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    Jellyfin Forum Support Troubleshooting Playback Error on Every Video

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    Playback Error on Every Video

    joekun
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    #1
    2024-05-17, 08:04 PM (This post was last modified: 2024-05-17, 08:06 PM by joekun. Edited 1 time in total.)
    I'm new to Jellyfin. I installed in container manager on my DS918+ using the latest 10.9.1 official image. Yesterday I wiped it and started over so I have a new instance of Jellyfin as of yesterday. This morning I added a couple libraries yesterday and left it to scan. This morning I opened it and added a couple more libraries. On the last one it said there was an error and I should check to make sure the location existed and that Jellyfin had access to it, but it DID add the library. Then I started looking over the metadata and seeing what I needed to clean up. 

    No matter what library I'm looking at when I try to click the little 3 dot icon in the corner of the art nothing happens at all. So I tried to play a video and I get an error "Playback Error: There was an error processing the request. Please try again later." This happens on every video I've tried in every library I've tried. I do have the "Transcode Killer" plugin. I assume this keeps Jellyfin from transcoding video. I want to get the original file streamed to my devices. I wasn't sure if the plugin might be part of the issue so I disabled it but that didn't change anything.

    I don't know if it's related but under scheduled tasks I noticed that Scan Media Library failed. The log file is massive, but I'm seeing a lot of errors like this one that say 'database is locked'.

    Any help greatly appreciated. Thanks!

    [2024-05-17 00:01:20.014 +00:00] [ERR] [67] MediaBrowser.Providers.Videos.VideoMetadataService: Error in "Probe Provider"
    Microsoft.Data.Sqlite.SqliteException (0x80004005): SQLite Error 5: 'database is locked'.
      at Microsoft.Data.Sqlite.SqliteDataReader.NextResult()
      at Microsoft.Data.Sqlite.SqliteCommand.ExecuteReader(CommandBehavior behavior)
      at Microsoft.Data.Sqlite.SqliteConnectionExtensions.ExecuteNonQuery(SqliteConnection connection, String commandText, SqliteParameter[] parameters)
      at Microsoft.Data.Sqlite.SqliteTransaction..ctor(SqliteConnection connection, IsolationLevel isolationLevel, Boolean deferred)
      at Emby.Server.Implementations.Data.SqliteItemRepository.SaveMediaStreams(Guid id, IReadOnlyList1 streams, CancellationToken cancellationToken)
      at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo.Fetch(Video video, CancellationToken cancellationToken, MediaInfo mediaInfo, BlurayDiscInfo blurayInfo, MetadataRefreshOptions options)
      at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo.ProbeVideo[T](T item, MetadataRefreshOptions options, CancellationToken cancellationToken)
      at MediaBrowser.Providers.Manager.MetadataService
    2.RunCustomProvider(ICustomMetadataProvider`1 provider, TItemType item, String logName, MetadataRefreshOptions options, RefreshResult refreshResult, CancellationToken
    TheDreadPirate
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    #2
    2024-05-17, 08:13 PM
    Can you share your full jellyfin log? It looks like you either have a zombie instance running or that you did not fully purge the last setup.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    joekun
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    #3
    2024-05-17, 08:33 PM
    Thanks DreadPirate. It was way over the attachment limit so I zipped it.


    Attached Files
    .zip   Jellyfin Log.zip (Size: 227.84 KB / Downloads: 233)
    TheDreadPirate
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    #4
    2024-05-17, 09:22 PM
    It looks like you have larger problems.

    Code:
    [2024-05-17 00:02:58.328 +00:00] [ERR] [51] MediaBrowser.Providers.TV.EpisodeMetadataService: Error in "Probe Provider"
    Microsoft.Data.Sqlite.SqliteException (0x80004005): SQLite Error 5: 'database is locked'.

    Either you have a zombie jellyfin process or your DB is borked.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    joekun
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    #5
    2024-05-17, 10:04 PM
    Any recommendations? Yesterday I uninstalled my server, uninstalled Container Manager, rebooted my NAS, and started over. Even my Docker share was completely wiped out. Wouldn't the db be in there?
    gnattu
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    #6
    2024-05-17, 10:36 PM
    Try Jellfyin 10.9.2
    joekun
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    #7
    2024-05-18, 12:47 AM (This post was last modified: 2024-05-18, 12:50 AM by joekun. Edited 1 time in total.)
    Completely wiped out the container, image, container manager package, Docker shared folder. Rebooted and set it up again using the latest 10.9.2 image. Added one library and let it scan. Failed.

    On the positive side of things, it DID actually play a movie file that it did index.
    TheDreadPirate
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    #8
    2024-05-18, 12:56 AM
    Can you share your logs from the new instance so we can investigate the scan failures?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    joekun
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    #9
    2024-05-18, 01:04 AM (This post was last modified: 2024-05-18, 01:10 AM by joekun. Edited 1 time in total.)
    Yes. I'm attaching it. 

    After I posted I decided to try 10.8.9. I have installed that version and started a library scan. Also this time I did not install any plugins before adding a folder to my library. I'm wondering if a plugin might have caused the issue. I had installed several different metadata sources before.


    Attached Files
    .zip   Log 5-17 551pm.txt.zip (Size: 31.11 KB / Downloads: 46)
    TheDreadPirate
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    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #10
    2024-05-18, 01:17 AM
    Networking issue?

    Code:
    [2024-05-18 00:11:12.187 +00:00] [ERR] [32] MediaBrowser.Providers.Manager.ProviderManager: "MovieProvider" failed in GetImageInfos for type "Movie" at "/video/Movies/Windstruck.mkv"
    System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.
    ---> System.IO.IOException: Unable to read data from the transport connection: Connection reset by peer.
    ---> System.Net.Sockets.SocketException (104): Connection reset by peer

    Do you have a pihole or something?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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