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    Jellyfin Forum Support Troubleshooting Media Scanning & Identification Jellyfin doesn’t recognize file path for external hard drive

     
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    Jellyfin doesn’t recognize file path for external hard drive

    fletcher
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    Joined: 2025 Mar
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    Country:United States
    #1
    2025-03-16, 02:57 AM
    I installed a new SSD on my computer a while back and hadn’t used Jellyfin since I installed it. I put all my media on an external 2tb hhd via usb 3.0, it seems it used to be assigned F: but is now assigned D: I’m not qiute sure how or why that happaned but whenever I try to add a library from the external hard drive Jellyfin either doesn’t recognize the address or doesn’t have access to the drive. My torrenting program had issues writing to the drive as well so I downloaded to my computers SSD directly and just moved the files to the hard drive manually afterwards. I edited the properties of the hard drive to make the security as open as possible but it didn’t seem to make a difference. I can’t watch any of my media on Jellyfin because it all still has file paths with the F: prefix which is not in use by my drive anymore. Should I move the media off the drive and try reformatting it and then put the media back? I’m at a loss how to troubleshoot this at this point.
    (OS is windows 11)
    fletcher
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    #2
    2025-03-16, 03:03 AM
    Would reassigning the disk prefix back to F: help?
    TheDreadPirate
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    #3
    2025-03-16, 04:28 PM
    Can you share your jellyfin logs via privatebin.net?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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