Jellyfin crashing

[t3kg33k]

I am very new to Jellyfin and am already having issues. Jellyfin is currently installed on a Minisforum NAB5 in Red Hat 8. This was a package install and not a Docker container. The media it is accessing is on a NFS share hosted by Synology. All on wired Ethernet.
My daughter was watching Spider-Man: Across the Spider-Verse and about 1 hr 8 minutes into the movie the movie and Jellyfin crash. We use the Jellyfin app on Roku and it crashes all the way out to Roku home screen.
Where would I look for logs to get an idea as to why it is crashing? What other items should I be looking for? Is this a known issue?
Just an F.Y.I. there elements in this setup I know would not be the issue as they were working flawlessly under Plex and that would be the Synology NAS and NFS share. I was viewing my media via Plex on an Intel NUC for the longest time and had no issues. Also, the movie itself is not an issue because I can watch it without hiccups on my desktop using a media player in Fedora. And finally, I just noticed something interesting while typing this is that I was able to play it using the Jellyfin web past the point where it is crashing on Roku. SO, this actually could potentially be a Roku app issue.
Any help would be greatly appreciated.

[TheDreadPirate]

/var/log/jellyfin

Is it transcoding and running out of disk space?

[t3kg33k]

So the log_%date%.log file isn't displaying anything at all during the time of the crash.

Where would I look for the transcoding space allotment?


UPDATE: Never mind. I found /var/lib/jellyfin/transcodes/ and there are quite a few files but it isn't using up all the space by the time it crashes.

[TheDreadPirate]

Can you share the full jellyfin log with us via pastebin?

Also which version of Jellyfin are you running?

You should also look in your system logs.

[t3kg33k]

Here is the pastebin: https://pastebin.com/Ed7mRKPP

Currently running the following: Jellyfin.Server 10.8.13.0

I'll look through system logs but as of now I'm not seeing anything out of the ordinary in journalctl.

[Fate]

Found ffmpeg version "4.2.9"
That's really old...

Check df -h if you have space left where you write your transcode files.

And maybe try to update to at least redhat 9. Or use a distro that is a bit better supported with jellyfin.

Is there the jellyfin-ffmpeg package available?

[TheDreadPirate]

There is no RHEL/CentOS/Fedora build for jellyfin-ffmpeg. Vanilla ffmpeg is fine. Jellyfin ffmpeg bundles a lot of drivers for transcoding and includes a couple transcoding related fixes back ported from newer ffmpeg versions.

But there is definitely something ffmpeg issue going on. Not sure if it is related to what you are describing.

Code:

[2024-05-19 17:48:29.434 -04:00] [ERR] [42] Jellyfin.Api.Helpers.TranscodingJobHelper: FFmpeg exited with code 1
[2024-05-19 17:48:29.459 -04:00] [ERR] [42] Jellyfin.Server.Middleware.ExceptionMiddleware: Error processing request. URL "GET" "/videos/feda8e4b-7dbc-c68f-1b21-b4619a80f31b/hls1/main/85.ts".
MediaBrowser.Common.FfmpegException: FFmpeg exited with code 1

Can you share your ffmpeg log with us? It will contain the full error message.

[t3kg33k]

After reviewing the ffmpeg log at that time stamp you referenced, that particular issue was from me attempting to change the transcoder directory to a 2TB SSD mounted to the server that is currently being used as a backup drive to dump files to that has a ton of available space (+1.5TB) to see if that would solve my problem. I changed it back to default because Jellyfin would immediately crash upon playing a video. I see now from that transcoder log it is because I didn't set permissions accordingly.
Most of the scenarios of Jellyfin crashing would have been before that 17:48:29 time stamp.
And to add to this scenario... While I was doing something else, my daughter started watching the movie again without me knowing and apparently it resumed at a much later timestamp in the movie and allowed her to finish watching it without interruption. I don't know what the heck. And even after she finished watching Spider-Man: Across the Spider-Verse she decided she wanted to go back and watch Spider-Man: Into the Spider-Verse just before bedtime. This time I watched it with her and there was no interruptions, no crashing. Odd.

[t3kg33k]

Sorry to resurrect this old thread but, oddly, I am having the same issue with the same movie (Spider-Man: Across the Spider-Verse) crashing in the exact same area as before. This time, the movie crashes but Jellyfin does not, as was happening before. Other differences now is that I have completely different hardware (Beelink S12 Pro) and operating system (Ubuntu Server 24.04). With these differences, I thought it may be the ripped file from my Blu-ray, that it was corrupt, especially since the movie crashes in the exact same area, around 1 hour and 8 minutes. So, I grabbed my Blu-ray and ripped a brand new file. The movie still crashes in the exact same time area, again around 1 hour 8 minutes.
So far, I have not had a crash with any other movie in my library, and we have watched a lot of movies in Jellyfin in the last 8 months or so. I've looked at logs but I am not seeing anything that stands out.
Thoughts?

[t3kg33k]

Update: In my troubleshooting, I found that the movie does not crash within the web interface viewing on my PC; this seems to only happen on Roku. So, I guess this could be a client issue?
*Note: The Roku version is the Ultra version on wired Ethernet.
It can't be a coincidence, though, that the exact same movie crashes in the exact same area every time on Roku, right?