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    Jellyfin Forum Support Troubleshooting Problem with server access on the android app

     
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    Problem with server access on the android app

    Marc_Proux
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    Posts: 2
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    Joined: 2024 May
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    Country:France
    #1
    2024-05-16, 09:07 AM
    Hello,
    I am having a problem with the Jellyfin mobile app. After successfully logging into the server and authenticating, I have full access to the entire app. However, when I close it and decide to access it again, I am unable to reconnect to the server. The only workaround I have found is to delete all the app data on my phone and reconnect.
    Here is the screen that appears when I try to reaccess the app:

       

    Looking at the server logs, I have this message when I close the app after successfully connecting:
    Code:
    [10:37:20] [WRN] [39] Emby.Server.Implementations.HttpServer.WebSocketConnection: WS 10.0.0.2 error receiving data: The remote party closed the WebSocket connection without completing the close handshake.
    [10:37:20] [INF] [39] Emby.Server.Implementations.HttpServer.WebSocketManager: WS 10.0.0.2 closed
    [10:37:35] [INF] [45] Emby.Server.Implementations.HttpServer.WebSocketManager: WS 10.0.0.2 request
    [10:37:41] [INF] [44] Emby.Server.Implementations.HttpServer.WebSocketManager: WS 10.0.0.2 closed
    [10:37:42] [INF] [39] Emby.Server.Implementations.HttpServer.WebSocketManager: WS 10.0.0.2 request
    [10:38:02] [INF] [34] Emby.Server.Implementations.HttpServer.WebSocketManager: WS 10.0.0.2 closed
    [10:38:08] [INF] [43] Emby.Server.Implementations.HttpServer.WebSocketManager: WS 10.0.0.2 request
    [10:38:15] [INF] [39] Emby.Server.Implementations.HttpServer.WebSocketManager: WS 10.0.0.2 closed
    [10:38:55] [INF] [34] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
    [10:42:19] [INF] [35] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
    [10:45:07] [INF] [14] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.

    Since the problem occurs all the time, I can hardly use the mobile app.
    Config:
    Android app: 2.6.1
    Server: 10.9.1 on Docker

    Thanks in advance for your help.
    01
    Efficient_Good_5784
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    #2
    2024-05-16, 11:39 AM
    There's an open issue for this on github: https://github.com/jellyfin/jellyfin-and...ssues/1382
    TheDreadPirate
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    #3
    2024-05-16, 01:00 PM
    Are you using Nginx as a reverse proxy?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Marc_Proux
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    Posts: 2
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    Country:France
    #4
    2024-05-16, 08:01 PM
    (2024-05-16, 01:00 PM)TheDreadPirate Wrote: Are you using Nginx as a reverse proxy?

    No but I use Traefik
    Eric Huecker
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    #5
    2024-06-03, 04:02 AM
    (2024-05-16, 01:00 PM)TheDreadPirate Wrote: Are you using Nginx as a reverse proxy?

    I'm using nginx, but this error also occurs when trying to connect via local ip.
    TheDreadPirate
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    #6
    2024-06-03, 04:21 PM
    This was related to a server side bug. I believe .2 or .3 included a fix for this. If you are still on .0 or .1, upgrade.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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