Media not Updating, some missing Images

[tankerkiller125]

I've had my Jellyfin instance running many months now with zero issues, even ran the preview 10.9 version with zero issues while that was going.

Upon switching back to stable when 10.9 was officially released though I've started having the following problems:

• New Media isn't found at all for days at a time
  
• New media that somehow does make it in has no images (but does have the correct metadata), although sometimes this randomly fixes itself for a day, and then breaks again
  
• New TV media that makes it in only has the show metadata, no seasons, images, etc.
  
• Attempting to add images manually shows nothing (blank when searching, no dropdown for metadata providers, etc.)
  

I'm sure this is related to going from a preview version back to a stable version, and I wouldn't have too many issue re-deploying jellyfin from scratch, but I'd prefer not to as I have some users (grandparents) that would need assistance getting set back up.

The other possibility I can think of is that I just have too much video data (thousands of files), and this Linux isn't handling things right?

Some settings information that maybe might be useful:

• All libraries have the watch feature enabled
  
• Nfo metadata saving is enabled
  
• Images are set to save in the media directory
  
• I have TVMaze, TheTVDB, TheMovieDB, The Open Movie Database setup for Metadata and Images
  

Any help would be appreciated.

Thanks!

[TheDreadPirate]

Which version of 10.9? And what OS?

Can you share your fully jellyfin log via pastebin?

[tankerkiller125]

So this is the weird part to me:

Server Version: 10.10.0
Web Version: 10.9.6
Build version: 10.9.6

Maybe I didn't catch the stable version in time and it upgraded past 9.6 a bit?

For the logs this is the most recent one from today: https://gist.github.com/tankerkiller125/...c7ca88acf4

Another weird thing, I've tried disabling some of the legacy plugins, and even removing them, but they refuse to leave or be disabled. Every time I restart via the button, or via SystemCTL they come back, sometimes showing in duplicate in the GUI.

[TheDreadPirate]

How is Jellyfin installed? As a package install (apt)? If so, were you running 10.9 unstable before it was released as stable? Did you remember to change the jellyfin source file back to main instead of unstable?

[tankerkiller125]

Package (apt), I did revert back to the stable repository after 9.6 was released (around the 9.6.1 release I believe to be specific). I also verified that I switched back to the stable plugins' repository as well.

In particular, my APT sources file looks like:

Types: deb
URIs: https://repo.jellyfin.org/ubuntu
Suites: jammy
Components: main
Architectures: amd64
Signed-By: /etc/apt/keyrings/jellyfin.gpg

Finally, I also got a better log that's shorter and I made sure contains a fully library scan. I'm seeing a ton of sqlite table/database locked statements. I'm not sure if it's normal or not, but it does seem odd to me. https://gist.github.com/tankerkiller125/...a9c9876627

[TheDreadPirate]

If you are using the same database as when you were on 10.10, it MIGHT be borked. You may have to revert to a backup prior to when you ran 10.10 or start from scratach. Just like going from 10.8 to 10.9 is one way, same with 10.9 to 10.10.

But there is a bug in 10.9.6 that can break media identification.

https://github.com/jellyfin/jellyfin/issues/12023

This might be what is going on with you.

[tankerkiller125]

So I have had that happen, but I actually just had a much more interesting revelation almost on accident.

Normally I convert MKV files that I sometimes get from the tool I use to RIP media from disks I own to a HEVC MP4 file. However, I haven't had the chance to do that on some of these no image/missing files.

After converting one of them just now, it suddenly has the proper images, identification, etc. It seems that for some reason on some of these MKV files it's unable to pull any data from them and it just kind of gives up. It's very strange, I don't remember having that issue at all in any version of 10.8.

Edit: Digging even deeper now, TV Show metadata isn't updating at all either, the TBA episodes are still listed as TBA, despite the episodes and their information being released 2+ weeks ago. Is there an API maybe that I can ping to check and make sure that I have a connection to it?

[tankerkiller125]

Update on this, I did a complete re-install of Jellyfin from scratch (purged all files and everything), added the media libraries, and it found... Zero files. I've validated that Jellyfin actually owns the files (and thus 100% has the right permissions), and everything with no success.

The new log (from setup, to complete media scan)
https://gist.github.com/tankerkiller125/...44c7fed65b

I'm completely lost at this point as I don't see any errors (auth errors are related to an API automation I have).

Edit:

So apparently the IP I run jellfin from has been rate limited, banned, or is for some reason unable to connect to an API because loading a jellyfin instance in docker with networking going through a VPN container all my media showed up immediatly with zero issues.

Any insight into what API this might be so I can maybe look into what is broken networking wise?

[TheDreadPirate]

TVDB? Is that your only metadata source? TMDB has a pretty generous API rate limit.

[tankerkiller125]

I have all the metadata sources enabled for the libraries (which is basically all of them listed in the official repository).

So I'm really just not sure what's getting blocked or stopped. I can access the various metadata service websites from my computer and the server via curl just fine. It's only Jellyfin that's having issues for some reason.

Either way though, I switched over to docker, with the VPN for outgoing connections and that's working just fine. And I was able to get my GPU passed through as well, so it's basically just as good as running it on bare metal as far as I'm concerned.