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    Jellyfin Forum Support Troubleshooting Tone Mapping causes video to crash

     
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    Tone Mapping causes video to crash

    Melorin
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    Junior Member

    Posts: 1
    Threads: 1
    Joined: 2025 Nov
    Reputation: 0
    #1
    6 hours ago
    Hello. 
    I use the latest 10.11.2 Jellyfin docker version on Unraid 7.1.4
    My IGPU is an Intel UHD 770.
    The problem is that if I transcode any video and Tone Mapping is enabled, movies won't start and I get an error message in Jellyfin.
    If VPP Tone Mapping is enabled but the normal Tone Mapping is disabled, movie starts playing but the colors are pale, not correct.
    The log says:

    ffmpeg version 7.1.2-Jellyfin Copyright © 2000-2025 the FFmpeg developers
      built with gcc 13 (Ubuntu 13.3.0-6ubuntu2~24.04)
      libavutil      59. 39.100 / 59. 39.100
      libavcodec    61. 19.101 / 61. 19.101
      libavformat    61.  7.100 / 61.  7.100
      libavdevice    61.  3.100 / 61.  3.100
      libavfilter    10.  4.100 / 10.  4.100
      libswscale      8.  3.100 /  8.  3.100
      libswresample  5.  3.100 /  5.  3.100
      libpostproc    58.  3.100 / 58.  3.100
    libva info: VA-API version 1.22.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_22
    libva info: va_openDriver() returns 0
    libva info: VA-API version 1.22.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_22
    libva info: va_openDriver() returns 0
    [AVHWDeviceContext @ 0x563931b50ec0] Failed to get number of OpenCL platforms: -1001.
    Device creation failed: -19.
    Failed to set value 'opencl=ocl@va' for option 'init_hw_device': No such device
    Error parsing global options: No such device

    Do you have any idea what causes the problem?
    Thank you!
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