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    Jellyfin Forum Support Troubleshooting Media Scanning & Identification Jellyfin not fetching metadata or creating .nfo files out of the blue

     
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    Jellyfin not fetching metadata or creating .nfo files out of the blue

    dlxfuentes
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    Posts: 5
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    Joined: 2024 Oct
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    Country:Canada
    #1
    2024-12-16, 11:53 PM
    Had this start to happen either yesterday or the day before. I'll add new files and Jellyfin won't recognize them or create the metadata for them. I don't believe I've made any changes and even updating the client from my old version (10.9 I believe) to the most recent stable version didn't fix it.

    There are no obvious errors in the logs but this appears anytime I refresh:

    Code:
    [2024-12-16 18:14:47.185 -05:00] [INF] [59] MediaBrowser.Providers.TV.SeriesMetadataService: Removing virtual season null in series "Shōgun"
    [2024-12-16 18:14:47.189 -05:00] [INF] [59] Emby.Server.Implementations.Library.LibraryManager: Removing item, Type: "Season", Name: "Season Unknown", Path: "", Id: 4df14e43-0807-b491-245a-0149e8743b48
    [2024-12-16 18:14:47.205 -05:00] [INF] [59] MediaBrowser.Providers.TV.SeriesMetadataService: Creating Season "Season Unknown" entry for "Shōgun"
    [2024-12-16 18:14:47.243 -05:00] [INF] [59] MediaBrowser.Providers.TV.SeriesMetadataService: Removing virtual season null in series "Shōgun"
    [2024-12-16 18:14:47.247 -05:00] [INF] [59] Emby.Server.Implementations.Library.LibraryManager: Removing item, Type: "Season", Name: "Season Unknown", Path: "", Id: 4df14e43-0807-b491-245a-0149e8743b48
    [2024-12-16 18:14:47.260 -05:00] [INF] [59] MediaBrowser.Providers.TV.SeriesMetadataService: Creating Season "Season Unknown" entry for "Shōgun"
    [2024-12-16 18:14:47.277 -05:00] [INF] [59] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Starting "D:\ffmpeg\bin\ffprobe.exe" with args "-analyzeduration 200M -probesize 1G -i file:\"S:\TV\Action\Shōgun\Season 1\Shōgun - S01E01 - Anjin.mkv\" -threads 0 -v warning -print_format json -show_streams -show_chapters -show_format"

    I feel as if there should be a resolution to the last command but there's nothing past that, no error or anything.

    I then tried to run this command right from the command line which brings up this error:

    Code:
    D:\ffmpeg\bin>ffprobe.exe -analyzeduration 200M -probesize 1G -i file:\"S:\TV\Action\Shōgun\Season 1\Shōgun - S01E01 - Anjin.mkv\" -threads 0 -v warning -print_format json -show_streams -show_chapters -show_format

    Argument '1\Shōgun' provided as input filename, but 'file:"S:\TV\Action\Shōgun\Season' was already specified.

    This error is occurring both when creating new series and also adding in new episodes of existing series.
    TheDreadPirate
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    #2
    2024-12-17, 01:43 AM
    Can you share your full log via pastebin? And which folder is the library pointed at? TV? Or Action?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    dlxfuentes
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    #3
    2024-12-17, 03:02 AM
    The log is too big for pastebin because of the size (had a separate issue with trailer fetching that I've hopefully solved) so here's a google drive link instead.



    That one library is pointed at Action, but none of my other libraries are working either.
    TheDreadPirate
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    #4
    2024-12-17, 03:30 PM
    It looks like your entire S drive is not available.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    dlxfuentes
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    Posts: 5
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    Joined: 2024 Oct
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    Country:Canada
    #5
    2024-12-17, 05:20 PM
    Available to what? I can still watch files on that drive just fine. I also have other libraries on a separate drive that also have the same issues as well.
    dlxfuentes
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    Junior Member

    Posts: 5
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    Joined: 2024 Oct
    Reputation: 0
    Country:Canada
    #6
    2024-12-19, 07:38 PM (This post was last modified: 2024-12-19, 10:10 PM by dlxfuentes. Edited 1 time in total.)
    So I backed up all my Jellyfin data and made a fresh new install. Not only does the issue still persist, it no longer recognizes the existing media I had no problem accessing before. This happens across multiple drives of content.

    I'm truly stumped as to what the issue is here.

    Edit: It seems like the TMDB plugin may be the culprit here. I disabled all metadata fetchers and that finally loaded the info from my existing .nfo files. I then selected TVDB for metadata since that's my primary source and it's fetching just fine. My next question would be, is there a way to reload that TMDB plugin? I can't uninstall it and I'm not sure where to locate the folder where built-in plugins would be located.
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