No tv shows for Jellyfin on Synology [SOLVED]

[seamus]

I've read the documentation multiple times, and tried this in numerous ways - none of which work! 

I'm using a Jellyfin version (10.10.7) on my Synology NAS. The "Movies" library works fine - it has from the beginning (for me about a month ago). However, I now have some TV shows I want to add. The docs say that tv shows should be added in a different library... so that's what I've tried to do.

Initially, I added the Shows library under the "movies" share on my SynologyNAS. The tv shows show up under movies, but the metadata is screwy. Anyway, I could not get any of the uploaded files to appear in the "shows" library. So I decided to try a dedicated share on the NAS for Shows.

I created a dedicated share on my NAS. I called it "movtvshows", and it's under "volume1" on the NAS ("movies" is also under "volume1"). IAW the docs, I created a new library w/ Content Type "Shows" in the "movtvshows" share from the "Dashboard, Libraries, Add Media Library", and named it "tvShows".  I created a folder named "X Files", and a subfolder under that named "Season 4". I've uploaded a single video file (mkv) under the "Season 4" folder: "XFilesS4_2-Home C1_t01.mkv". 

     

However, when I go to the main page of the Jellyfin webserver on Synology under "My Media", I see absolutely NOTHING in the "tvShows" media holder. 

WTFIGO please? So frustrating to follow instructions, and get zilch for it - esp after it worked so intuitively initially.

[bitmap]

Are the permissions the same on both? That may be a difference. The other thing is that you might consider adding the tmdbid to the series folder and following naming conventions for the media file. Seems like Jellyfin either can't see the media file (permissions) or it's having issues parsing the media file (naming).

[seamus]

Are the permissions the same on both? That may be a difference. The other thing is that you might consider adding the tmdbid to the series folder and following naming conventions for the media file. Seems like Jellyfin either can't see the media file (permissions) or it's having issues parsing the media file (naming).

 

The permissions are exactly the same in both Movies (movies share) and tvShows (movtvshows share) on the Synology NAS. 

WRT naming conventions, here's what I have... I thought I WAS following the naming convention... did I screw that up??:

Code:

~/volume1/movtvshows$
$ find 'X Files' -ls
  262    0 drwxrwxrwx  1 seamus  users          16 Aug  7 18:25 X\ Files
  263    0 drwxrwxrwx  1 seamus  users          52 Aug  8 17:55 X\ Files/Season\ 4
  275 1967280 -rwxrwxrwx  1 seamus  users    2014491903 Jul  5 12:49 X\ Files/Season\ 4/XFilesS4_2-Home\ C1_t01.mkv

What is 'tmdbid'? I checked the movie database for the X Files... they show it, but there was no 'tmbdid' given??
Also - don't the docs say that the ids are optional?
Also - I tried using the following folder names with NO CHANGE in the results: 
    'X Files [tvdbid-77398]' 
    'X Files [imdbid-tt0106179]'

Appreciate your help, but this seems like bogus behavior; i.e. refusing to show anything at all. In the 'movies' share it always lists something.

[alleycat]

 

Try this:

volume1\
└── movtvshows\
    └── The X-Files (1993) [tmdbid-4087]\
        └── Season 01\
            ├── S01E01.mkv
            ├── S01E02.mkv
            ├── ...
        └── Season 02\
            ├── S02E01.mkv
            ├── S02E02.mkv
            ├── ...
         ...

         └── Season 04\
            ├── S04E01.mkv
            ├── S04E02.mkv
            ├── ...
etc

When you find the correct series at the themoviedb.org, the series id number is in the URL

https://www.themoviedb.org/tv/4087-the-x...uage=en-US

[seamus]

 

Try this:

volume1\
└── movtvshows\
    └── The X-Files (1993) [tmdbid-4087]\
        └── Season 01\
            ├── S01E01.mkv
            ├── S01E02.mkv
            ├── ...
        └── Season 02\
            ├── S02E01.mkv
            ├── S02E02.mkv
            ├── ...
         ...

