Offical Local Intros plugin failing to start the movie after pre roll video ends

[raulo1985]

Hi. Has anyone had issues with the official Local Intros plugin? Last time it worked for me was with JF 10.8.13 (and worked like a charm), but haven’t been able to make it work since 10.9.

The behavior is always the same: it does indeed play the pre roll video (double checked the permissions), but fails to play the movie afterwards. As soon as the pre roll video ends, it keeps on loading and nothing happens (black screen). The only way to play the movie, is to press the next button.

I don’t know what’s causing this behavior, but it can’t be the files and folders permissions, since Jellyfin can play both videos independently without any issue.

I’ll try to get some logs, but for the meantime, does anyone have an issue like this with this plugin? I’m using the official plugin from the official JF repo (Linux Mint, tried both with stable and unstable setup. Also with the newest plugin version and some older. Same result).

I also tried with other pre roll video plugins I found, but they don’t work either. I guess I can use the official one and press next every time the pre roll video ends, but that kind of defeat the purpose of the plugin.

Thanks in advance.

PS: video codecs are as compatible as they can be (h264 8bits and aac). And like I said, both files play without problems independently, so it can be a codec issue either.

[crobibero]

This is an issue with the client, not the plugin. Which client are you having issues with?

[raulo1985]

Sorry for the delayed reply. With all of them (in my , JFM, WebOS official app, iOS official app and Firefox. Since 10.9, you have to press the play next button for the movie start. If not, it just stays there, with black screen. 10.8.13 was the last version it worked for me. And since settings and files (pre roll videos, encoded with compatible codecs) are the same and only the version changed, I guess it has to be something with the plugin itself or some compatibility issue with my setup with the new version, idk really.

While you can say it’s still functional (it doesn’t freeze the client, if you press play next button the movie starts, and quickly), it kind of defeat the purpose of having a “trailer before the film” experience for example. But I don’t find other threads with users talking about issues (and I guess this must be a popular plugin), so I suppose it’s something about my setup. But it’s as default as a setup can be (and I’ve tried with stable and unstable server versions), so I really don’t know the cause. But it shouldn’t be the clients, it happens with at least four.

If I install a linux server from scratch, install its updates, install Jellyfin, leave everything at default, install the plugin from corresponding repo (stable vs unstable), restart the server, configure it to play a h264 8 bits with aac audio file as a pre roll video, the behavior mentioned happens. And with all clients. If others are not having this issue and I am, and with default settings for, well, everything, there must be something with my setup I guess. But I don’t know how to find out. I’ll try to get some logs.

Currently I’m using the last version of Linux Mint. But this didn’t start happening after an upgrade of the OS, it happened when I upgraded JF from 10.8.13 to 10.9 (and every version after that one, no matter if it’s a clean install). If I revert to 10.8.13, the plugin works as intended again, with the movie automatically starting after the pre roll video ends.

It’s the only issue I’m having with 10.9 versions now, everything else works like a charm, so even if it’s something about my setup, it’s plugin specific. And apparently nobody else seems to have it. Weird.

PS: permissions are correctly set. It shouldn’t be the problem anyway, as both the pre roll video and movie play as intended. It’s just that it gets stuck between them.

[crobibero]

That is an issue with the client, not the plugin. The plugin just provides the intro. All of the clients you listed are web-wrapper clients, so it sounds like you are having issues with the web client.

[raulo1985]

But why could it be a client issue if they are all the same as before (official apps latest versions. Same devices also)? Nothing changed on that side. Some compatibility issue between the clients and 10.9 server version with my setup? What do you suggest I could try? I really don’t have a clue why it doesn’t work for me.

Weird thing is that with 10.8.13 it works as expected (that’s why I thought it was an issue related to the new server version or its compatibility with the plugin).