SOLVED: Playback Error Playback failed due to a fatal player error.

[pizuhh]

when i try to play something (it only happens with few anime for some reason) i the error "Playback Error Playback failed due to a fatal player error."
here is the part of the log i think causes the issue https://pastebin.com/dqpJZAWb
but after i re-scan all the libraries i get this (maybe isn't relevant?)

Code:

[2024-08-15 15:42:42.619 +03:00] [ERR] Error in "TheMovieDb"
[align=left]System.FormatException: The input string '28061-school-days' was not in a correct format.
  at System.Number.ThrowFormatException[TChar](ReadOnlySpan`1 value)
  at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbEpisodeProvider.GetMetadata(EpisodeInfo info, CancellationToken cancellationToken)
  at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken)[/align]

This only happens on my pc (only the webpage, mpv works fine) the mobile client doesn't have any issues.

Server info:
Server version: 10.9.9
Web version: 10.9.9
Build version: Release
Host: archlinux
kernel: Linux 6.10.4-arch2-1

[TheDreadPirate]

What are your full server hardware specs? And can you share the ffmpeg log associated with this playback attempt and post it to pastebin?

[pizuhh]

What are your full server hardware specs?  And can you share the ffmpeg log associated with this playback attempt and post it to pastebin?

This is the log that got generated when i tried to play the episode https://pastebin.com/dp28mWJH. I tried with other animes (and movies) and they seem to work. Only few give this error.

Here are the specs:
OS: Arch Linux x86_64
Kernel: Linux 6.10.4-arch2-1
CPU: Intel® Core™ i5-4260U (4) @ 2.70 GHz
GPU: Intel Haswell-ULT Integrated Graphics Controller @ 1.00 GHz [Integrated]
Memory: 1.54 GiB / 3.70 GiB (41%)

edit: here's also the transcode log: https://pastebin.com/jy9JT1gJ

[TheDreadPirate]

There is a separate log file that is generated when ffmpeg is run for transcoding. They are in the same directory as the main jellyfin log and the file names all start with "FFmpeg".

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A couple of things, though. From the log you have provided, you enabled AV1 transcoding. Your CPU is not able to handle software transcoding to AV1. Nor HEVC. Uncheck both of those and it will transcode to H264 which your CPU should be able to reasonably handle.

[TheDreadPirate]

And to be clear, in this context when I say "it can't handle AV1" I mean that the computational requirements are too high for a Haswell CPU.

[pizuhh]

There is a separate log file that is generated when ffmpeg is run for transcoding.  They are in the same directory as the main jellyfin log and the file names all start with "FFmpeg".

---

A couple of things, though.  From the log you have provided, you enabled AV1 transcoding.  Your CPU is not able to handle software transcoding to AV1.  Nor HEVC.  Uncheck both of those and it will transcode to H264 which your CPU should be able to reasonably handle.

Thanks that fixed it!