Movies cropped when playing on Android TV

[SquishySquash]

Hello,

I've noticed that one of my movies refuses to play correctly on my Android TV (Google TV native TV). While it plays the problem is that 1/4 of the screen is covered by black overlay. The image is cropped. Trying the "auto adjust/crop/stretch" video setting does nothing.

When I watch it on TV and check my server dashboard from the phone the movie is supposed to play in Direct Play mode which is correct since my TV supports HDR10+, Dolby Video and Dolby Atmos. I've already played similar files with E-AC-3 JOC Audio and  HEVC 10bit with SMPTE ST 2094 App 4, Version 1, HDR10+ Profile B compatible HDR data and these files do not require transcoding and ofc. they play without any issues.

Here is screenshot of how it looks like:



Of course movie plays correctly on other clients, tested it on Android Phone, Web Client and Desktop Client.

I'm attaching logs from server, the server log and ffmpeg log. Additionally media info of file that causes issues.

[TheDreadPirate]

Is this a Sony TV?

[theguymadmax]

People often run into issues when creating Hybrid media, resulting playback problems. There's no need for troubleshooting in this case. Yes, it may play fine on VLC or other devices, but the AndroidTV’s player (ExoPlayer) is less forgiving and won't display properly with messed up Hybrid DV/HDR+10 movies.

@Dread - It's a  Sharp TV. He posted the issue on the AndroidTV repo.

[SquishySquash]

People often run into issues when creating Hybrid media, resulting playback problems. There's no need for troubleshooting in this case. Yes, it may play fine on VLC or other devices, but the AndroidTV’s player (ExoPlayer) is less forgiving and won't display properly with messed up Hybrid DV/HDR+10 movies.

@Dread - It's a  Sharp TV. He posted the issue on the AndroidTV repo.

Yes, its Sharp.

My Android Phone client is also using integrated Exo Player and it plays this file fine. I'm not using VLC