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    Jellyfin Forum Support Troubleshooting SOLVED: HW transcoding not working... Cannot load libcuda.so.1

     
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    SOLVED: HW transcoding not working... Cannot load libcuda.so.1

    HW transcoding not working... Cannot load libcuda.so.1
    GuigZer
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    Country:France
    #1
    2024-11-25, 09:13 PM (This post was last modified: 2024-11-26, 09:51 AM by GuigZer. Edited 1 time in total.)
    Jellyfin NVIDIA Hardware Transcoding Issue on Debian with Quadro P620

    Environment

    - **OS**: Debian GNU/Linux 12 (bookworm)    
    - **Kernel**: 6.1.0-28-amd64
    - **GPU**: NVIDIA Quadro P620
    - **Driver Version**: 535.183.01
    - **Container**: Jellyfin (lscr.io/linuxserver/jellyfin:latest)

    Issue Description

    I recently installed a Quadro P620 GPU for hardware transcoding in Jellyfin. While the GPU is properly detected both on the host system and inside the Docker container, FFmpeg fails to initialize CUDA for transcoding with an error related to loading the CUDA library.

    Attempted Solutions

    I have already tried several solutions suggested in these forum posts:
    - Verifying NVIDIA runtime is properly installed and configured in Docker
    - Adding all necessary GPU capabilities in docker-compose file
    - Setting NVIDIA_DRIVER_CAPABILITIES and NVIDIA_VISIBLE_DEVICES to "all"
    - Ensuring proper permissions for the Jellyfin user in the container
    - Checking if CUDA libraries are present in the container
    - Verifying GPU detection using nvidia-smi both on host and in container

    None of these common solutions have resolved the issue.

    System Configuration

    Host System Information

    bash
    $ uname -a
    Linux openmediavault 6.1.0-28-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.119-1 (2024-11-22) x86_64 GNU/Linux

    $ cat /etc/os-release
    PRETTY_NAME="Debian GNU/Linux 12 (bookworm)"
    NAME="Debian GNU/Linux"
    VERSION_ID="12"
    VERSION="12 (bookworm)"


    GPU Detection

    bash
    $ nvidia-smi
    Mon Nov 25 22:00:28 2024
    +---------------------------------------------------------------------------------------+
    | NVIDIA-SMI 535.183.01            Driver Version: 535.183.01  CUDA Version: N/A      |
    |-----------------------------------------+----------------------+----------------------+
    | GPU  Name                Persistence-M | Bus-Id        Disp.A | Volatile Uncorr. ECC |
    | Fan  Temp  Perf          Pwr:Usage/Cap |        Memory-Usage | GPU-Util  Compute M. |
    |                                        |                      |              MIG M. |
    |=========================================+======================+======================|
    |  0  Quadro P620                    Off | 00000000:02:00.0 Off |                  N/A |
    | 28%  43C    P0              N/A /  N/A |      0MiB /  2048MiB |      0%      Default |
    |                                        |                      |                  N/A |
    +-----------------------------------------+----------------------+----------------------+


    Docker Compose Configuration
    yaml
    services:
      jellyfin:
        image: lscr.io/linuxserver/jellyfin:latest
        container_name: jellyfin
        environment:
          - PUID=1000
          - PGID=1000
          - TZ=Etc/UTC
          - JELLYFIN_PublishedServerUrl=http://192.168.1.100
          - NVIDIA_DRIVER_CAPABILITIES=all
          - NVIDIA_VISIBLE_DEVICES=all
        volumes:
          - ./config:/config
          - /srv/dev-disk-by-uuid-504655e3-3559-44c8-b61b-9eaed009f4a3/plex/serie:/data/tvshows
          - /srv/dev-disk-by-uuid-504655e3-3559-44c8-b61b-9eaed009f4a3/plex/film:/data/movies
          - ./transcode:/config/transcodes
        ports:
          - 8096:8096
          - 8920:8920
          - 7359:7359/udp
          - 1900:1900/udp
        restart: unless-stopped
        runtime: nvidia
        deploy:
          resources:
            reservations:
              devices:
                - driver: nvidia
                  count: 1
                  capabilities: ["gpu","compute","video","utility"]


    Error Message
    When attempting to play a video file, FFmpeg logs show:

    [AVHWDeviceContext @ 0x55ab2d7c1d00] Cannot load libcuda.so.1
    [AVHWDeviceContext @ 0x55ab2d7c1d00] Could not dynamically load CUDA
    Device creation failed: -1.
    Failed to set value 'cuda=cu:0' for option 'init_hw_device': Operation not permitted
    Error parsing global options: Operation not permitted


    Additional Information

    - The GPU is properly detected inside the container (verified using nvidia-smi)
    - NVIDIA runtime is properly configured in Docker
    - FFmpeg is built with NVIDIA support (as shown in the configuration output)


    Any assistance would be greatly appreciated.
    TheDreadPirate
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    Posts: 15,375
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    Country:United States
    #2
    2024-11-25, 10:53 PM
    What is the output of this command?

