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    Jellyfin Forum Support Troubleshooting 10.8.12 crashes at startup

     
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    10.8.12 crashes at startup

    emanuele
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    Junior Member

    Posts: 1
    Threads: 1
    Joined: 2023 Nov
    Reputation: 0
    #1
    2023-11-16, 04:27 PM
    Hi, 

    I just updated my Jellyfin server from version 10.8.4 to the latest 10.8.12, but now when it starts I get this error and the app crashes

       

    Quote:Firma problema:
      Nome evento problema: CLR20r3
      Firma problema 01: Jellyfin.Windows.Tray.exe
      Firma problema 02: 1.2.0.0
      Firma problema 03: a96904c6
      Firma problema 04: System
      Firma problema 05: 4.8.4545.0
      Firma problema 06: 62bd3c75
      Firma problema 07: 2ffa
      Firma problema 08: 29b
      Firma problema 09: System.ComponentModel.Win32
      Versione SO: 6.3.9600.2.0.0.256.48
      ID impostazioni locali: 1040
      Informazioni aggiuntive 1: 9349
      Ulteriori informazioni 2: 93495de2488e11522f6f31617677497e
      Ulteriori informazioni 3: 5806
      Ulteriori informazioni 4: 5806b2526d38ba166048a4e3789067bb

    Leggere l'informativa sulla privacy online:
      http://go.microsoft.com/fwlink/?linkid=280262

    Se l'informativa sulla privacy online non è disponibile, leggere quella offline:
      C:\Windows\system32\it-IT\erofflps.txt

    I reinstalled the old version and it works normally. How can I fix this problem and update to the latest version?

    Thanks in advance
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2023-11-16, 05:06 PM
    C:\ProgramData\Jellyfin\Server\log

    Can you check if Jellyfin wrote any logs there? I'm assuming it didn't if the tray app failed. What version of Windows are you running?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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    tmsrxzar
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    Senior Member

    Posts: 755
    Threads: 6
    Joined: 2023 Nov
    Reputation: 20
    #3
    2023-11-17, 12:12 AM
    (2023-11-16, 05:06 PM)TheDreadPirate Wrote:  What version of Windows are you running?
    (2023-11-16, 04:27 PM)emanuele Wrote:   Versione SO: 6.3.9600.2.0.0.256.48

    6.3.9600.2.0.0.256.48 = Windows 8.1 Pro
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