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    Jellyfin Forum Support Troubleshooting Trying to make this work after 3 days.....

     
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    Trying to make this work after 3 days.....

    jelly1523
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    Posts: 3
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    Joined: 2025 Jun
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    #1
    Yesterday, 06:37 AM
    Not sure what I'm doing wrong but re-did my config like 5 times and I'm not sure what I could be doing wrong.

    Setup:
    • Proxmox server, Ubuntu 24.04 VM running Jellyfin in a docker container (version: 10.10.7 latest)0.10.using portainer for management (I have a docker stack in portainer for this setup). 
    • VM has 16GB of allocated ram (ballon=0), 16 cores (2 sockets, 8 cores), virtio 10G nic, virtio scsi single for boot drive
    • Using truenas with a mounted nfs folder in the VM
    • GPU Intel Arc A380 passthrough

    Jellyfin setup:
    • Verified jellyfin docker container can see the GPU and enabled it under playback -> transcoding (using VAAPI, I believe I also tried Intel QSV)


    Problem:
    • I'm using a blueray DVD rip, 4k at least 60fps (file size around 60GB) and it buffers constantly, by the first 5 minutes it buffered at least 15 times, and I do see it transcoding under details. 

    What I tried:
    • At first i thought it was my wifi, moved my laptop closer to the main node in my network, nothing
    • I thought it could be my NFS setup, so I mounted a second drive to my VM and copied over the file, played it same thing
    • I thought it could be the file but I copied it over my PC and it played perfectly fine locally

    Not sure if there is any special settings I'm missing or the hardware might not be enough but after reading online and it seems more than enough. I'm only have this single file to test unfortantely, but as I mentioned it works perfectly fine locally
    UltraBorg
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    Country:United Arab Emirates
    #2
    Yesterday, 12:32 PM
    Have you enabled hardware acceleration for encoding and decoding? Go to Dashboard -> Playback -> Transcoding and screenshot your configurations on there and post it here
    jelly1523
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    #3
    Yesterday, 03:49 PM
    https://ibb.co/pvZXvR4F
    https://ibb.co/spfkJpLP
    https://ibb.co/VWh2p2jR
    https://ibb.co/chcrpPQm
    https://ibb.co/99r9qYwT
    https://ibb.co/WpVMgBSx
    UltraBorg
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    Country:United Arab Emirates
    #4
    2 hours ago (This post was last modified: 2 hours ago by UltraBorg. Edited 1 time in total.)
    I am suspecting that there could be one of two problems here. You've not setup the low power encoders properly and having them enabled is causing some issue or there is something wrong with the way you've setup your GPU. Maybe you are missing drivers etc.

    For the former, I would try turning off the low power encoder option, restarting jellyfin and see if that helps.

    For the latter, Run sudo intel_gpu_top. This program may not be present in your system, So you might have to download it. If the GPU is working, then you will see the Render/3D , Video and VideoEnhance engines working when you start playing the video. Something like this: https://ibb.co/Xr24Dz6H

    If you don't see anything and your CPU utilization is coming up then your CPU is being used to do the transcoding.
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