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    Jellyfin Forum Support Troubleshooting Problem when playing certain .mkv files on my Samsung TV (Tizen)

     
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    Problem when playing certain .mkv files on my Samsung TV (Tizen)

    Problem when playing certain .mkv files on my Samsung TV (Tizen)
    skedaddle
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    #1
    2024-05-10, 11:53 AM (This post was last modified: 2024-05-10, 02:08 PM by skedaddle. Edited 2 times in total.)
    When I try playing certain series, the audio starts to stutter a lot (unlistenable). The files in particular which have the problem are .mkv, most of the times they are anime with lots of subtiltes and audio files embedded into them. The files work perfectly on my pc and phone (through swiftfin). Anyone know what might be the issue? Thanks

    Edit: It appears to only happen with audio marked with "Opus 112Kbps"
    TheDreadPirate
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    #2
    2024-05-10, 01:31 PM
    This appears to be an issue with some Samsung TV's.

    https://github.com/jellyfin/jellyfin-tizen/issues/130

    The easiest solution is to remux your MKVs with OPUS into an MP4 container, which can be done without re-encoding.
    Jellyfin 10.10.7 (Docker)
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    skedaddle
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    #3
    2024-05-10, 05:49 PM
    (2024-05-10, 01:31 PM)TheDreadPirate Wrote: This appears to be an issue with some Samsung TV's.

    https://github.com/jellyfin/jellyfin-tizen/issues/130

    The easiest solution is to remux your MKVs with OPUS into an MP4 container, which can be done without re-encoding.

    How would one do this? I have multiple embeded subtitles and audio tracks in the .mkv files. I've tried with ffmpeg but no good results, either te style of the subs are gone, the audio tracks are gone, ...
    TheDreadPirate
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    #4
    2024-05-10, 05:53 PM (This post was last modified: 2024-05-10, 05:53 PM by TheDreadPirate.)
    Code:
    ffmpeg -i /path/to/your/video.mkv -map 0 -c:v copy -c:a copy -c:s copy newvideo.mp4

    Try that ffmpeg command.
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    skedaddle
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    #5
    2024-05-10, 06:08 PM (This post was last modified: 2024-05-10, 06:08 PM by skedaddle. Edited 1 time in total.)
    (2024-05-10, 05:53 PM)TheDreadPirate Wrote:
    Code:
    ffmpeg -i /path/to/your/video.mkv -map 0 -c:v copy -c:a copy -c:s copy newvideo.mp4

    Try that ffmpeg command.

    It gave me this:

