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    Jellyfin Forum Support Troubleshooting Problem with Jellyfin

     
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    Problem with Jellyfin

    TV App crashes
    puffyx
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    Junior Member

    Posts: 13
    Threads: 6
    Joined: 2024 Jan
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    #1
    2024-05-10, 05:24 AM
    Hello, since 2 days i hve a problem with jellyfin on two of my Tv`s.

    When i start a Movie/TV Show all runs well, but when the Movie/TV Show ends and i stop it, then the screen goes black. In the right corner is the time and the profile picture. I can go back in the main menu, and can navigate as usual, but when i want to start another movie (or the same) and click on it, the next screeen is the wallpaper of the movie but with nothing else. No pictures from actors, no play button nothing, just the wallpaper of the movie/TV Show. After a few seconds the app crashes, with a report to send to jellyfin. The same when i stop a movie, after a few minutes, and wanted to start again.

    Jellyfin runs on Synology with docker.

    Maybe i have to update? Like i said, 2 days ago i had no such problems. On the desktop version on my pc all runs well.

    Anyone with the same problem/solution?

    Thanks for help...  Smiling-face
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2024-05-10, 01:06 PM
    Which TV app are we talking about? Android TV? Roku? Apple TV? What model device and what version of whatever OS is it running?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    puffyx
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    Junior Member

    Posts: 13
    Threads: 6
    Joined: 2024 Jan
    Reputation: 0
    #3
    2024-05-12, 08:18 AM
    Sorry, its Android TV on both Tvs (Sony Bravia, Panasonic). Jellyfin version is 0.16.10
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2024-05-12, 04:57 PM
    The crash log that Android TV sent to the server, can you save that off and open a git hub issue?

    https://github.com/jellyfin/jellyfin-androidtv/issues
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    puffyx
    Offline

    Junior Member

    Posts: 13
    Threads: 6
    Joined: 2024 Jan
    Reputation: 0
    #5
    2024-05-13, 05:53 AM (This post was last modified: 2024-05-21, 07:55 AM by puffyx. Edited 1 time in total.)
    Hmm, i will try today.

    Thanks for help.

    UPDATE:

    I updated my server and now it runs like before.

    Thanks anyway.  Ok-hand
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