Live TV DVR Scheduled Recordings and Favorites Disappearing

[joered]

I'm new to Jellyfin (Windows v10.10.6) and would like to primarily utilize the Live TV/DVR settings with my IPTV M3U. 

The issue I keep having is that the Live TV customizations (such as setting my favorite channels) and scheduled recordings will disappear and seemingly reset unexpectedly.  Sometimes they will disappear after refreshing my dashboard, sometimes it will take 12+ hours.  It doesn't matter if I set them on the web interface from my server or from the Android or Windows clients.  I cannot seem to replicate the issue but it keeps happening.  When this happens, the scheduled recordings will get deleted and not record.  I don't see anything of note in the logs.

I have done a fresh install twice and the problem persists. 

Any ideas or fixes?  Thanks in advance.

[TheDreadPirate]

How are you getting TV guide data? XMLTV or Schedules Direct?

[joered]

How are you getting TV guide data?  XMLTV or Schedules Direct?

XMLTV from my IPTV provider.

[TheDreadPirate]

Can you share your full jellyfin logs via privatebin.net?

I can't think of a reason why your series recordings would be removed. Even if the TV guide changes or stops updating, the worst that would happen is that the series is not longer recorded. It wouldn't remove the series recording setting altogether.

[joered]

Can you share your full jellyfin logs via privatebin.net?

I can't think of a reason why your series recordings would be removed.  Even if the TV guide changes or stops updating, the worst that would happen is that the series is not longer recorded.  It wouldn't remove the series recording setting altogether.

Yes, thank you.   I can share the logs later today.

It's not just series recordings, it's any future recordings.  The favorite channel selections and any scheduled future recording (single or series) completely disappear as if everything has been reset.  The guide/channels will continue to update normally.

Edit: Your question about the guide got me thinking.  I manually updated the guide and sure enough, the favorites and future recordings disappeared!  So that seems to be what is triggering the issue.

[TheDreadPirate]

Strange. Are you able to compare a previous version of your guide with the updated version? Obviously there are going to be differences, but find a program that a couple days in the future, regardless if it is recorded or not, and compared the entries for that program. If the program is, for example, 3 days out the XMLTV guide for today and yesterday should be identical for that program in most circumstances. Specifically the show name, episode name, episode/season number, etc.

[theguymadmax]

Sounds like this issue: https://github.com/jellyfin/jellyfin/issues/12979

[joered]

Strange.  Are you able to compare a previous version of your guide with the updated version?  Obviously there are going to be differences, but find a program that a couple days in the future, regardless if it is recorded or not, and compared the entries for that program.  If the program is, for example, 3 days out the XMLTV guide for today and yesterday should be identical for that program in most circumstances.  Specifically the show name, episode name, episode/season number, etc.

It's identical.  My provider has a very simple XMLTV guide with minimal information that is only ~24 hours in the future at most.  I get channel, channel image, show title, description (that also contains episode/season number), and a start/stop time.

Sounds like this issue: https://github.com/jellyfin/jellyfin/issues/12979

This is my exact issue, thank you.  It seems Jellyfin doesn't like simplistic EPG data maybe?