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    Jellyfin Forum Support Troubleshooting Media Scanning & Identification New media ffprobe issues

     
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    New media ffprobe issues

    Getting ffprobe failed errors on all new media
    XmnwildX12
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    Posts: 3
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    Joined: 2024 Dec
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    Country:United States
    #1
    2024-12-09, 10:33 PM
    Have done a few fresh installs as well as a fresh Windows install and still running into ffprobe errors in the log on every piece of new media using 10.10.3. Everything seems to be fine and images/metadata populate and the files play, but this seems to be potentially causing an issue with a segment skipper.

    Code:
    [2024-12-09 14:48:09.055 -06:00] [INF] [36] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Starting "ffprobe" with args "-analyzeduration 200M -probesize 1G -i file:\"C:\Users\mattj\Videos\Movies\Whiplash (2014)\Whiplash (2014) WEBDL-1080p.mkv\" -threads 0 -v warning -print_format json -show_streams -show_chapters -show_format"
    [2024-12-09 14:48:09.433 -06:00] [ERR] [34] MediaBrowser.Providers.Movies.MovieMetadataService: Error in "Probe Provider"
    MediaBrowser.Common.FfmpegException: ffprobe failed - streams and format are both null.
      at MediaBrowser.MediaEncoding.Encoder.MediaEncoder.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Nullable`1 videoType, CancellationToken cancellationToken)
      at MediaBrowser.MediaEncoding.Encoder.MediaEncoder.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Nullable`1 videoType, CancellationToken cancellationToken)
      at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo.ProbeVideo[T](T item, MetadataRefreshOptions options, CancellationToken cancellationToken)
      at MediaBrowser.Providers.Manager.MetadataService`2.RunCustomProvider(ICustomMetadataProvider`1 provider, TItemType item, String logName, MetadataRefreshOptions options, RefreshResult refreshResult, CancellationToken cancellationToken)

    Code:
    [2024-12-07 11:17:20.929 -06:00][2024-12-07 11:17:20.941 -06:00] [INF] [112] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Starting "ffprobe" with args "-analyzeduration 200M -probesize 1G -i file:\"C:\Users\mattj\Videos\TV\The Unbelievable with Dan Aykroyd\Season 2\The UnBelievable with Dan Aykroyd - S02E04 - Unusual Places WEBDL-1080p.mkv\" -threads 0 -v warning -print_format json -show_streams -show_chapters -show_format"
    [2024-12-07 11:17:22.763 -06:00] [ERR] [116] MediaBrowser.Providers.TV.EpisodeMetadataService: Error in "Probe Provider"
    MediaBrowser.Common.FfmpegException: ffprobe failed - streams and format are both null.
      at MediaBrowser.MediaEncoding.Encoder.MediaEncoder.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Nullable`1 videoType, CancellationToken cancellationToken)
      at MediaBrowser.MediaEncoding.Encoder.MediaEncoder.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Nullable`1 videoType, CancellationToken cancellationToken)
      at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo.ProbeVideo[T](T item, MetadataRefreshOptions options, CancellationToken cancellationToken)
      at MediaBrowser.Providers.Manager.MetadataService`2.RunCustomProvider(ICustomMetadataProvider`1 provider, TItemType item, String logName, MetadataRefreshOptions options, RefreshResult refreshResult, CancellationToken cancellationToken)
    TheDreadPirate
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    #2
    2024-12-10, 03:16 PM
    Can you share your full log via pastebin?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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    XmnwildX12
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    #3
    2024-12-10, 05:04 PM
    (2024-12-10, 03:16 PM)TheDreadPirate Wrote: Can you share your full log via pastebin?

    I tried putting in yesterdays but it said it was over the file size limit, so I put in today's log which had a new piece of media as well.
    Jellyfin Log
    TheDreadPirate
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    #4
    2024-12-10, 05:23 PM
    Are you only having problems with files located in your User directory?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    XmnwildX12
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2024 Dec
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    Country:United States
    #5
    2024-12-10, 06:20 PM (This post was last modified: 2024-12-10, 06:47 PM by XmnwildX12. Edited 1 time in total.)
    That is where all my new media flows in, sometimes I archive some on external drives after the fact. The user directory didn't seem to be a problem prior to v 10.10.x but I could try pointing new media to a non User directory and see if that works.

    Edit:
    Looks like the same issue when moved out of the User folder as well
    Code:
    [2024-12-10 12:41:51.221 -06:00] [INF] [94] Emby.Server.Implementations.IO.LibraryMonitor: "Movies" ("C:\Media\Movies") will be refreshed.
    [2024-12-10 12:41:51.263 -06:00] [INF] [97] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Starting "ffprobe" with args "-analyzeduration 200M -probesize 1G -i file:\"C:\Media\Movies\Sugarcane (2024)\Sugarcane (2024) WEBDL-1080p Proper.mkv\" -threads 0 -v warning -print_format json -show_streams -show_chapters -show_format"
    [2024-12-10 12:41:51.652 -06:00] [ERR] [95] MediaBrowser.Providers.Movies.MovieMetadataService: Error in "Probe Provider"
    MediaBrowser.Common.FfmpegException: ffprobe failed - streams and format are both null.
      at MediaBrowser.MediaEncoding.Encoder.MediaEncoder.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Nullable`1 videoType, CancellationToken cancellationToken)
      at MediaBrowser.MediaEncoding.Encoder.MediaEncoder.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Nullable`1 videoType, CancellationToken cancellationToken)
      at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo.ProbeVideo[T](T item, MetadataRefreshOptions options, CancellationToken cancellationToken)
      at MediaBrowser.Providers.Manager.MetadataService`2.RunCustomProvider(ICustomMetadataProvider`1 provider, TItemType item, String logName, MetadataRefreshOptions options, RefreshResult refreshResult, CancellationToken cancellationToken)
    ibanezjg
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    Joined: 2025 Mar
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    Country:Canada
    #6
    2025-03-28, 06:04 AM
    Any resolution to this? I'm having the same issue....
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