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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting SOLVED: Client wont navigate

     
    • 0 Vote(s) - 0 Average

    SOLVED: Client wont navigate

    Cant open TV/Movies/Collections
    Staticvi
    Offline

    Junior Member

    Posts: 4
    Threads: 2
    Joined: 2024 Jul
    Reputation: 0
    #1
    2024-07-14, 04:54 PM (This post was last modified: 2024-07-14, 05:56 PM by Staticvi. Edited 1 time in total.)
    Client windows desktop 1.11.1 (x86) installed on my PC
    The server is on Ubuntu running 10.9.7 in a docker

    I can log onto the server fine and my desktop client will show everything but nothing happens when clicking on anything on the home screen. Unless I click play on a recent movie or show it will play the sound but the video will not change I can go to the windows bar and pause the video but not on the jellyfin client is that an options. I can click the 3 lines and it will show me I can go to admin dashboard but when I click on that it disappears and will not go to the dashboard. 

    log files from the docker 
    Code:
         
    2024-07-14T16:17:31.785163156Z [16:17:31] [INF] [42] Emby.Server.Implementations.ApplicationHost: Disposing PluginManager
    2024-07-14T16:17:35.713645831Z [migrations] started
    2024-07-14T16:17:35.713715268Z [migrations] no migrations found
    2024-07-14T16:17:35.732928374Z usermod: no changes
    2024-07-14T16:17:35.734457815Z ───────────────────────────────────────
    2024-07-14T16:17:35.734494522Z
    2024-07-14T16:17:35.734504846Z      ██╗    ███████╗██╗ ██████╗
    2024-07-14T16:17:35.734514765Z      ██║    ██╔════╝██║██╔═══██╗
    2024-07-14T16:17:35.734545750Z      ██║    ███████╗██║██║  ██║
    2024-07-14T16:17:35.734555838Z      ██║    ╚════██║██║██║  ██║
    2024-07-14T16:17:35.734564735Z      ███████╗███████║██║╚██████╔╝
    2024-07-14T16:17:35.734579594Z      ╚══════╝╚══════╝╚═╝ ╚═════╝
    2024-07-14T16:17:35.734588792Z
    2024-07-14T16:17:35.734597717Z    Brought to you by linuxserver.io
    2024-07-14T16:17:35.734606386Z ───────────────────────────────────────
    2024-07-14T16:17:35.734820817Z
    2024-07-14T16:17:35.734863907Z To support the app dev(s) visit:
    2024-07-14T16:17:35.735739745Z Jellyfin: https://opencollective.com/jellyfin
    2024-07-14T16:17:35.735945402Z
    2024-07-14T16:17:35.735968743Z To support LSIO projects visit:
    2024-07-14T16:17:35.736000984Z https://www.linuxserver.io/donate/
    2024-07-14T16:17:35.736011928Z
    2024-07-14T16:17:35.736020816Z ───────────────────────────────────────
    2024-07-14T16:17:35.736030145Z GID/UID
    2024-07-14T16:17:35.736039447Z ───────────────────────────────────────
    2024-07-14T16:17:35.739153886Z
    2024-07-14T16:17:35.739197160Z User UID:    1000
    2024-07-14T16:17:35.739209495Z User GID:    1000
    2024-07-14T16:17:35.739219306Z ───────────────────────────────────────
    2024-07-14T16:17:35.739254713Z
    2024-07-14T16:17:35.787227025Z [custom-init] No custom files found, skipping...
    2024-07-14T16:17:36.626471489Z [16:17:36] [INF] [1] Main: Jellyfin version: 10.9.7
    2024-07-14T16:17:36.636140024Z [16:17:36] [INF] [1] Main: Environment Variables: ["[JELLYFIN_CONFIG_DIR, /config]", "[JELLYFIN_CACHE_DIR, /config/cache]", "[JELLYFIN_WEB_DIR, /usr/share/jellyfin/web]", "[JELLYFIN_DATA_DIR, /config/data]", "[JELLYFIN_LOG_DIR, /config/log]"]
    2024-07-14T16:17:36.636354967Z [16:17:36] [INF] [1] Main: Arguments: ["/usr/lib/jellyfin/bin/jellyfin.dll", "--ffmpeg=/usr/lib/jellyfin-ffmpeg/ffmpeg"]
    2024-07-14T16:17:36.636704595Z [16:17:36] [INF] [1] Main: Operating system: Ubuntu 22.04.4 LTS
    2024-07-14T16:17:36.637739672Z [16:17:36] [INF] [1] Main: Architecture: X64
    2024-07-14T16:17:36.637830425Z [16:17:36] [INF] [1] Main: 64-Bit Process: True
    2024-07-14T16:17:36.637912566Z [16:17:36] [INF] [1] Main: User Interactive: True
