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    Jellyfin Forum Support Troubleshooting SOLVED: Issues with Hardware Transcoding after updating to version 10.9.6

     
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    SOLVED: Issues with Hardware Transcoding after updating to version 10.9.6

    Noble
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    Posts: 3
    Threads: 1
    Joined: 2024 Jun
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    Country:United States
    #1
    2024-06-12, 05:13 PM
    Hello everyone,

    I'm having an issue i've haven't dealt with before after updating my Jellyfin App on one of my TrueNAS Boxes to version 10.9.6

    Code:
    ffmpeg version 6.0.1-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
      built with gcc 12 (Debian 12.2.0-14)
      configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
      libavutil      58.  2.100 / 58.  2.100
      libavcodec    60.  3.100 / 60.  3.100
      libavformat    60.  3.100 / 60.  3.100
      libavdevice    60.  1.100 / 60.  1.100
      libavfilter    9.  3.100 /  9.  3.100
      libswscale      7.  1.100 /  7.  1.100
      libswresample  4. 10.100 /  4. 10.100
      libpostproc    57.  1.100 / 57.  1.100
    [AVHWDeviceContext @ 0x5583eccbde00] Cannot load libcuda.so.1
    [AVHWDeviceContext @ 0x5583eccbde00] Could not dynamically load CUDA
    Device creation failed: -1.
    Failed to set value 'cuda=cu:0' for option 'init_hw_device': Operation not permitted
    Error parsing global options: Operation not permitted

    Since it's a TrueNAS Scale machine I can't use apt-get or most linux disco commands. I've tried starting a new instance and I keep getting the same issue when trying to transcode HEVC. Can anyone point me in the right direction?

    Thanks
    Go to solution
    TheDreadPirate
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    Posts: 15,374
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    #2
    2024-06-12, 05:47 PM
    What GPU do you have in your system and what nvidia driver version is running? With Jellyfin 10.9.X came jellyfin-ffmpeg6, which raised the minimum Nvidia driver version to 520.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Noble
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    Junior Member

    Posts: 3
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    Joined: 2024 Jun
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    Country:United States
    #3
    2024-06-12, 05:51 PM
    (2024-06-12, 05:47 PM)TheDreadPirate Wrote: What GPU do you have in your system and what nvidia driver version is running?  With Jellyfin 10.9.X came jellyfin-ffmpeg6, which raised the minimum Nvidia driver version to 520.

    nvidia-smi reports Driver Version 545.23.08 and Cuda Version 12.3

    GPU is a GTX 1660 Ti
    TheDreadPirate
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    #4
    2024-06-12, 06:02 PM
    Is the nvidia container toolkit installed? Perhaps double check that your GPU pass-through settings weren't reverted when the app upgraded?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Noble
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2024 Jun
    Reputation: 0
    Country:United States
    #5
    2024-06-12, 06:15 PM
    (2024-06-12, 06:02 PM)TheDreadPirate Wrote: Is the nvidia container toolkit installed?  Perhaps double check that your GPU pass-through settings weren't reverted when the app upgraded?

    I'm feeling stupid... I've been messing with this for hours this morning and your right. GPU passthrough got reverted... I scheduled all my updates for early morning when no one was using the services and between the UI changes updating truenas from bluefin to dragonfish and all the applications on that machine being updated I completely forgot to verify the settings... 

    Thanks so much for your time.
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