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    Jellyfin Forum Support Troubleshooting Playback Failed Due to a Fatal Player Error with Intel QSV on Jellyfin

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    Playback Failed Due to a Fatal Player Error with Intel QSV on Jellyfin

    TheDreadPirate
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    #11
    2024-09-18, 08:50 PM
    Reboot your server and run this command on the host.

    Code:
    sudo dmesg | grep i915 > /tmp/dmesg_i915.txt

    Then share that text file via pastebin.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Jelly_
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    #12
    2024-09-19, 03:48 PM
    Here is the result https://pastebin.com/xzHS4QdL
    TheDreadPirate
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    Posts: 15,375
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    Country:United States
    #13
    2024-09-19, 04:05 PM
    I'm thinking the issue is with something in Proxmox or your BIOS.

    Read this thread from the proxmox forums.

    https://forum.proxmox.com/threads/igpu-i...ng.133112/
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Jelly_
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    Posts: 8
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    Joined: 2024 Sep
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    #14
    2024-09-19, 07:24 PM
    Today, I started my old LXC container with Jellyfin on the same Proxmox server. It plays all my media files except for 4K resolution content on both my TV and tablet. However, when I try to access the settings, it prompts me to update the Jellyfin server and won’t let me proceed beyond that. I tried updating it, but the issue persists.

    To troubleshoot the 4K playback problem, I installed a new LXC Jellyfin container (for which we have been troubleshooting). The strange part is that the old container plays almost all files expect 4K but restricts access to the settings, while the new container allows full access but doesn’t play any media. I followed the same guide to set up both LXC containers.
    Fate
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    #15
    2024-09-19, 10:25 PM
    (2024-09-19, 07:24 PM)Jelly_ Wrote: Today, I started my old LXC container with Jellyfin on the same Proxmox server. It plays all my media files except for 4K resolution content on both my TV and tablet. However, when I try to access the settings, it prompts me to update the Jellyfin server and won’t let me proceed beyond that. I tried updating it, but the issue persists.

    To troubleshoot the 4K playback problem, I installed a new LXC Jellyfin container (for which we have been troubleshooting). The strange part is that the old container plays almost all files expect 4K  but restricts access to the settings, while the new container allows full access but doesn’t play any media. I followed the same guide to set up both LXC containers.

    Can you share your old and new lxc conf file?

    /etc/pve/lxc/<id>.conf
    Jelly_
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    #16
    2024-09-19, 10:41 PM
    Here is the old LCX conf
    https://pastebin.com/yn6RFDS0

    New LCX conf
    https://pastebin.com/b3F8sysb
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