         └── Season 04\
            ├── S04E01.mkv
            ├── S04E02.mkv
            ├── ...
etc

When you find the correct series at the themoviedb.org, the series id number is in the URL

https://www.themoviedb.org/tv/4087-the-x...uage=en-US

Thanks for all of that...  but it's still not working! Following is a screenshot of a Finder window (macOS) of the Synology share /volume1/movtvshows: 
     

Note that I've created two "Series" folders - one for IMDB, one for TMDB. I've also set up only one "Season" folder (one in each Series folder), and have tried different file names trying to ferret a response of some kind. Each of the files in the 'Season 04' folder is the same file with different file names. As shown below, I still get NOTHING: 
     
     

No idea what could be the cause of this! So frustrating...  Any ideas are appreciated.  

Oh - here's a s/s of the "Dashboard view"... I've named the folder differently under Jellyfin than it's named under Synology... could that be an issue? 
   

[alleycat]

Sorry, slow getting back to the forum...

I guess we need to start with the basics. I would have only ONE directory, The X-Files (1993) [whichever service you use], for x-files under the "main" directory "movtvshows".

In the The X-Files (1993) [whichever service you use] place,
└── Season 04\
            ├── S04E01.mkv
            ├── S04E02.mkv
            ├── ...

No other file names but episode names like above.

Double check you installed plugins,
   

Edit your TVSHOWS library, make sure the plugins are "turned on",
Make sure the Library is enabled with the check box.

   

   

My NAS is TrueNAS. My folder paths differ from yours, such as /mnt

   

Then try and [Scan All Libraries]

[seamus]

Sorry, slow getting back to the forum...

I guess we need to start with the basics. I would have only ONE directory, The X-Files (1993) [whichever service you use], for x-files under the "main" directory "movtvshows".

In the The X-Files (1993) [whichever service you use] place,
└── Season 04\
            ├── S04E01.mkv
            ├── S04E02.mkv
            ├── ...

No other file names but episode names like above.

Double check you installed plugins,

Edit your TVSHOWS library, make sure the plugins are "turned on",
Make sure the Library is enabled with the check box.


My NAS is TrueNAS. My folder paths differ from yours, such as /mnt

Then try and [Scan All Libraries]

I am so glad to see you   

I have not installed ANY "Plugins"... never!  However, under the "Dashboard", under "My Plugins", I see five (5) plugins: AudioDB, MusicBrainz, OMDb, Studio Images, and TMDb. I'm guessing these were installed by default when I installed Jellyfin on my Synology server?? I'm pretty sure that two of the 5 of "My Plugins" are turned on in "movtvshows" : 

When I click the "Manage Library" item for "tvShows", I see that the movtvshows library is "Enabled", and under "Metadata Downloaders" I see TMDb enabled for "TV Shows", "Seasons" and "Episodes", and OMDb enabled for "TV Shows" and "Episodes". I did not have the other one (TVDB), but I found and installed it.  BTW, your second screen shot attachment is too small for me to read. 

In conclusion, I'm guessing that: plugins are "turned on", and the Library is enabled.

In an effort to follow your instructions specifically, I first removed all files and folders I had created previously; these were all placed in Synology's "#recycle" folder. Subsequently, I moved one of the series and season folders and a single file episode back into the movtvshows "share"/tvShows "library": 

/volume1/movtvshows
∟ The X-Files (1993) [tmdbid-4087]
  ∟ Season 04
    ∟ S04E02.mkv 

When I click "Refresh metadata", the library shows nothing/zero; changing "[tmdbid-4087]" to "[tmdbid-4087-the-x-files]"  then to "[tmdbid-tv4087-the-x-files]", etc, etc...

I think THIS is where my problem is... GD TMDB has zero documentation on how this is constructed, and I've guessed incorrectly about 10 times now. Do you know how this is done?? 

~Thanks again!

[seamus]

OK - I've solved at least part of this. It was - as you first suggested - a "Permissions" issue, but not a straightforward one at all. The answer was not in the Jellyfin configuration, or in the metadata... The answer was in an arcane configuration area of Synology; in particular the Permissions for something called "System Internal Users". AFAIK, this is unique to DSM (the Synology "OS").

The (partial) solution was to set permissions for "System Internal Users" for "movtvshows" share to be the same as those for the "movies" share. The "movies" share existed when Jellyfin was installed, but "movtvshows" did not. This was the key to recognizing what the fault was likely to be.

It's still very disappointing that none of this was mentioned in the documentation... I wasted a lot of my time, and more than a little of yours. I'll try to mark this as "SOLVED", and look for an opportunity to add this to the documentation. And thanks again for your help!