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    Jellyfin Forum Support Troubleshooting Metadata and image issue

     
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    Metadata and image issue

    Metadata and image doesn't load for new movie or TV shows added when setting are setup to do so.
    Lee Carey
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    Joined: 2024 Jan
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    #1
    2024-01-15, 09:43 PM
    Hey all, so this is a new issue as ive redone jellyfin from start due to a bug that froze the application. Now with a fresh jellyfin it worked fine out of the box. All movies previously and newly added media was getting thier proper metadata. Out of now where after a successful update and no metadata problem for a few movie it started to not download metadata or images. Im forced to manualy do everything as jellyfin refuses to even identify the movie when i try that option. I need help or information on it if maybe i did something or there is a bug i cant find on any page when searching.
    TheDreadPirate
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    Posts: 15,374
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    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2024-01-15, 09:51 PM
    Can you share your logs with us? And provide some examples of folder and file names?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    reaper88
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    #3
    2024-01-19, 07:25 PM
    Having similar issues. Jellyfin wont download any images. Just spinning circle
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2024-01-19, 07:31 PM
    Can you share your logs via https://sourceb.in/ ? Do you have a reverse proxy setup?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    reaper88
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    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2023 Jun
    Reputation: 0
    #5
    2024-01-19, 07:36 PM
    yes i do have a reverse proxy set up. Never given me trouble before
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #6
    2024-01-19, 07:37 PM
    What cross origin options do you have set?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    reaper88
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    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2023 Jun
    Reputation: 0
    #7
    2024-01-19, 07:43 PM
    i dont know what you mean by cross origin options
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #8
    2024-01-19, 07:48 PM
    In your reverse proxy config. Which reverse proxy are you using?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    reaper88
    Offline

    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2023 Jun
    Reputation: 0
    #9
    2024-01-19, 07:51 PM
    HA proxy on Opnsense
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #10
    2024-01-19, 09:04 PM
    Can you share your HAProxy config? If you have a domain in it, just censor it.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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