    Code:
    sudo apt list --installed | grep header
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    GuigZer
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    Junior Member

    Posts: 4
    Threads: 1
    Joined: 2024 Nov
    Reputation: 0
    Country:France
    #3
    2024-11-26, 07:19 AM
    Hi,

    here it  is :

    Code:
    └─$ sudo apt list --installed | grep header
    WARNING: apt does not have a stable CLI interface. Use with caution in scripts.
    linux-headers-6.1.0-28-amd64/stable-security,now 6.1.119-1 amd64  [installé]
    linux-headers-6.1.0-28-common/stable-security,now 6.1.119-1 all  [installé, automatique]
    opencl-c-headers/stable,now 3.0~2023.02.06-1 all  [installé, automatique]
    opencl-clhpp-headers/stable,now 3.0~2023.02.06-1 all  [installé, automatique]

    thanks for the help
    GuigZer
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    Junior Member

    Posts: 4
    Threads: 1
    Joined: 2024 Nov
    Reputation: 0
    Country:France
    #4
    2024-11-26, 09:37 AM
    UPDATE : i dont know how but now i get this error

    Code:
    ffmpeg version 7.0.2-Jellyfin Copyright (c) 2000-2024 the FFmpeg developers
      built with gcc 13 (Ubuntu 13.2.0-23ubuntu4)
      configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
      libavutil      59.  8.100 / 59.  8.100
      libavcodec    61.  3.100 / 61.  3.100
      libavformat    61.  1.100 / 61.  1.100
      libavdevice    61.  1.100 / 61.  1.100
      libavfilter    10.  1.100 / 10.  1.100
      libswscale      8.  1.100 /  8.  1.100
      libswresample  5.  1.100 /  5.  1.100
      libpostproc    58.  1.100 / 58.  1.100
    Input #0, matroska,webm, from 'file:/data/tvshows/Arcane/Season 1/Arcane.S01E01.Welcome.to.the.Playground.MULTi.2160p.UHD.BluRay.DV.HDR.AV1-BTT.mkv':
      Metadata:
        encoder        : libebml v1.4.5 + libmatroska v1.7.1
        creation_time  : 2024-10-16T12:19:41.000000Z
        IMDB            : tt11126994
        TMDB            : tv/94605
        TVDB            : 371028
      Duration: 00:41:38.91, start: 0.000000, bitrate: 7271 kb/s
      Chapters:
        Chapter #0:0: start 0.000000, end 264.347000
          Metadata:
            title          : Chapter 1
        Chapter #0:1: start 264.347000, end 861.277000
          Metadata:
            title          : Chapter 2
        Chapter #0:2: start 861.277000, end 1178.719000
          Metadata:
            title          : Chapter 3
        Chapter #0:3: start 1178.719000, end 1409.408000
          Metadata:
            title          : Chapter 4
        Chapter #0:4: start 1409.408000, end 1722.804000
          Metadata:
            title          : Chapter 5
        Chapter #0:5: start 1722.804000, end 2103.727000
          Metadata:
            title          : Chapter 6
        Chapter #0:6: start 2103.727000, end 2377.792000
          Metadata:
            title          : Chapter 7
        Chapter #0:7: start 2377.792000, end 2498.913000
          Metadata:
            title          : Chapter 8
      Stream #0:0(eng): Video: av1 (libdav1d) (Main), yuv420p10le(tv, bt2020nc/bt2020/smpte2084), 3840x1636, SAR 1:1 DAR 960:409, 23.98 fps, 23.98 tbr, 1k tbn (default)
          Metadata:
            title          : Encode AV1 @ 3 371 kb/s (source : FraMeSToR)
            BPS            : 3370511
            DURATION        : 00:41:38.913000000
            NUMBER_OF_FRAMES: 59914
            NUMBER_OF_BYTES : 1052826962
            _STATISTICS_WRITING_APP: mkvmerge v87.0 ('Black as the Sky') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2024-10-16 12:19:41
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
          Side data:
            DOVI configuration record: version: 1.0, profile: 10, level: 6, rpu flag: 1, el flag: 0, bl flag: 1, compatibility id: 1
      Stream #0:1(eng): Audio: truehd, 48000 Hz, 5.1(side), s32 (24 bit) (original)
          Metadata:
            title          : TrueHD 5.1
            BPS            : 3150719
            DURATION        : 00:41:38.872000000
            NUMBER_OF_FRAMES: 2998646
            NUMBER_OF_BYTES : 984155604
            _STATISTICS_WRITING_APP: mkvmerge v87.0 ('Black as the Sky') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2024-10-16 12:19:41
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:2(fre): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s (default)
          Metadata:
            title          : AC-3 5.1
            BPS            : 640000
            DURATION        : 00:41:38.880000000
            NUMBER_OF_FRAMES: 78090
            NUMBER_OF_BYTES : 199910400
            _STATISTICS_WRITING_APP: mkvmerge v87.0 ('Black as the Sky') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2024-10-16 12:19:41
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:3(fre): Subtitle: hdmv_pgs_subtitle (pgssub), 1920x1080 (dub)
          Metadata:
            title          : French (Parisian)
            BPS            : 21393
            DURATION        : 00:41:34.534000000
            NUMBER_OF_FRAMES: 724
            NUMBER_OF_BYTES : 6670716
            _STATISTICS_WRITING_APP: mkvmerge v87.0 ('Black as the Sky') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2024-10-16 12:19:41
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:4(eng): Subtitle: hdmv_pgs_subtitle (pgssub), 1920x1080 (original)
          Metadata:
            title          : English
            BPS            : 24593
            DURATION        : 00:41:20.895000000
            NUMBER_OF_FRAMES: 920
            NUMBER_OF_BYTES : 7626813
            _STATISTICS_WRITING_APP: mkvmerge v87.0 ('Black as the Sky') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2024-10-16 12:19:41
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:5(eng): Subtitle: hdmv_pgs_subtitle (pgssub), 1920x1080 (original) (hearing impaired)
          Metadata:
            title          : English (SDH)
            BPS            : 37932
            DURATION        : 00:41:25.274000000
            NUMBER_OF_FRAMES: 1372
            NUMBER_OF_BYTES : 11784025
            _STATISTICS_WRITING_APP: mkvmerge v87.0 ('Black as the Sky') 64-bit
            _STATISTICS_WRITING_DATE_UTC: 2024-10-16 12:19:41
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream mapping:
      Stream #0:0 -> #0:0 (av1 (libdav1d) -> h264 (h264_nvenc))
      Stream #0:2 -> #0:1 (ac3 (native) -> aac (libfdk_aac))
    Press [q] to stop, [?] for help
    [h264_nvenc @ 0x556f3a98ae00] Cannot load libnvidia-encode.so.1
    [h264_nvenc @ 0x556f3a98ae00] The minimum required Nvidia driver for nvenc is 520.56.06 or newer
    [vost#0:0/h264_nvenc @ 0x556f3afbeb40] Error while opening encoder - maybe incorrect parameters such as bit_rate, rate, width or height.
    [vf#0:0 @ 0x556f3aa27f00] Error sending frames to consumers: Operation not permitted
    [vf#0:0 @ 0x556f3aa27f00] Task finished with error code: -1 (Operation not permitted)
    [vf#0:0 @ 0x556f3aa27f00] Terminating thread with return code -1 (Operation not permitted)
    [vost#0:0/h264_nvenc @ 0x556f3afbeb40] Could not open encoder before EOF
    [vost#0:0/h264_nvenc @ 0x556f3afbeb40] Task finished with error code: -22 (Invalid argument)
    [vost#0:0/h264_nvenc @ 0x556f3afbeb40] Terminating thread with return code -22 (Invalid argument)
    [out#0/hls @ 0x556f3b553e00] Nothing was written into output file, because at least one of its streams received no packets.
    frame=    0 fps=0.0 q=0.0 Lsize=      0KiB time=N/A bitrate=N/A speed=N/A   
    Conversion failed!
    GuigZer
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    Posts: 4
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    Joined: 2024 Nov
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    Country:France
    #5
    2024-11-26, 09:49 AM
    Second UPDATE :

