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    Jellyfin Forum Support Troubleshooting Roku client subtitle support

     
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    Roku client subtitle support

    Custom CJK subtitles not working on Roku client
    velummortis
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    #1
    2025-04-19, 04:33 AM
    Server:10.10.1 on MacOS 10.13 installed via amd64 .dmg from website
    Client: Roku 3.0.1

    I’m watching a series with Chinese srt subtitles and enabled fallback fonts, directed them to a folder full of necessary woff2 and otf fonts as well as enabled custom subtitles on the client.

    Expected behavior: Custom subtitles display on Roku client using provided fonts on the server
    Actual behavior: Subtitles display as squares, or sometimes nothing at all - depending on the font.

    Works fine if I switch to the ass file I exported though.
    I've tried clearing the Fonts folder of all but one otf font, making sure it's <4 MB, renaming it to font.otf, doing the same with a ttf, exporting the internal srts to external srts and repeating all the same steps. The logs give errors processing the internal subs with:

    Code:
    [ERR] [30] - “MediaBrowser.MediaEncoding.Subtitles.SubtitleEditParser: 57 errors encountered while parsing ‘“srt”’ subtitle using the SubRip format parser” , with errors like: “Line # - Error reading time code”

    For every line in the file, but no errors for the external subs, though it still shows nothing.

    Does the CJK support only apply to ass/ssa files or is there something else I’m doing wrong?
    TheDreadPirate
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    #2
    2025-04-19, 07:50 PM
    I do not believe that SRT subs will use server fonts. AFAIK, only ASS subs will use server fallback fonts. And only if the file doesn't attach fonts to the file.

    Our documentation appears to confirm this.

    https://jellyfin.org/docs/general/admini...back-fonts

    Quote:The Fallback Fonts installed on the server are loaded up by the web client to render ASS subtitles.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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    velummortis
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    #3
    2025-04-20, 04:04 AM
    Thanks for letting me know, it was worth a try anyway! Will it be at all possible to override the srt fonts in future releases?
    TheDreadPirate
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    #4
    2025-04-20, 10:12 PM
    Only if the subtitles are burned in you can provide some modest customization on jellyfin-web based clients. I'm not aware of a way to do the same on Roku clients.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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