    Code:
    ffmpeg version 2024-05-08-git-e8e84dc325-full_build-www.gyan.dev Copyright (c) 2000-2024 the FFmpeg developers
      built with gcc 13.2.0 (Rev5, Built by MSYS2 project)
      configuration: --enable-gpl --enable-version3 --enable-static --disable-w32threads --disable-autodetect --enable-fontconfig --enable-iconv --enable-gnutls --enable-libxml2 --enable-gmp --enable-bzlib --enable-lzma --enable-libsnappy --enable-zlib --enable-librist --enable-libsrt --enable-libssh --enable-libzmq --enable-avisynth --enable-libbluray --enable-libcaca --enable-sdl2 --enable-libaribb24 --enable-libaribcaption --enable-libdav1d --enable-libdavs2 --enable-libuavs3d --enable-libxevd --enable-libzvbi --enable-librav1e --enable-libsvtav1 --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxavs2 --enable-libxeve --enable-libxvid --enable-libaom --enable-libjxl --enable-libopenjpeg --enable-libvpx --enable-mediafoundation --enable-libass --enable-frei0r --enable-libfreetype --enable-libfribidi --enable-libharfbuzz --enable-liblensfun --enable-libvidstab --enable-libvmaf --enable-libzimg --enable-amf --enable-cuda-llvm --enable-cuvid --enable-dxva2 --enable-d3d11va --enable-d3d12va --enable-ffnvcodec --enable-libvpl --enable-nvdec --enable-nvenc --enable-vaapi --enable-libshaderc --enable-vulkan --enable-libplacebo --enable-opencl --enable-libcdio --enable-libgme --enable-libmodplug --enable-libopenmpt --enable-libopencore-amrwb --enable-libmp3lame --enable-libshine --enable-libtheora --enable-libtwolame --enable-libvo-amrwbenc --enable-libcodec2 --enable-libilbc --enable-libgsm --enable-libopencore-amrnb --enable-libopus --enable-libspeex --enable-libvorbis --enable-ladspa --enable-libbs2b --enable-libflite --enable-libmysofa --enable-librubberband --enable-libsoxr --enable-chromaprint
      libavutil      59. 17.100 / 59. 17.100
      libavcodec    61.  5.103 / 61.  5.103
      libavformat    61.  3.103 / 61.  3.103
      libavdevice    61.  2.100 / 61.  2.100
      libavfilter    10.  2.101 / 10.  2.101
      libswscale      8.  2.100 /  8.  2.100
      libswresample  5.  2.100 /  5.  2.100
      libpostproc    58.  2.100 / 58.  2.100
    [matroska,webm @ 000001e2353d3880] Could not find codec parameters for stream 7 (Attachment: none): unknown codec
    Consider increasing the value for the 'analyzeduration' (0) and 'probesize' (5000000) options
    [matroska,webm @ 000001e2353d3880] Could not find codec parameters for stream 8 (Attachment: none): unknown codec
    Consider increasing the value for the 'analyzeduration' (0) and 'probesize' (5000000) options
    [matroska,webm @ 000001e2353d3880] Could not find codec parameters for stream 9 (Attachment: none): unknown codec
    Consider increasing the value for the 'analyzeduration' (0) and 'probesize' (5000000) options
    [matroska,webm @ 000001e2353d3880] Could not find codec parameters for stream 10 (Attachment: none): unknown codec
    Consider increasing the value for the 'analyzeduration' (0) and 'probesize' (5000000) options
    [matroska,webm @ 000001e2353d3880] Could not find codec parameters for stream 11 (Attachment: none): unknown codec
    Consider increasing the value for the 'analyzeduration' (0) and 'probesize' (5000000) options
    [matroska,webm @ 000001e2353d3880] Could not find codec parameters for stream 12 (Attachment: none): unknown codec
    Consider increasing the value for the 'analyzeduration' (0) and 'probesize' (5000000) options
    Input #0, matroska,webm, from 'D:\Jellyfin Library\Series\Cowboy Bebop\Season 1\Cowboy Bebop - 01 [Asteroid Blues].mkv':
      Metadata:
        creation_time  : 2022-05-05T08:27:06.000000Z
        ENCODER        : Lavf59.4.100
      Duration: 00:24:43.18, start: -0.007000, bitrate: 2730 kb/s
      Chapters:
        Chapter #0:0: start 0.010000, end 48.921000
          Metadata:
            title          : Prologue
        Chapter #0:1: start 48.921000, end 139.188000
          Metadata:
            title          : Opening Credits
        Chapter #0:2: start 139.188000, end 744.650000
          Metadata:
            title          : Part 1
        Chapter #0:3: start 744.650000, end 1356.738000
          Metadata:
            title          : Part 2
        Chapter #0:4: start 1356.738000, end 1451.905000
          Metadata:
            title          : Ending Credits
        Chapter #0:5: start 1451.905000, end 1483.190000
          Metadata:
            title          : Next Episode Preview
      Stream #0:0(jpn): Video: hevc (Main 10), yuv420p10le(tv), 1448x1080, SAR 1:1 DAR 181:135, 23.81 fps, 23.81 tbr, 1k tbn (default)
          Metadata:
            title          : [Judas] x265 10b
            BPS            : 2507457
            DURATION        : 00:24:43.140000000
            NUMBER_OF_FRAMES: 35569
            NUMBER_OF_BYTES : 464863900
            _STATISTICS_WRITING_APP: mkvmerge v67.0.0 ('Under Stars') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2022-05-05 08:27:06
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:1(jpn): Audio: opus, 48000 Hz, stereo, fltp
          Metadata:
            title          : [Judas] JAP Stereo (Opus 112Kbps)
            ENCODER        : Lavc59.3.101 libopus
            BPS            : 101618
            DURATION        : 00:24:43.179000000
            NUMBER_OF_FRAMES: 74159
            NUMBER_OF_BYTES : 18839793