    So i do a

    sudo apt install libnvidia-encode1

    and

    └─$ nvidia-smi
    Tue Nov 26 10:48:25 2024
    +---------------------------------------------------------------------------------------+
    | NVIDIA-SMI 535.183.01            Driver Version: 535.183.01  CUDA Version: 12.2    |
    |-----------------------------------------+----------------------+----------------------+
    | GPU  Name                Persistence-M | Bus-Id        Disp.A | Volatile Uncorr. ECC |
    | Fan  Temp  Perf          Pwr:Usage/Cap |        Memory-Usage | GPU-Util  Compute M. |
    |                                        |                      |              MIG M. |
    |=========================================+======================+======================|
    |  0  Quadro P620                    Off | 00000000:02:00.0 Off |                  N/A |
    | 34%  49C    P0              N/A /  N/A |    240MiB /  2048MiB |    88%      Default |
    |                                        |                      |                  N/A |
    +-----------------------------------------+----------------------+----------------------+

    +---------------------------------------------------------------------------------------+
    | Processes:                                                                            |
    |  GPU  GI  CI        PID  Type  Process name                            GPU Memory |
    |        ID  ID                                                            Usage      |
    |=======================================================================================|
    |    0  N/A  N/A    467531      C  /usr/lib/jellyfin-ffmpeg/ffmpeg            238MiB |
    +---------------------------------------------------------------------------------------+

    Now it work's !
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