Jellyfin won't play a specific show?

[doodoobert]

Hello :)

I've been using Jellyfin for a while now but recently updated to the newest version and now one of my shows won't play. I've tried uninstalling Jellyfin from my computer and creating a whole new sever again but it still won't play. The files play fine when I use VLC. Would someone be able to help me figure it out please ?

Thank you :)

[Efficient_Good_5784]

Can you share your server's system log & the media info of the file that won't play?

Sounds like a transcoding setting issue.

Also, what client(s) are you using where the file doesn't play?

[doodoobert]

Can you share your server's system log & the media info of the file that won't play?

Sounds like a transcoding setting issue.

Also, what client(s) are you using where the file doesn't play?

Sure thing :)) thanks so much for helping. 

media Info: This is what the title of the folder has (sorry I'm really clueless to all these things!) [NVEnc H265 10Bit Bluray][1080p-2160p][AAC 6Ch]. When I press get info on one of the video files it has this information: mp4s, MPEG-4 AAC, MPEG-4 HE AAC, HEVC

The client I'm using: Im using the web browser on my Mac where the server is also running, never had an issue previously using this set up. (Hope thats what u mean hehe)
I've attached the most recent log, let me know if this is what you need :)) I had to cut off a lot of it for it to fit the file size limit on this forum, I hope it has enough information, but let me know if you need anything else !

Thanks so much !!!

[TheDreadPirate]

It doesn't appear that this log contains any playback attempts. Can you replicate the problem and then share an updated log?

[doodoobert]

It doesn't appear that this log contains any playback attempts.  Can you replicate the problem and then share an updated log?

I'm not sure what to look out for but this should have the right info in there. Looks like something. Thank you for your patience with me ahah.

[TheDreadPirate]

Can you show us the full media info for this show?

In a browser go to an episode for the show and click on the "..." context menu on the right side and click "Media Info".  Then at the top click on the copy button.  Then paste the contents in a code block here.

   

[doodoobert]

All episodes are not playing so I just chose one , (I confirmed this one won't play either and exhibits the same sort of forever loading thing)


South Park - S10E07 - Tsst
Container: mp4
Path: /Volumes/Extreme SSD/Movies:Tv/tv/South Park Seasons 1 to 24 (S01-S24) Remastered Collection with the Movie [NVEnc H265 10Bit Bluray][1080p-2160p][AAC 6Ch]/Season 10/South Park - S10E07 - Tsst.mp4
Size: 158 MB

Video
Title: 1080p HEVC SDR
Codec: HEVC
Codec tag: hvc1
AVC: No
Profile: Main 10
Level: 120
Resolution: 1920x1080
Aspect ratio: 16:9
Anamorphic: No
Interlaced: No
Framerate: 23.976025
Bitrate: 626 kbps
Bit depth: 10 bit
Video range: SDR
Video range type: SDR
Pixel format: yuv420p10le
Ref frames: 1

Audio
Title: 5.1 Surround Sound - English - AAC - Default
Language: eng
Codec: AAC
Codec tag: mp4a
AVC: No
Profile: LC
Layout: 5.1
Channels: 6 ch
Bitrate: 256 kbps
Sample rate: 48000 Hz
Default: Yes
Forced: No
External: No

Audio
Title: Commentary - English - AAC - Stereo - Default
Language: eng
Codec: AAC
Codec tag: mp4a
AVC: No
Profile: HE-AAC
Layout: stereo
Channels: 2 ch
Bitrate: 79 kbps
Sample rate: 48000 Hz
Default: Yes
Forced: No
External: No

Subtitle
Title: English - Default - DVDSUB
Language: eng
Codec: DVDSUB
Codec tag: mp4s
AVC: No
Resolution: 1920x1080
Bitrate: 22 kbps
Default: Yes
Forced: No
External: No

Image
Codec: MJPEG
AVC: No
Profile: Baseline
Resolution: 600x800
Bit depth: 8 bit
Colour space: bt470bg
Pixel format: yuvj420p
Ref frames: 1

[theguymadmax]

Jellyfin has a bug that prevents it from playing MP4 files with embedded DVDSusb subtitles. This issue has been reported several times on the forum, and I'll probably file a bug report on GitHub.

In the meantime, you can work around this problem by removing the subtitles from your MP4 file. Use the following command to process the file:

Code:

/usr/lib/jellyfin-ffmpeg -i /path/to/input/video.mp4 -c:v copy -c:a copy -sn /path/to/output/video.mp4

Alternatively, you could convert the file to an MKV container, which would allow you to retain the subtitle tracks.

Code:

/usr/lib/jellyfin-ffmpeg -i /path/to/input/video.mp4 -c copy /path/to/output/video.mkv

[doodoobert]

Thank you so much for your help theguymadmax! I will use this code )), out of interest is there any way to get the subtitles back in the future once the bug is fixed?

Thanks ))))))

[theguymadmax]

Just make a backup copy of your files. Bug fixes might take some time, so that could be a while. Using the second option will keep all tracks, it just changes the container to mkv. And you can always download .srt subtitles and use them as eternal files.