Issues trying to add a media library

[podsmum]

Hi - I am a new user with very limited tech knowledge (I can follow instructions but don't have a clue what a lot of the terminology means   )  I am trying to add media libraries but don't get the option to install or add a library, I just get the loading screen as in the attachment.  Could someone please help me (in plain english   ) and tell me what I am doing wrong?

Thank you so much in advance


ADDED:  Tried uninstalling, deleted all Jellyfin files and re-installed but now it can't even connect to the server (my desktop) and therefore I can't even get to the add library page.  I fear I may have cocked everything up.

[TheDreadPirate]

What OS are you installing Jellyfin on?

[podsmum]

Oh, sorry. Windows 10 home and I use Chrome browser.

[TheDreadPirate]

If you want to start fresh, delete C:\ProgramData\Jellyfin then reinstall Jellyfin.

And what install mode were you selecting. For beginners, select the basic install and not the service install.

Also, is your media stored locally? Or on a network share?

[podsmum]

Thank you. I uninstalled through control panel and then did a search for jellyfin in file Explorer and deleted anything that came up (and emptied the recycle bin). I used the basic install too on the original and reinstall.

[TheDreadPirate]

Are you able to add a library now? You did not indicate whether it was working properly or not.

If not, is your media stored locally or on a network share?

[podsmum]

Sorry - no, I was describing what I had done once i had the issue with a spinning circle when trying to add media. I am now at a position of having reinstalled and can't get it to connect to my server (my computer). It comes up with an icon that I click, I then click connect and get a connection error message. So I can't even get to the screen for selecting media now. My media is stored locally on my home pc.

Thanks.

[TheDreadPirate]

Have you tried opening an incognito window? Or clearing your browser cache?