bitrate=N/A speed=  0x   
[hls @ 0x5be4d9be6ec0] Opening '/var/cache/jellyfin/transcodes/21f11c499dc219e7a6f18f619c65fb281.mp4' for writing
[hls @ 0x5be4d9be6ec0] Opening '/var/cache/jellyfin/transcodes/21f11c499dc219e7a6f18f619c65fb282.mp4' for writing


[q] command received. Exiting.

[hls @ 0x5be4d9be6ec0] Opening '/var/cache/jellyfin/transcodes/21f11c499dc219e7a6f18f619c65fb283.mp4' for writing
[out#0/hls @ 0x5be4d9b5cd80] video:6612KiB audio:318KiB subtitle:0KiB other streams:0KiB global headers:0KiB muxing overhead: unknown
frame=  293 fps=263 q=-0.0 Lsize=N/A time=00:00:06.40 bitrate=N/A dup=1 drop=0 speed=5.75x