    2024-07-14T16:17:36.637982428Z [16:17:36] [INF] [1] Main: Processor count: 4
    2024-07-14T16:17:36.638076933Z [16:17:36] [INF] [1] Main: Program data path: /config/data
    2024-07-14T16:17:36.638133392Z [16:17:36] [INF] [1] Main: Log directory path: /config/log
    2024-07-14T16:17:36.638185906Z [16:17:36] [INF] [1] Main: Config directory path: /config
    2024-07-14T16:17:36.638346689Z [16:17:36] [INF] [1] Main: Cache path: /config/cache
    2024-07-14T16:17:36.638597932Z [16:17:36] [INF] [1] Main: Web resources path: /usr/share/jellyfin/web
    2024-07-14T16:17:36.638716077Z [16:17:36] [INF] [1] Main: Application directory: /usr/lib/jellyfin/bin/
    2024-07-14T16:17:36.847845242Z [16:17:36] [INF] [1] Emby.Server.Implementations.AppBase.BaseConfigurationManager: Setting cache path: /config/cache
    2024-07-14T16:17:37.384903302Z [16:17:37] [INF] [1] Emby.Server.Implementations.ApplicationHost: Loading assemblies
    2024-07-14T16:17:37.411607410Z [16:17:37] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded assembly Jellyfin.Plugin.Fanart, Version=11.0.0.0, Culture=neutral, PublicKeyToken=null from /config/data/plugins/Fanart_11.0.0.0/Jellyfin.Plugin.Fanart.dll
    2024-07-14T16:17:37.414852037Z [16:17:37] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded assembly InfuseSync, Version=1.5.0.0, Culture=neutral, PublicKeyToken=null from /config/data/plugins/InfuseSync_1.5.0.0/InfuseSync.dll
    2024-07-14T16:17:37.415616852Z [16:17:37] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded assembly Jellyfin.Plugin.SkinManager, Version=1.5.0.0, Culture=neutral, PublicKeyToken=null from /config/data/plugins/Skin Manager_2.0.1/Jellyfin.Plugin.SkinManager.dll
    2024-07-14T16:17:37.421523602Z [16:17:37] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded assembly Jellyfin.Plugin.Tvdb, Version=13.0.0.0, Culture=neutral, PublicKeyToken=null from /config/data/plugins/TheTVDB_13.0.0.0/Jellyfin.Plugin.Tvdb.dll
    2024-07-14T16:17:37.433487522Z [16:17:37] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded assembly Tvdb.Sdk, Version=4.7.9.1, Culture=neutral, PublicKeyToken=null from /config/data/plugins/TheTVDB_13.0.0.0/Tvdb.Sdk.dll
    2024-07-14T16:17:37.435195903Z [16:17:37] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded assembly Jellyfin.Plugin.TMDbBoxSets, Version=11.0.0.0, Culture=neutral, PublicKeyToken=null from /config/data/plugins/TMDb Box Sets_11.0.0.0/Jellyfin.Plugin.TMDbBoxSets.dll
    2024-07-14T16:17:37.525020518Z [16:17:37] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Defined LAN subnets: ["127.0.0.1/8", "10.0.0.0/8", "172.16.0.0/12", "192.168.0.0/16"]
    2024-07-14T16:17:37.525178629Z [16:17:37] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Defined LAN exclusions: []
    2024-07-14T16:17:37.525879220Z [16:17:37] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Used LAN subnets: ["127.0.0.1/8", "10.0.0.0/8", "172.16.0.0/12", "192.168.0.0/16"]
    2024-07-14T16:17:37.527401183Z [16:17:37] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Filtered interface addresses: ["127.0.0.1", "192.168.192.2"]
    2024-07-14T16:17:37.528360675Z [16:17:37] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Bind Addresses ["0.0.0.0"]
    2024-07-14T16:17:37.528515968Z [16:17:37] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Remote IP filter is Allowlist
    2024-07-14T16:17:37.528598340Z [16:17:37] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Filtered subnets: []
    2024-07-14T16:17:40.979855513Z [16:17:40] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: Fanart 11.0.0.0
    2024-07-14T16:17:40.981544972Z [16:17:40] [INF] [1] InfuseSync.Plugin: InfuseSync is starting.
    2024-07-14T16:17:40.997131267Z [16:17:40] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: InfuseSync 1.5.0.0