            _STATISTICS_WRITING_APP: mkvmerge v67.0.0 ('Under Stars') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2022-05-05 08:27:06
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:2(eng): Audio: opus, 48000 Hz, stereo, fltp
          Metadata:
            title          : [Judas] ENG Stereo (Opus 112Kbps)
            ENCODER        : Lavc59.3.101 libopus
            BPS            : 112208
            DURATION        : 00:24:43.179000000
            NUMBER_OF_FRAMES: 74159
            NUMBER_OF_BYTES : 20803214
            _STATISTICS_WRITING_APP: mkvmerge v67.0.0 ('Under Stars') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2022-05-05 08:27:06
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:3(eng): Subtitle: ass (ssa)
          Metadata:
            title          : English [Full] (CBM/JySzE)
            BPS            : 84
            DURATION        : 00:23:45.640000000
            NUMBER_OF_FRAMES: 258
            NUMBER_OF_BYTES : 14994
            _STATISTICS_WRITING_APP: mkvmerge v67.0.0 ('Under Stars') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2022-05-05 08:27:06
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:4(jpn): Subtitle: ass (ssa)
          Metadata:
            title          : English [Signs/Songs] (CBM/JySzE)
            BPS            : 19
            DURATION        : 00:23:45.610000000
            NUMBER_OF_FRAMES: 45
            NUMBER_OF_BYTES : 3532
            _STATISTICS_WRITING_APP: mkvmerge v67.0.0 ('Under Stars') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2022-05-05 08:27:06
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:5(ita): Subtitle: ass (ssa)
          Metadata:
            title          : Italian
            BPS            : 70
            DURATION        : 00:22:23.170000000
            NUMBER_OF_FRAMES: 188
            NUMBER_OF_BYTES : 11854
            _STATISTICS_WRITING_APP: mkvmerge v67.0.0 ('Under Stars') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2022-05-05 08:27:06
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:6(eng): Subtitle: ass (ssa)
          Metadata:
            title          : English [Dubtitles] (Kaveman/JySzE)
            BPS            : 90
            DURATION        : 00:23:45.610000000
            NUMBER_OF_FRAMES: 259
            NUMBER_OF_BYTES : 16050
            _STATISTICS_WRITING_APP: mkvmerge v67.0.0 ('Under Stars') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2022-05-05 08:27:06
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:7: Attachment: none
          Metadata:
            filename        : Linotype Finnegan W01 Medium.ttf
            mimetype        : font/ttf
      Stream #0:8: Attachment: none
          Metadata:
            filename        : ButcherTheBaker-R8RA.ttf
            mimetype        : font/ttf
      Stream #0:9: Attachment: none
          Metadata:
            filename        : Cheltenham Condensed Bold.ttf
            mimetype        : font/ttf
      Stream #0:10: Attachment: none
          Metadata:
            filename        : Franklin-Gothic-Medium-Cond.ttf
            mimetype        : font/ttf
      Stream #0:11: Attachment: none
          Metadata:
            filename        : IWAGYOPRO-BD-KAMI-7D0A7.TTF
            mimetype        : font/ttf
      Stream #0:12: Attachment: none
          Metadata:
            filename        : AGaramondPro-Bold.otf
            mimetype        : font/otf
    Stream mapping:
      Stream #0:0 -> #0:0 (copy)
      Stream #0:1 -> #0:1 (copy)
      Stream #0:2 -> #0:2 (copy)
      Stream #0:3 -> #0:3 (copy)
      Stream #0:4 -> #0:4 (copy)
      Stream #0:5 -> #0:5 (copy)
      Stream #0:6 -> #0:6 (copy)
      Stream #0:7 -> #0:7 (copy)
      Stream #0:8 -> #0:8 (copy)
      Stream #0:9 -> #0:9 (copy)
      Stream #0:10 -> #0:10 (copy)
      Stream #0:11 -> #0:11 (copy)
      Stream #0:12 -> #0:12 (copy)
    [mp4 @ 000001e235dd5800] track 1: codec frame size is not set
    [mp4 @ 000001e235dd5800] track 2: codec frame size is not set
    [mp4 @ 000001e235dd5800] Could not find tag for codec ass in stream #3, codec not currently supported in container
    [out#0/mp4 @ 000001e2354605c0] Could not write header (incorrect codec parameters ?): Invalid argument
    TheDreadPirate
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    #6
    2024-05-10, 06:29 PM
    Ah. Just remembered. MP4 does not support embedded ASS subtitles.

    I'm surprised your TV isn't transcoding because of the subtitles. I'm assuming you are using the subtitles.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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    skedaddle
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    #7
    2024-05-11, 07:43 AM
    (2024-05-10, 06:29 PM)TheDreadPirate Wrote: Ah.  Just remembered.  MP4 does not support embedded ASS subtitles.

    I'm surprised your TV isn't transcoding because of the subtitles.  I'm assuming you are using the subtitles.

    Yeah I am using the subs. I think my only fix would probably be redownloading all the anime I downloaded with the Opus audio. Because I just can't seem to fix it...
    TheDreadPirate
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    #8
    2024-05-11, 04:08 PM
    You could use ffmpeg to convert the just audio to AAC

    Code:
    ffmpeg -i /path/to/your/video.mkv -map 0 -c:v copy -c:a libfdk_aac -c:s copy newvideo.mkv
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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