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    Jellyfin Forum Support Troubleshooting SOLVED: HEVC/x265 Transcoding Issues - Ugreen NASync

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    SOLVED: HEVC/x265 Transcoding Issues - Ugreen NASync

    Is it possible to get HEVC files to play properly on Jellyfin?
    TheDreadPirate
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    #11
    2025-02-28, 05:41 PM
    Can you share your ffmpeg log via privatebin.net?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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    Jaghiro
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    #12
    2025-02-28, 06:13 PM (This post was last modified: 2025-02-28, 06:49 PM by Jaghiro. Edited 2 times in total.)
    Sure, that's when Transcoding is on and the player crashs when I start it:

    https://privatebin.net/?ec2e6a3b92d5a209...WwPS41TBow

    I tried the same file with plex, with and without transcoding. Works perfectly fine
    TheDreadPirate
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    #13
    2025-02-28, 08:35 PM
    The GPU is not accessible to the container.

    What did you configure in the UGreen UI to pass in the GPU?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Jaghiro
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    #14
    2025-02-28, 08:41 PM
    (2025-02-28, 08:35 PM)TheDreadPirate Wrote: The GPU is not accessible to the container.

    What did you configure in the UGreen UI to pass in the GPU?

    Do you mean the docker configuration?

    If so:
    Code:
    services:
      jellyfin:
        image: jellyfin/jellyfin:latest
        container_name: Jellyfin-HT
        user: 1000:10
        environment:
          TZ: Europe/Berlin
        volumes:
          - /volume1/docker/jellyfinht/config:/config:rw
          - /volume1/docker/jellyfinht/cache:/cache:rw
          - /volume1/docker/jellyfinht/logs:/logs:rw
          - /volume1/Filme:/Filme:rw
          - /volume1/Serien:/Serien:rw
        devices:
          - /dev/dri/renderD128:/dev/dri/renderD128
          - /dev/dri/card0:/dev/dri/card0
          - /dev/dri:/dev/dri
        restart: on-failure:5
        network_mode: host

    GPU for the docker is activated with  - /dev/driConfused-facedev/dri - /dev/driConfused-facedev/dri - /dev/driConfused-facedev/dri
    [Image: 0c6qI7Y.png]
    TheDreadPirate
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    #15
    2025-03-01, 01:49 AM
    Oh. I missed this the first time. You enabled AV1 encoding. Your CPU only supports accelerated AV1 decoding. Uncheck "Allow encoding in AV1 format".
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Jaghiro
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    #16
    2025-03-01, 05:18 AM (This post was last modified: 2025-03-01, 05:22 AM by Jaghiro. Edited 1 time in total.)
    (2025-03-01, 01:49 AM)TheDreadPirate Wrote: Oh.  I missed this the first time.  You enabled AV1 encoding.  Your CPU only supports accelerated AV1 decoding.  Uncheck "Allow encoding in AV1 format".

    I deactivated it, still the same error when I try to start it.

    https://privatebin.net/?d8ed46082f32d391...674ZX8qrPE

    The "Generic error in an external library" at the end makes me wonder if the problem is outside of jellyfin.
    TheDreadPirate
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    #17
    2025-03-01, 07:28 PM
    Is the container privileged?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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