Posters/Thumbnails not showing properly in the homepage

[Neinpoko]

Hi there,

I'm having issues with a certain part of the homepage that does not show the poster/thumbnails on the recently added tv shows.

In fact i have 2 sections involving tv shows (one for english and one for french language tv shows).
I found it easier to naviguate having both tvshow folder since they carry different audio and different tv show by region.

Could that cause problem on showing the poster ? I often do the refresh metadata but doing this only last until the scheduled tasks of the maintenance (in the 24h).


Here is what it shows on my homepage  https://imgur.com/a/FXZ7zxW on my french tvshow folder vs my english tvshow https://imgur.com/a/0FnCX0L.

ALe
Anyone has any ideas on how to correct this ?

Thanks in advance.

[TheDreadPirate]

Do you only have issues with the posters not showing up on the home page? Or do the posters also not show up when you are looking at you them in your library?

What metadata source are you using? TMDB?

[Neinpoko]

Do you only have issues with the posters not showing up on the home page?  Or do the posters also not show up when you are looking at you them in your library?

What metadata source are you using?  TMDB?

Both. I have included a sreenshot of my homepage and the one from the shows.
Only one shows off today since i have recently added episodes, but will likely disappear tonight with the autorefresh.

https://ibb.co/7rK4Xb8

https://ibb.co/RhPdxLZ

Thanks for your reply.

[TheDreadPirate]

Can you share your full logs via pastebin?

Also, are you letting Jellyfin scrape images from TMDB/TVDB? Or are you providing images by placing them in the folder with the media?

[Neinpoko]

Heres my last Jellyfin log.

https://badcord.ct8.pl/paste?id=7f1e326d...b311233542

[TheDreadPirate]

I am 90% certain that the pipe in your folder name is breaking how Jellyfin reads the directory path.

The path you defined is shown here.

Code:

[2024-10-09 05:00:00.069 +00:00] [INF] [26] Emby.Server.Implementations.IO.LibraryMonitor: Stopping directory watching for path "/media/Émissions US | TV Shows US"

But when Jellyfin goes to read data from that library, the log indicates it is reading the path starting after the pipe. So it isn't using the complete path you defined.

Code:

System.IO.DirectoryNotFoundException: Could not find a part of the path '/ TV Shows US/Family Guy (1999)/Specials/Stewie Griffin The Untold Story (2005)/metadata/Family.Guy.S04E28.Stewie.Griffin.The.Untold.Story.The.Movie.Multi.WEB.1080p.AVC-D5T0.jpg'

You need to change ALL your library folder names to remove the pipe |.

[Neinpoko]

Heres my last Jellyfin log.

https://badcord.ct8.pl/paste?id=7f1e326d...b311233542

So i guess if i just rename the folder is just correct the issue ?

But mostly, the problem is on the path "/media/Émissions QC | TV Shows QC". Was there anything regarding this folder ?

Thanks for your time !

[TheDreadPirate]

Change the folder name from

Code:

Émissions QC | TV Shows QC

to

Code:

Émissions QC - TV Shows QC

Or something like that. Just remove the | since that is a special character in a lot of Linux contexts.

And you need to do this for every library files since you have a | in between the French and English names for each one.

[Neinpoko]

Heres my last Jellyfin log.

https://badcord.ct8.pl/paste?id=7f1e326d...b311233542

So i guess if i just rename the folder is just correct the issue ?

But mostly, the problem is on the path "/media/Émissions QC | TV Shows QC". Was there anything regarding this folder ?

Thanks for your time !

It's working now.
I'll let you know if it still does when the refresh metadata is done with the scheduled taks tonight!

Thanks again

[Neinpoko]

I've changed both the name of the folder and it seems to have fixed the problem !

Thank you so much for helping and resolving my issue!

Have a great day!