    2024-07-14T16:17:40.998498442Z [16:17:40] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: Skin Manager 2.0.1
    2024-07-14T16:17:40.999660588Z [16:17:40] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: TheTVDB 13.0.0.0
    2024-07-14T16:17:41.002933879Z [16:17:41] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: TMDb Box Sets 11.0.0.0
    2024-07-14T16:17:41.003618208Z [16:17:41] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: TMDb 10.9.7.0
    2024-07-14T16:17:41.004170898Z [16:17:41] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: Studio Images 10.9.7.0
    2024-07-14T16:17:41.004565948Z [16:17:41] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: OMDb 10.9.7.0
    2024-07-14T16:17:41.032887288Z [16:17:41] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: MusicBrainz 10.9.7.0
    2024-07-14T16:17:41.033369543Z [16:17:41] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: AudioDB 10.9.7.0
    2024-07-14T16:17:41.142147989Z [16:17:41] [WRN] [1] Microsoft.AspNetCore.DataProtection.Repositories.EphemeralXmlRepository: Using an in-memory repository. Keys will not be persisted to storage.
    2024-07-14T16:17:41.142503962Z [16:17:41] [WRN] [1] Microsoft.AspNetCore.DataProtection.KeyManagement.XmlKeyManager: Neither user profile nor HKLM registry available. Using an ephemeral key repository. Protected data will be unavailable when application exits.
    2024-07-14T16:17:41.158991236Z [16:17:41] [INF] [1] Main: Kestrel is listening on 0.0.0.0
    2024-07-14T16:17:41.182510517Z [16:17:41] [WRN] [1] Microsoft.AspNetCore.DataProtection.KeyManagement.XmlKeyManager: No XML encryptor configured. Key {503820ef-25af-4e6b-909d-c3940775b8ab} may be persisted to storage in unencrypted form.
    2024-07-14T16:17:42.167969269Z [16:17:42] [WRN] [1] Microsoft.AspNetCore.StaticFiles.StaticFileMiddleware: The WebRootPath was not found: /run/s6-rc:s6-rc-init:OFcBMH/servicedirs/svc-jellyfin/wwwroot. Static files may be unavailable.
    2024-07-14T16:17:42.224667705Z [16:17:42] [INF] [1] Emby.Server.Implementations.ApplicationHost: Running startup tasks
    2024-07-14T16:17:42.224730470Z [16:17:42] [INF] [1] InfuseSync.ScheduledTasks.HousekeepingTask: Infuse housekeeping task scheduled.
    2024-07-14T16:17:42.225250421Z [16:17:42] [INF] [10] Emby.Server.Implementations.IO.LibraryMonitor: Watching directory /config/data/data/collections
    2024-07-14T16:17:42.280973390Z [16:17:42] [INF] [8] Emby.Server.Implementations.IO.LibraryMonitor: Watching directory /data/movies
    2024-07-14T16:17:42.281360113Z [16:17:42] [INF] [1] Emby.Server.Implementations.ScheduledTasks.TaskManager: Daily trigger for Remove Old Cached Data set to fire at 2024-07-15 00:01:00.000 +00:00, which is 07:43:17.7224954 from now.
    2024-07-14T16:17:42.288345925Z [16:17:42] [INF] [11] Emby.Server.Implementations.IO.LibraryMonitor: Watching directory /data/tv
    2024-07-14T16:17:42.295125978Z [16:17:42] [INF] [1] Emby.Server.Implementations.ScheduledTasks.TaskManager: Daily trigger for Generate Trickplay Images set to fire at 2024-07-15 03:00:00.000 +00:00, which is 10:42:17.7051105 from now.
    2024-07-14T16:17:42.297347083Z [16:17:42] [INF] [1] Emby.Server.Implementations.ScheduledTasks.TaskManager: Daily trigger for Extract Chapter Images set to fire at 2024-07-15 02:00:00.000 +00:00, which is 09:42:17.7028903 from now.
    2024-07-14T16:17:42.334512493Z [16:17:42] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Found ffmpeg version 6.0.1
    2024-07-14T16:17:42.404467645Z [16:17:42] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Available decoders: ["libdav1d", "av1", "av1_cuvid", "av1_qsv", "h264", "h264_qsv", "h264_cuvid", "hevc", "hevc_qsv", "hevc_cuvid", "mpeg2video", "mpeg2_qsv", "mpeg2_cuvid", "mpeg4", "mpeg4_cuvid", "msmpeg4", "vc1_qsv", "vc1_cuvid", "vp8", "libvpx", "vp8_cuvid", "vp8_qsv", "vp9", "libvpx-vp9", "vp9_cuvid", "vp9_qsv", "aac", "ac3", "dca", "flac", "mp3", "truehd"]
