Jellyfin and NPM not redirecting past logo page

[Khisanth Xanadu]

I've been using Jellyfin with NPM and a domain setup with ssl certs for a while.  I haven't upgraded in several months, not sure what version of jellyfin I had before.  I upgraded and when trying to use the domain name it brings me to the page with the logo and doesn't move beyond it.  If I access jellyfin via IP it does work fine.  I went to the jellyfin docs and found the page for NPM and added the advanced config and made the recommended changes but it's still not loading/redirecting.  Is there anything I can try?

[TheDreadPirate]

Can you share your full Jellyfin log via pastebin?

Also have you tried clearing your browser cache or using an incognito/private tab?

[Khisanth Xanadu]

Hi, thanks for the suggestions. Clearing the browser didn't work, but it did work in incognito mode.

Here's the pastebin: https://pastebin.com/B1tdGaB2

[TheDreadPirate]

Your database is corrupt. This is probably the cause of your issue. You either need to restore from a backup or start over, unfortunately.

Code:

Microsoft.Data.Sqlite.SqliteException (0x80004005): SQLite Error 11: 'database disk image is malformed'.

This isn't related to your problem, but Jellyfin doesn't have write permissions for NFO saver.

Code:

[2024-08-05 00:05:03.205 -04:00] [ERR] Error in metadata saver
System.UnauthorizedAccessException: Access to the path '/mnt/Movies/TV Shows/Shrinking/Shrinking.S01.1080p.ATVP.WEB-DL.DDP5.1.Atmos.H.264-NTb[eztv.re]/season.nfo' is denied.
---> System.IO.IOException: Permission denied

[Khisanth Xanadu]

I'm able to access jellyfin via IP address and use the domain name in chromes incognito mode.  Wouldn't the database being corrupt cause a consistent problem and not only with the redirect?  Prior to updating to a new version it worked fine, do you think it was corrupted during the update?

And thanks for pointing those things out in the log, I will definitely look into them.

[TheDreadPirate]

Hmmm.  The DB errors might be related to playback reporting's DB and not Jellyfin's.

How did you clear your browser cache?

   
   
   

[Khisanth Xanadu]

Hot damn, that did it! I had gone to settings in chrome and deleted browsing data but that didn't work. However, click on the settings icon next to the domain name and deleting the browsing data that way worked. I suppose I had to specifically delete the sites data. Thank you!

[bobfraser1]

I went through the same journey. Did an upgrade and can't get pass the logo screen. Tried all the proxy settings. No joy. In the end clearing the site data in chrome did the trick for me too.

Thanks!