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    Jellyfin Forum Support Troubleshooting Error when trying to play movie

     
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    Error when trying to play movie

    FatMax1492
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    Posts: 47
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    #1
    2024-08-10, 06:12 PM (This post was last modified: 2024-08-10, 06:16 PM by FatMax1492.)
    I got an error when trying to play a movie with subtitles. It worked fine without. 
    Steps to reproduce: play MKV HEVC movie with DVDSUB subtitles. 
    https://imgur.com/a/O2XoeC2

    Actually I realised the logs didn't upload, sorry for that.

    https://pastebin.com/hUTmRvLF
    TheDreadPirate
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    Posts: 15,374
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    Country:United States
    #2
    2024-08-10, 07:20 PM
    Are you using the web player or integrated player?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    FatMax1492
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    Posts: 47
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    Joined: 2024 Aug
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    #3
    2024-08-10, 10:17 PM
    Inegrated player!
    TheDreadPirate
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    Country:United States
    #4
    2024-08-11, 12:22 AM
    Can you provide the full media info for this file?  It looks like the audio engine is having issues.

    Open the listing for the movie or episode in a browser and click on "..." context menu and click media info.  Using the copy button at the top and paste it here in a code block.

       
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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