    2024-07-14T16:17:42.430211557Z [16:17:42] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Available encoders: ["libsvtav1", "av1_nvenc", "av1_qsv", "av1_amf", "av1_vaapi", "libx264", "h264_amf", "h264_nvenc", "h264_qsv", "h264_v4l2m2m", "h264_vaapi", "libx265", "hevc_amf", "hevc_nvenc", "hevc_qsv", "hevc_vaapi", "mjpeg_qsv", "mjpeg_vaapi", "mpeg4", "msmpeg4", "libvpx", "libvpx-vp9", "aac", "libfdk_aac", "ac3", "alac", "dca", "flac", "libmp3lame", "libopus", "truehd", "libvorbis", "srt"]
    2024-07-14T16:17:42.456255092Z [16:17:42] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Available filters: ["deinterlace_qsv", "deinterlace_vaapi", "hwupload_cuda", "hwupload_vaapi", "libplacebo", "overlay_opencl", "overlay_qsv", "overlay_vaapi", "overlay_vulkan", "overlay_cuda", "procamp_vaapi", "scale_cuda", "scale_opencl", "scale_qsv", "scale_vaapi", "scale_vulkan", "tonemap_cuda", "tonemap_opencl", "tonemap_vaapi", "vpp_qsv", "yadif_cuda", "zscale", "alphasrc"]
    2024-07-14T16:17:42.599621892Z [16:17:42] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Available hwaccel types: ["cuda", "vaapi", "qsv", "drm", "opencl", "vulkan"]
    2024-07-14T16:17:42.842123255Z [16:17:42] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: FFmpeg: /usr/lib/jellyfin-ffmpeg/ffmpeg
    2024-07-14T16:17:42.842959520Z [16:17:42] [INF] [1] Emby.Server.Implementations.ApplicationHost: ServerId: e41f18135e784e3ab9495acd9f0d8d4a
    2024-07-14T16:17:42.843136879Z [16:17:42] [INF] [1] Emby.Server.Implementations.ApplicationHost: Core startup complete
    2024-07-14T16:17:42.843334404Z [16:17:42] [INF] [1] Main: Startup complete 0:00:06.8743576
    2024-07-14T16:17:43.279543227Z [ls.io-init] done.
    2024-07-14T16:17:45.345334449Z [16:17:45] [INF] [15] Emby.Server.Implementations.ScheduledTasks.TaskManager: Clean up collections and playlists Completed after 0 minute(s) and 0 seconds
    2024-07-14T16:17:46.800925266Z [16:17:46] [INF] [15] Emby.Server.Implementations.ScheduledTasks.TaskManager: Update Plugins Completed after 0 minute(s) and 1 seconds
    2024-07-14T16:17:52.879595613Z [16:17:52] [INF] [15] Emby.Server.Implementations.HttpServer.WebSocketManager: WS 192.168.1.40 request
    2024-07-14T16:19:46.543275916Z [16:19:46] [INF] [31] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for kcurby. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
    2024-07-14T16:25:47.665316160Z [16:25:47] [INF] [3] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for kcurby. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
    2024-07-14T16:34:47.206255209Z [16:34:47] [INF] [35] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app Jellyfin Media Player 1.11.1 playing Payback. Stopped at 539010 ms

    I have tried updating both server and desktop, uninstalled and reinstalled also on the desktop.
    Go to solution
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2024-07-14, 05:33 PM
    In a browser, go to your jellyfin server. Dashboard > Devices, delete the sessions for Jellyfin Media Player.

    Then, on your desktop, go to C:\Users\yourUser\appdata\local\. There will be a "jellyfinmediaplayer" and "Jellyfin Media Player" folder. Delete both.

    Open Jellyfin Media Player, log back in.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Staticvi
    Offline

    Junior Member

    Posts: 4
    Threads: 2
    Joined: 2024 Jul
    Reputation: 0
    #3
    2024-07-14, 05:57 PM
    (2024-07-14, 05:33 PM)TheDreadPirate Wrote: In a browser, go to your jellyfin server.  Dashboard > Devices, delete the sessions for Jellyfin Media Player.

    Then, on your desktop, go to C:\Users\yourUser\appdata\local\.  There will be a "jellyfinmediaplayer" and "Jellyfin Media Player" folder.  Delete both.

    Open Jellyfin Media Player, log back in.

    That did it thank you! marked as solved.
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