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    Jellyfin Forum Support Troubleshooting New media files won't play

     
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    New media files won't play

    Cant workout why new added files are not played
    Yurii
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    Posts: 3
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    Country:Ukraine
    #1
    2024-10-23, 11:04 AM
    Hi there!
    I'm running the jellyfin server in docker container on the fedora 40. The container is run with Portainer. The media folders are located on the cheep external ssd mounted into /mnt/exdisks2 folder.

    My trouble is that a first couple of movies and shows i add, are played well. But with next uploads through the server i get the "Playback Error: Playback failed due to a fatal player error." The previous uploads are still loading and are played well.

    Here is my docker-compose file:

    ervices:
      jellyfin:
        image: lscr.io/linuxserver/jellyfin:latest
        container_name: jellyfin
        environment:
          - PUID=1000
          - PGID=1000
          - TZ=Etc/UTC
        network_mode: 'host'
        volumes:
          - /home/{usr_name}/Configs/configConfused-faceconfig
          - /home/{usr_name}/Configs/cacheConfused-facecache
          - type: bind
            source: /mnt/extdisk2/Plex/Movies
            target: /movies
          - type: bind
            source: /mnt/extdisk2/Plex/Series
            target: /series
            read_only: true
        ports:
          - 8096:8096
          - 8920:8920 #optional
          - 7359:7359/udp #optional
          - 1900:1900/udp #optional
         
        restart: 'unless-stopped'


    Also attaching the jellyfin logs


    Attached Files
    .txt   _jellyfin_logs.txt (Size: 18.61 KB / Downloads: 59)
    Fate
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    #2
    2024-10-23, 11:21 AM (This post was last modified: 2024-10-23, 11:22 AM by Fate.)
    Code:
    [matroska,webm @ 0x55af7b801c80] Format matroska,webm detected only with low score of 1, misdetection possible!
    [matroska,webm @ 0x55af7b801c80] 0x00 at pos 0 (0x0) invalid as first byte of an EBML number
    [matroska,webm @ 0x55af7b801c80] EBML header parsing failed

    Either jellyfin can't access the files (did you compare permissions to your old files) or the file is damaged.
    Yurii
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    #3
    2024-10-23, 11:26 AM
    thanks for help.
    Yes, the permissions to all files are the same with all access possible.

    So do you think that the problem might be the poor quality of the ssd drive? Though it copies the files, some sectors might be broken?
    Fate
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    #4
    2024-10-23, 12:21 PM
    (2024-10-23, 11:26 AM)Yurii Wrote: thanks for help.
    Yes, the permissions to all files are the same with all access possible.

    So do you think that the problem might be the poor quality of the ssd drive? Though it copies the files, some sectors might be broken?
    Can you try playing with a normal media player mpv on linux or vlc on windows?
    Does it play?

    Hard to tell where it got damaged... usually ssd work or are dead.  I rarely see corrupt data being written.
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
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    Country:United States
    #5
    2024-10-23, 01:16 PM
    Try switching the volumes from bind mounts to simple volume mounts.

    From

    Code:
    - type: bind
            source: /mnt/extdisk2/Plex/Movies
            target: /movies
          - type: bind
            source: /mnt/extdisk2/Plex/Series
            target: /series
            read_only: true

    To

    Code:
    - /mnt/extdisk2/Plex/Movies:/movies
          - /mnt/extdisk2/Plex/Series:/series:ro
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Yurii
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    Junior Member

    Posts: 3
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    Country:Ukraine
    #6
    2024-10-23, 07:49 PM (This post was last modified: 2024-10-23, 07:50 PM by Yurii.)
    Quote:Can you try playing with a normal media player mpv on linux or vlc on windows?
    Does it play?

    Hard to tell where it got damaged... usually ssd work or are dead. I rarely see corrupt data being written.

    indeed the same files are could not be played in vlc on Linux.
    I've tried to delete and upload same files once again. It's interesting that some were playing well, but once I added the other files, the previous stoped working as well.
    It's driving me mad...

    Quote:Try switching the volumes from bind mounts to simple volume mounts.


    This doesn't change anything.. the problem stays the same...
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