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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Server stops working when playing video

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    Server stops working when playing video

    This won't happen when playing audio
    neogeo
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    #1
    2024-08-23, 02:44 PM
    Hi everyone. I have been using Jellyfin for months now as my music player and it's been working like a charm, but I am having some issues (quite often) when playing video. Let me explain:

    - Installed on a Raspberry Pi using Docker container.
    - Media is located in a different SSD drive than the container drive.
    - The whole server stops working when playing video or even when looking for content metadata.
    - It seems to happen randomly, but more often when I click on the time bar of the media (skip from min 1 to min 10, to min 24, etc.).
    - I can't access any other container running on the server, not even SSH it. I have to hard reset everything.
    - Pings do work.
    - The errors seen at the log don't cause the server to stop working. When it stops working, it just stops, no error shown.

    Here is today's whole log, when the server stopped working at least four times. There was a problem between 16:18 and 16:19 and, as you can see, there is nothing shown there https://pastebin.com/LjwmKe8E

    Thank you guys.
    TheDreadPirate
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    #2
    2024-08-23, 02:54 PM (This post was last modified: 2024-08-23, 02:54 PM by TheDreadPirate.)
    Looks like the log was removed from pastebin?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    neogeo
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    #3
    2024-08-23, 03:01 PM
    Here it is https://pastebin.com/UBFuN2ra
    TheDreadPirate
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    #4
    2024-08-23, 03:11 PM
    Can you zip the log and attach it to a forum post? When I try to wget the log I get a 403, which usually means it's pending moderation due to some keyword hits on their filter.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    neogeo
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    Posts: 12
    Threads: 1
    Joined: 2024 Aug
    Reputation: 0
    #5
    2024-08-23, 03:26 PM
    Okay, let's try this https://drive.proton.me/urls/4VPWTNHX8R#mF05DPaLhLQR

    It's a txt file.
    TheDreadPirate
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    Posts: 15,374
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    Joined: 2023 Jun
    Reputation: 460
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    #6
    2024-08-23, 03:33 PM (This post was last modified: 2024-08-23, 03:33 PM by TheDreadPirate.)
    Did you run out of disk space?

    Also, it looks like you enabled saving of images to your media directories, but Jellyfin doesn't have write permissions.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    neogeo
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    Junior Member

    Posts: 12
    Threads: 1
    Joined: 2024 Aug
    Reputation: 0
    #7
    2024-08-23, 03:35 PM
    No, I'm only using 77% on the containers drive and 35% on the media drive.
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #8
    2024-08-23, 03:58 PM
    Let's look at the docker daemon logs since the jellyfin logs don't really indicate anything wrong.

    Run this command and share the output via pastebin or proton.

    Code:
    sudo journalctl -u docker -n 200 --no-pager
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    neogeo
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    Junior Member

    Posts: 12
    Threads: 1
    Joined: 2024 Aug
    Reputation: 0
    #9
    2024-08-23, 04:06 PM
    Here it is https://drive.proton.me/urls/0BJQ9Y4W2G#zyrCMqnKYwnY
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #10
    2024-08-23, 04:24 PM
    At the timestamps that Jellyfin restarts, I see these messages in the docker daemon logs.

    Code:
    -- Boot f49b69db2da94fc9b53970a1dc933fcd --

    Which means your whole system is rebooting.

    What model RPi do you have and is it running out of memory?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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