SOLVED: Blank Libraries

[RegP]

I recently updated to v10.10.7 . Its running in a Docker container on my Synology NAS. Everything was working normally until I tired adding a new library (/comedy). I added the path in the Docker settings as shown below and the folder containing the new files are in the same location as all my other media on the NAS. I then added the new library in the Jellyfin console. But no matter what I do the library shows as having no media in it. 

I have tried deleting and re-adding the library multiple times. I copied media from other libraries but nothing shows. If I copy the media in /comedy to one of the other libraries it shows up there but nothing will show in /comedy no matter what I do. I have no idea what to try from this point.

   

   

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A screenshot of the blank library

   

[thefalkonguy]

same thing happening to me this update as well - only change is that i can access the media some i can watch some i can't but non show up directly and have to be searched and that non of the meta data exists or is created for the movies.

[toytown]

Have you restarted the docker since adding the new mount point?  If you have, can you get a bash prompt inside the docker and browse to the location to see what the container actually sees? 

On linux i would do the following on the host to get access to the docker

Code:

docker exec -it jelly /bin/bash

Then the following to list the directory

Code:

ls -l /comedy

Not sure how it works on Synology though.

[bitmap]

Definitely sounds like a permissions issue as @toytown implies.

[RegP]

I've restarted the Docker container several times and made sure that the new folder has the same permissions as all the other folders.

[RegP]

What's weird is I just updated Jellyfin about a week ago and had to reconfigure all my media folders. All the others worked. So strange that any new folder I create now isn't working all of a sudden. I just checked the Jellyfin log and I'm seeing this. I just don't understand why since the Comedy folder was made and configured the exact same way as the other folders.

[2025-05-30 17:36:29.385 -07:00] [WRN] [118] MediaBrowser.Controller.Entities.BaseItem: Library folder "/volume1/Comedy" is inaccessible or empty, skipping
[2025-05-30 17:36:29.385 -07:00] [WRN] [118] MediaBrowser.Controller.Entities.BaseItem: Library folder "/volume1/@appdata/jellyfin/data/data/playlists" is inaccessible or empty, skipping
[2025-05-30 17:36:29.432 -07:00] [WRN] [74] MediaBrowser.Controller.Entities.BaseItem: Library folder "/volume1/Comedy" is inaccessible or empty, skipping
[2025-05-30 17:36:29.432 -07:00] [WRN] [74] MediaBrowser.Controller.Entities.BaseItem: Library folder "/volume1/@appdata/jellyfin/data/data/playlists" is inaccessible or empty, skipping
[2025-05-30 17:36:47.046 -07:00] [ERR] [67] Emby.Server.Implementations.IO.LibraryMonitor: Permission error for Directory watcher: "/volume1/Movies"

[RegP]

Found the solution. It was a permissions issue. I had to take the following steps and now Jellyfin can see the media in the new folder.

Open DSM Control Panel, Shared Folder

Edit Shared Folder, open "Permissions" tab and select "System internal user" view

Select either "Read only" on "Read/Write" for package user e.g. sc-jellyfin