Jellyfin can not pickup new media

[jmil]

Hi all,

I have hit a wall.  Jellyfin can not pickup new media added to libraries.  Permissions are correct.  Everything is up to date.  I even removed the library and re-added it, at which point Jellyfin displayed the files it had previously displayed, but not the new files in the directory. 

Code:

PRETTY_NAME="Ubuntu 24.04.3 LTS"
NAME="Ubuntu"
VERSION_ID="24.04"
VERSION="24.04.3 LTS (Noble Numbat)"
VERSION_CODENAME=noble
ID=ubuntu
ID_LIKE=debian
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
UBUNTU_CODENAME=noble
LOGO=ubuntu-logo

All directories and files are 775 and owned by the same user and group as above.  The Jellyfin username is "jellyfin" is in the mediaaccess group. Jellyfin is enable for systemctl.

Code:

username@server:/Media$ ls -al
total 20
drwxrwsr-x  5 username mediaaccess 4096 Nov 28 16:49 .
drwxr-xr-x 24 root  root        4096 Nov 19 22:43 ..
drwxrwsr-x  7 username mediaaccess 4096 Nov 28 16:49 AudioBooks
drwxrwxr-x 53 username mediaaccess 4096 Dec 21 18:24 Movies
drwxrwxr-x 10 username mediaaccess 4096 Dec  1 00:53 Shows

Code:

username@server:/Media/Movies$ ls -al
total 21352288
drwxrwxr-x 53 username mediaaccess      4096 Dec 21 18:24  .
drwxrwsr-x  5 username mediaaccess      4096 Nov 28 16:49  ..
drwxrwxr-x  2 username mediaaccess      4096 Nov 29 17:05 'MOVIE DIR'
drwxrwxr-x  3 username mediaaccess      4096 Nov 24 19:52 'MOVIE DIR'
drwxrwxr-x  3 username mediaaccess      4096 Nov 24 19:55 'MOVIE DIR'
drwxrwxr-x  3 username mediaaccess      4096 Nov 24 19:55 'MOVIE DIR'
drwxrwxr-x  2 username mediaaccess      4096 Nov 24 19:58 'MOVIE DIR'
drwxrwxr-x  2 username mediaaccess      4096 Nov 24 20:21 'MOVIE DIR'
drwxrwxr-x  3 username mediaaccess      4096 Nov 19 23:15 'MOVIE DIR'
drwxrwxr-x  3 username mediaaccess      4096 Nov 24 20:21 'MOVIE DIR'
drwxrwxr-x  2 username mediaaccess      4096 Nov 24 20:27 'MOVIE DIR'
drwxrwxr-x  2 username mediaaccess      4096 Nov 24 20:29 'MOVIE DIR'
-rwxrwxr-x  1 username mediaaccess 1775064334 Nov 20 02:22 'MOVIE FILE'

The answer is likely in this log, but I'm not sure how to interpret it:

Code:

tail jellyfin20251221.log
  at MediaBrowser.Controller.Entities.BaseItem.RefreshMetadata(MetadataRefreshOptions options, CancellationToken cancellationToken)
[2025-12-21 19:20:20.681 +00:00] [ERR] Error in "Probe Provider"
MediaBrowser.Common.FfmpegException: ffprobe failed - streams and format are both null.
  at MediaBrowser.MediaEncoding.Encoder.MediaEncoder.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Nullable`1 videoType, CancellationToken cancellationToken)
  at MediaBrowser.MediaEncoding.Encoder.MediaEncoder.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Nullable`1 videoType, CancellationToken cancellationToken)
  at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo.ProbeVideo[T](T item, MetadataRefreshOptions options, CancellationToken cancellationToken)
  at MediaBrowser.Providers.Manager.MetadataService`2.RunCustomProvider(ICustomMetadataProvider`1 provider, TItemType item, String logName, MetadataRefreshOptions options, RefreshResult refreshResult, CancellationToken cancellationToken)
[2025-12-21 19:20:21.052 +00:00] [INF] "Scan Media Library" Completed after 0 minute(s) and 0 seconds
[2025-12-21 19:20:21.108 +00:00] [INF] Watching directory "/Media/Shows"
[2025-12-21 19:20:21.108 +00:00] [INF] Watching directory "/Media/Movies"

[Rusty]

There seams to be and problem at the moment. you will ether haft to wait till they release a fix or downgrade it to an old version. You could also try unchecking themoveDB and just use the open movie DB seem to work for movies and aniDB for anime for me.