SOLVED: Files not updating

[Taco]

Sonarr and Radarr will upgrade files to better versions. I have having an issue where the file will not get upgraded in jellyfin causing Transcode error until I manually run metadata update. I thought installing and setting up Autoscan to work on Inotify would fix but the files still do not upgrade. Is there a way to manually trigger a metadata update when the file is replaced or updated? 

Jellyfin Server: 10.8.10

[Venson]

Hey @Taco,

You post lacks a bit of information about your system. Could you please tell us if your *arr tools running on the same system or somewhere else? Is your media lib also on the same system as your jellyfin instance or is it mounted via an share? Did you enable the Enable real time monitoring option in the library? Autoscan has a configurable delay and needs to run on the same host as your data, if you have it mounted via a share. You can always run a metadata update on your library to check for new media.

[Taco]

@Venson
I am running all of the *arrs,Jellyfin and autoscan on unraid through dockers.
All of the libraries are set to the same mount points of /mnt/plex(When I switched from plex I never changed the naming)
Real Time monitoring is enabled for all libraries in jellyfin.
Autoscan is set to a minimum age of 5 minutes with a scan-delay of 15s.

Even with autoscan I have it waited upwards of 24 hours before doing a Forced Metadata update in jellyfin to see if it would work itself out.
I do not have the *arrs setup to connect to Jellyfin as of this moment as I did not see it helping the issue. So I pointed them to use the webhook of Autostore to send the notifies through.

---

The issue I am running into is that this is happening more than I would like. I am needing to run a manual metadata update atleast once a day to make sure there are no files that haven't been properly updated. I am also remuxing from MP4 to MKV and this also requires me to run the Manual Metadata Update as jellyfin does not see these updates either.

[Fallenbagel]

I do not have the *arrs setup to connect to Jellyfin as of this moment as I did not see it helping the issue.

Having the *arr connected to jellyfin to run a library refresh when media added works for your use case. I can vouch for it.

[Taco]

I do not have the *arrs setup to connect to Jellyfin as of this moment as I did not see it helping the issue.

Having the *arr connected to jellyfin to run a library refresh when media added works for your use case. I can vouch for it.

I will set it back up and watch it.

[Fallenbagel]

On jellyfin connect: tick "on import", "on upgrade", "on renamed", "Update Library". That should trigger a library scan on jellyfin.

[Taco]

I have sonarr setup as seen in the screenshot. I am still seeing files not updating properly and needing to do a Metadata update in jellyfin. Been doing this atleast once a day.

[skribe]

I have sonarr setup as seen in the screenshot. I am still seeing files not updating properly and needing to do a Metadata update in jellyfin. Been doing this atleast once a day.

Can you provide a more detailed description of exactly what the circumstances are where you're experiencing this issue, what is actually happening, and how it differs from your expected behavior? Also some greater detail about exactly how this media is stored might be helpful. It's not even entirely clear to me why Autoscan is necessary of even helpful for your use case. That might be clearer depending on how your media is stored.

My suspicion here, in any case, is that Autoscan/webhooks isn't actually configured correctly. Either because it is not correctly communicating with the API, or the mounts are not correctly remapped between different containers. But I'm not even sure that you need any of that. If your system support inotify, Jellyfin's built-in monitoring should also just pick up filesystem changes. That this is not happening makes me curious about your configuration here.

[Taco]

I have sonarr setup as seen in the screenshot. I am still seeing files not updating properly and needing to do a Metadata update in jellyfin. Been doing this atleast once a day.

Can you provide a more detailed description of exactly what the circumstances are where you're experiencing this issue, what is actually happening, and how it differs from your expected behavior? Also some greater detail about exactly how this media is stored might be helpful. It's not even entirely clear to me why Autoscan is necessary of even helpful for your use case. That might be clearer depending on how your media is stored.

My suspicion here, in any case, is that Autoscan/webhooks isn't actually configured correctly. Either because it is not correctly communicating with the API, or the mounts are not correctly remapped between different containers. But I'm not even sure that you need any of that. If your system support inotify, Jellyfin's built-in monitoring should also just pick up filesystem changes. That this is not happening makes me curious about your configuration here.

Can you provide a more detailed description of exactly what the circumstances are where you're experiencing this issue, what is actually happening, and how it differs from your expected behavior?
--Sonarr is setup to grab files and I have a few releasers that are preferred, so if it finds one with the releaser I prefer then it will grab that instead to "upgrade" the existing file to or if it upgrades from 720p to 1080p. I expect Jellyfin to see that the file has changed and to update accordingly. As of now it does not see these changes and until I do a manual refresh metadata--> replace all metadata(I use NFO files and currently no other metadata) the file does not update and is not playable within jellyfin. 


Also some greater detail about exactly how this media is stored might be helpful. It's not even entirely clear to me why Autoscan is necessary of even helpful for your use case. That might be clearer depending on how your media is stored.
--The media is stored on unraid on drives formated to XFS. Using unraid dockers I have it mounted. I had autoscan setup because it was recommended via the discord but since it has not helped, I stopped it as of this morning. 

The *arrs and Jellyfin all have the exact same mapping just for consistancy sake. Unraid does support Inotify and I have attached a screenshot of its current amount. The *arrs confirm that they can communicate to jellyfin via the api call. 


The docker for jellyfin I am using is the Linuxserver Jellfin docker 
https://github.com/linuxserver/docker-je...r/jellyfin

This use to work fine but a few updates ago stopped. I kinda just been dealing with it but I have a few new users added and it started causing issues for them. 
The libraries themselves in Jellyfin are setup with Enable Real Time Montoring. 
Even with a basic Library scan though the new files do not get picked up until I do a metadata refresh on the files. 


As far as jellyfin itself: 
I have IntroSkipper with the Custom Web interface from them.

[Taco]

I think it is working now. Atleast more frequently than it was before. I deleting all the libraries and re-added them to jellyfin. I did this initially because even though they have chapters when I would scan to create them it would finish immediately without error. Now everything has chapters generated and is updating on a morn regular basis