Roku 2.0.0

[Alliyance]

Big issue concerning Forced subtitles. Since the new update, it doesn't automatically turn on. You need to manually turn it on which is no fun. 

Hope there's a fix soon

[toazt_]

I'm having the same problem, but mine won't display subtitles at all. I have to turn them on manually, but subtitles still do not display.

Fingers crossed for a fix!

[1hitsong]

I'm having the same problem, but mine won't display subtitles at all. I have to turn them on manually, but subtitles still do not display.

In your Roku settings, do you have the custom subtitles enabled? If so, disable it and see if subtitles work for you then.

If still no, is the video an MKV file by chance?

[Alliyance]

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I'm having the same problem, but mine won't display subtitles at all. I have to turn them on manually, but subtitles still do not display.

Fingers crossed for a fix!

Definitely a fix is needed and I hope it won’t take weeks or months. 

I saw someone else who had issues with certain subtitles format. SRT works.

[toazt_]

I'm having the same problem, but mine won't display subtitles at all. I have to turn them on manually, but subtitles still do not display.

In your Roku settings, do you have the custom subtitles enabled? If so, disable it and see if subtitles work for you then.

If still no, is the video an MKV file by chance?

Didn't work either way on custom subtitles, and this is happening on multiple video formats unfortunately, MKV included

[1hitsong]

Thanks for the update. We'll look into it. I found one of my videos that has this same issue, so I'm able to recreate and debug now.

FYI for anyone experiencing this issue: We can't update the app till January 2nd due to the Roku holiday blackout. If we're able to fix it before then and push an update release on the 2nd, the app would hit Roku devices a few days later.

If you can't wait for us to fix it, unfortunately, the only workaround is to sideload v1.6.6.

You can find the app here: https://github.com/jellyfin/jellyfin-rok...tag/v1.6.6

You can find sideloading instructions here: https://github.com/jellyfin/jellyfin-rok...ssions/897

[1hitsong]

A workaround for SRT subtitles has been found and posted to Github: https://github.com/jellyfin/jellyfin-rok...1854142018

"I've found that if you turn captions to "Always On" in the settings of your Roku before launching the app (Settings>Accessibility>Captions Mode>Always On), the SRT subtitles will indeed play. But you cannot select them from within the app, and if you go into the captions menu while the SRTs are playing, "None" will be highlighted and backing out will disable the titles."

[toazt_]

A workaround for SRT subtitles has been found and posted to Github: https://github.com/jellyfin/jellyfin-rok...1854142018

"I've found that if you turn captions to "Always On" in the settings of your Roku before launching the app (Settings>Accessibility>Captions Mode>Always On), the SRT subtitles will indeed play. But you cannot select them from within the app, and if you go into the captions menu while the SRTs are playing, "None" will be highlighted and backing out will disable the titles."

I was able to get subtitles working this way, but ironically, not for the mkv files.

[Alliyance]

Srt subtiles goes away after a few minute into a movie. Very strange.

[1hitsong]

Can y'all find or create video samples that have your issues so I can use them to debug?

Do any videos found in the MPlayer samples collection match what you're experiencing?

I need to experience the same issue you have so I can fix it.