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    Jellyfin Forum Support Troubleshooting Jellyfin can't see my media folder

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    Jellyfin can't see my media folder

    Probably permissions but how?
    tparadox
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    #11
    2024-04-10, 02:34 AM (This post was last modified: 2024-04-10, 02:37 AM by tparadox. Edited 2 times in total.)
    I am alive and I've taken even longer to get back to this thread than I thought.

    Quote:What is the output of (command)

    Code:
    root@odroidxu4:~# ls -ld /media /media/devmon/ /media/devmon/Librar
    y

    drwxr-xr-x 3 root  root  4096 Jul 16  2023 /media
    drwx------ 3 devmon root  4096 Oct 25 18:44 /media/devmon/
    drwxr-xr-x 9 root  users 4096 Aug  8  2023 /media/devmon/Library
    TheDreadPirate
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    #12
    2024-04-10, 01:01 PM
    Code:
    drwx------ 3 devmon root  4096 Oct 25 18:44 /media/devmon/

    Only your user can navigate beyond this point.

    sudo chmod 755 /media/devmon/
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    tparadox
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    #13
    2024-06-06, 02:20 AM
    I was beating my head against chmod for half an hour before making the thread, I don't know how it worked now and didn't work then.
    TheDreadPirate
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    #14
    2024-06-06, 02:40 AM
    Was the problem resolved before, but reappeared?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    ambivertguy
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    #15
    2024-08-25, 07:51 PM
    Hey
    Can I get some help on this? Facing the same issue - when I login to my Jellyfin server to add a Media library, it can not see the folder. I have looked at the different permission options (chown & chmod) people have suggested in the forums here and elsewhere but could not figure it out (this is the first time I'm working with linux).

    I have setup Ubuntu Server 24.04 on an old HP laptop and installed Jellyfin server (10.9.10) on it. I am accessing the system with PuTTY and transferred files using FileZilla.

    Here's the current permission for the directory and files:
    Code:
    ambivertguy@thehub:~$ ls
    Media
    ambivertguy@thehub:~$ cd Media
    ambivertguy@thehub:~/Media$ ls -dl
    drwxrwx--- 6 ambivertguy jellyfin 4096 Aug 25 02:48 .
    ambivertguy@thehub:~/Media$ ls
    Animated  Books  Movies  Shows
    ambivertguy@thehub:~/Media$ cd Shows
    ambivertguy@thehub:~/Media/Shows$ ls -dl
    drwxrwx--- 3 ambivertguy jellyfin 4096 Aug 24 14:57 .
    ambivertguy@thehub:~/Media/Shows$ ls
    'The Rookie (2018)'
    ambivertguy@thehub:~/Media/Shows$ cd 'The Rookie (2018)'
    ambivertguy@thehub:~/Media/Shows/The Rookie (2018)$ ls -dl
    drwxrwx--- 3 ambivertguy jellyfin 4096 Aug 24 14:57 .
    ambivertguy@thehub:~/Media/Shows/The Rookie (2018)$ ls
    'Season 1'
    ambivertguy@thehub:~/Media/Shows/The Rookie (2018)$ cd 'Season 1'
    ambivertguy@thehub:~/Media/Shows/The Rookie (2018)/Season 1$ ls -dl
    drwxrwx--- 2 ambivertguy jellyfin 4096 Aug 24 15:05 .
    ambivertguy@thehub:~/Media/Shows/The Rookie (2018)/Season 1$ dir -l
    total 6728560
    -rwxrwx--- 1 ambivertguy jellyfin 456884600 Aug 24 14:58 The\ Rookie\ (2018)\ S01E01.mkv
    -rwxrwx--- 1 ambivertguy jellyfin 396834172 Aug 24 14:58 The\ Rookie\ (2018)\ S01E02.mkv
    ...
    ambivertguy@thehub:~/Media/Shows/The Rookie (2018)/Season 1$

    Please let me know what I'm missing.
    TheDreadPirate
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    #16
    2024-08-25, 09:33 PM
    It looks like the "Media" folder is in your home directory. If that is accurate, you need to move "Media" out of your home directory. The permissions on /home/ambivertguy are locked down and should stay that way. Your home directory is for private and secure files and the permissions should never be opened up to allow other users to access it.

    If you have files that need to be shared with other users you need to move them out of your home directory. Put them in /media or something.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    1
    ambivertguy
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    #17
    2024-08-26, 04:49 AM
    That was it! Thank you so much. I was trying so all kinds of different chown & chmod combinations - just had to place the files in the right place.

    Thanks again.
    ambivertguy
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    #18
    2024-09-05, 06:30 PM
    @TheDreadPirate - I am facing an issue again. Unsure if it is an access issue. After the last post, the media server was working great. 24h back I decided to upload more data and try some plugins (open subtitles, tvdb, trakt, opds, reports, and playback reporting). However, after the transfer was completed and I rescanned the libraries (manually), I can no longer find any of the shows I uploaded to my /media/ folder.

    I have checked and made sure the permissions haven't changed. Any idea what this could be or how to troubleshoot here? Thanks in advance.
    Efficient_Good_5784
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    #19
    2024-09-05, 07:00 PM
    Are you still using ACLs? Sounds like the default permissions for the new content is not set right for the Jellyfin user.
    TheDreadPirate
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    #20
    2024-09-05, 07:11 PM
    I'd have to see your latest logs. Also give my Linux permissions primer a read.

    https://forum.jellyfin.org/t-mounting-lo...ons-primer
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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