Playback Error - Client isn't compatible

[TheDreadPirate]

However you are viewing the logs, you need to scroll down. These logs are still incomplete. The part I need is farther down.

[sasukat]

it's really weird because i have nothing else in the log file

[sasukat]

except this two lines:

Output #0, hls, to '/config/data/transcodes/8ddc6481d999be4dd0bcbb97cc85cf6c.m3u8':
Output file #0 does not contain any stream

[TheDreadPirate]

That message is probably from ffmpeg failing before it even starts encoding. Since you are using CPU transcoding, it is either a permissions issue with the output directory or the disk is full or something.

[sasukat]

then i think it is a permission issue because i add another media after this one and i have no issues with that one, Is it possible that the problem is with the mkv file itself?

[TheDreadPirate]

It is definitely possible that the file is corrupt.