Playback issue through iphone

[Deegee88]

Hello guys, me again!
So i'm having an issue playing anything on my iphone - It doesn't seem to transcode.

I have intel quicksync (QSV) enabled and i'm running an A380.

https://pastebin.com/gt8ffDBg

Running Jellyfin 10.8.13 on truenas scale.

I'm new to transcoding and i'm not 100% sure i've even got it working! 

Any ideas would be great

[TheDreadPirate]

What kernel is your system running? You need at least kernel 6.2 for Intel Arc.

[Deegee88]

Hi - I’ve upgraded to the dragonfish beta which is using 6.6 with LTS.

[Deegee88]

I've been playing around with the settings and found that for some reason my GPU had been disconnected from Jellyfin (I'm guessing during an update), but i now get the below log error:

https://pastebin.com/gKfeMH1F
https://pastebin.com/xqVgNGBS

So it looks like it is trying but can't.

[Deegee88]

Okay last thing i've done - if i unselect "Enable Hardware Encoding" in the playback settings it works...but that seems counter-intuitive...
https://pastebin.com/Kcf1908a

This is the transcode log from this one.
I'm extremely confused! haha

[TheDreadPirate]

Is this docker? Or running directly on TrueSCALE Dragonfish?

Unchecking "Enable hardware encoding" just means it will CPU transcode, obviously not what you wanted.

If this is running directly on TrueSCALE, did you install all the Intel drivers? If this is docker, which image did you use?

[Deegee88]

Hi this is running on Truenas Scale….i didn’t know you had to install intel drivers…
Right..before I spend days trying to work around this wouldn’t know when I can find them do you?
(I realise this isn’t truenas help so appreciate al you’ve done anyway!!)

[TheDreadPirate]

First, how is Jellyfin installed? Directly on TrueNAS. The TrueCharts app? Docker? If docker, which image? If you are using Docker, you do not need to install drivers since they are bundle our official Docker image.

[Deegee88]

It’s installed directly on TrueNAS, through truecharts app

[TheDreadPirate]

I don't know what all is different with the TrueCharts version.

Make sure these packages are install on TrueNas.

intel-gpu-tools
intel-microcode
intel-opencl-icd
libdrm-intel1
intel-media-va-driver-non-free

Code:

sudo apt install intel-gpu-tools intel-microcode intel-opencl-icd libdrm-intel1 intel-media-va-driver-non-free