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    Jellyfin Forum Support Troubleshooting SOLVED: 10.9.8 Mac Playback Fatal Error

     
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    SOLVED: 10.9.8 Mac Playback Fatal Error

    jcb_iv
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    #1
    2024-07-23, 09:01 PM
    Was redoing my desk, so ended up turning off my Mac for a little bit.  When I turned it back on, I can no longer play anything in JF.  Restarted, updated to 10.9.8, still fatal error.  
    Pastebin log link: https://pastebin.com/8cyrfgdf
    Go to solution
    TheDreadPirate
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    #2
    2024-07-23, 09:32 PM
    This doesn't look like the entire log. Can you share the full log? And when you say "Fatal error", are you seeing that when you try to play anything? Meaning that you can access the UI, you're just not able to play anything?

    From what I can see, ffmpeg is failing and you've selected VideoToolbox for the hardware acceleration.

    What model Mac is this running on? I believe you should be using Vulkan hardware acceleration for M equipped Macs.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    jcb_iv
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    #3
    2024-07-24, 01:08 PM
    (2024-07-23, 09:32 PM)TheDreadPirate Wrote: This doesn't look like the entire log.  Can you share the full log?  And when you say "Fatal error", are you seeing that when you try to play anything?  Meaning that you can access the UI, you're just not able to play anything?

    From what I can see, ffmpeg is failing and you've selected VideoToolbox for the hardware acceleration.

    What model Mac is this running on?  I believe you should be using Vulkan hardware acceleration for M equipped Macs.

    Thanks for quick response, life got in the way of coming back to this quickly.  Whole log is here.

    This is running on an M2 Mac Mini, but don't have the option for that.  Worked fine Monday, but I updated to 10.9.8 thinking that was the issue.  Maybe I have the wrong version of JF installed?
    TheDreadPirate
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    #4
    2024-07-24, 03:16 PM
    Looks like one of your drives unmounted.

    Code:
    [2024-07-24 08:53:20.011 -04:00] [ERR] [16] Emby.Server.Implementations.IO.ManagedFileSystem: Failed to enumerate path "/Volumes/data/media/movies"
    System.IO.DirectoryNotFoundException: Could not find a part of the path '/Volumes/data/media/movies'.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    jcb_iv
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    #5
    2024-07-24, 04:02 PM
    Solved it! Thank you!
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