SOLVED: Cannot view dashboard after update

[johnson]

I'm using an alternate theme. It's not custom CSS, just one of the pre-built options in Jellyfin. After updating, some of the admin panel (including the dashboard) is unviewable. I've included a video showing the issue. I did not have any problems prior to updating.

Video: https://imgur.com/a/3Yw7bid

OS: Ubuntu 24.04 LTS x86_64
Kernel: 6.8.0-31-generic
CPU: 13th Gen Intel i7-13700KF (24) 
GPU: NVIDIA GeForce RTX 4070
Jellyfin Server: v. 10.9.1
Jellyfin Client: Firefox 126.0

[TheDreadPirate]

10.9 is a huge change with significant UI changes. Make sure your theme was updated for 10.9 otherwise remove it until it is.

[johnson]

Happy to revert to the base UI. How can I make this change without the admin pages working? I tried to uninstall/install the whole server, but my personalized settings persisted.

Edit: I'm on a bare metal installation. Not using docker.

[TheDreadPirate]

What are the contents of /etc/jellyfin/branding.xml?

I don't have a theme or custom CSS and mine is mostly empty.

Code:

<?xml version="1.0" encoding="utf-8"?>
<BrandingOptions xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <LoginDisclaimer />
  <CustomCss />
  <SplashscreenEnabled>false</SplashscreenEnabled>
</BrandingOptions>

[johnson]

Thank you this worked.

For anyone stumbling upon this later, you need to edit your branding.xml file (requires sudo privs) to look like the one above and then restarting your entire machine (not just restarting the server). After the full restart, the base UI is restored.