SOLVED: Jellyfin app can not connect to media server

[LoocPac]

I have proxmox running on a old server, running portainer for the Jellyfin application, and Nextcloud for access to the media server to drop media in. I got a bug up my rear to try to set up remote access, hit the google and came across some instructions on https://meshnet.nordvpn.com/how-to/remot...r-remotely and got to the step where you go in jellyfin and enable remote and put in that UP. as seen in the attached photo. I did that and hit save, continued reading on and realized that how they are doing it would not work for me. So i deleted the IP and hit save and everything went wrong. it just continued to do a loading loop never finishing and now Jellyfin can not connect to the media server anymore. regardless of what device i try to connect to it on. I had a lot of help setting everything up because I have no idea what I am doing. Buy my tech guy is away, so it is time for me to learn. But I do not have any idea where to start. I have shut down the container and restarted it. I can still access the media server files using Nextcloud. I am going to reset my router to factory next and redo all of the port forwarding incase my ISP did something, because we also can not access SFTP on pufferpannel, which has been going on for quite some time. Im not sure what information you will need, as I am clueless, but let me know and I will find the info.

[TheDreadPirate]

Can you share the docker config for the jellyfin container?

[LoocPac]

Can you share the docker config for the jellyfin container?

Im not 100% sure what that is. Im looking at the container, I see several configs, but not an overall config. If you can tell me where to find that ill bring it over. When I inspect this is the top config. there is more info under this but im not sure if it is what you are looking for.

2478aeb03e99c8015e31d213217fbad62400e8aaf6239489afe23f0b5a680952

• AppArmorProfile docker-default
  
• Args [ ]
  
• Config
  
  • AttachStderr false
    
  • AttachStdin false
    
  • AttachStdout false
    
  • Cmd
    
  • Domainname
    
  • Entrypoint
    
    • 0 /jellyfin/jellyfin
      
  • Env
    
    • 0 PATH=/usr/local/sbinusr/local/binusr/sbinusr/binsbinbin
      
    • 1 HEALTHCHECK_URL=http://localhost:8096/health
      
    • 2 DOTNET_SYSTEM_GLOBALIZATION_INVARIANT=1
      
    • 3 LC_ALL=en_US.UTF-8
      
    • 4 LANG=en_US.UTF-8
      
    • 5 LANGUAGE=en_US:en
      
    • 6 JELLYFIN_DATA_DIR=/config
      
    • 7 JELLYFIN_CACHE_DIR=/cache
      
    • 8 JELLYFIN_CONFIG_DIR=/config/config
      
    • 9 JELLYFIN_LOG_DIR=/config/log
      
    • 10 JELLYFIN_WEB_DIR=/jellyfin/jellyfin-web
      
    • 11 JELLYFIN_FFMPEG=/usr/lib/jellyfin-ffmpeg/ffmpeg
      
    • 12 MALLOC_TRIM_THRESHOLD_=131072
      
    • 13 NVIDIA_VISIBLE_DEVICES=all
      
    • 14 NVIDIA_DRIVER_CAPABILITIES=compute,video,utility
      
    • 15 DEBIAN_FRONTEND=noninteractive
      
    • 16 XDG_CACHE_HOME=/cache
      
    • 17 PUID=4096
      
    • 18 PGID=4096
      
  • ExposedPorts
    
    • 1900/udp { }
      
    • 7359/udp { }
      
    • 8096/tcp { }
      
    • 8920/tcp { }
      
  • Healthcheck
    
    • Interval 30000000000
      
    • Retries 3
      
    • StartPeriod 10000000000
      
    • Test
      
      • 0 CMD-SHELL
        
      • 1 curl -Lk -fsS "${HEALTHCHECK_URL}" || exit 1
        
    • Timeout 30000000000
      
  • Hostname aa70e3b9b66e
    
  • Image jellyfin/jellyfin:latest
    
  • Labels
    
    • org.opencontainers.image.description The Free Software Media System
      
    • org.opencontainers.image.documentation https://jellyfin.org/docs/
      
    • org.opencontainers.image.source https://github.com/jellyfin/jellyfin
      
    • org.opencontainers.image.title Jellyfin
      
    • org.opencontainers.image.url https://jellyfin.org
      
    • org.opencontainers.image.version 10.9.7
      
  • OnBuild
    
  • OpenStdin false
    
  • StdinOnce false
    
  • Tty false
    
  • User 999:1000
    
  • Volumes { /cache: [object Object], /config: [object Object], /media: [object Object] }
    
  • WorkingDir
    

[TheDreadPirate]

Not exactly what I was asking for, but does provide more information.

What we're looking for is Jellyfin's network.xml config file. That file is located in the container at /config/config. But what you provided doesn't provide where /config is mounted on the host.

If you know where /config is mounted, find network.xml at the path I stated. Once you find it run "cat network.xml" and share the output with us.

[LoocPac]

cat /jellyfin/config/config/network.xml

xml
<?xml version="1.0" encoding="utf-8"?>
<NetworkConfiguration xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<BaseUrl />
<EnableHttps>false</EnableHttps>
<RequireHttps>false</RequireHttps>
<InternalHttpPort>8096</InternalHttpPort>
<InternalHttpsPort>8920</InternalHttpsPort>
<PublicHttpPort>8096</PublicHttpPort>
<PublicHttpsPort>8920</PublicHttpsPort>
<AutoDiscovery>true</AutoDiscovery>
<EnableUPnP>false</EnableUPnP>
<EnableIPv4>true</EnableIPv4>
<EnableIPv6>true</EnableIPv6>
<EnableRemoteAccess>true</EnableRemoteAccess>
<LocalNetworkSubnets />
<LocalNetworkAddresses />
<KnownProxies />
<IgnoreVirtualInterfaces>true</IgnoreVirtualInterfaces>
<VirtualInterfaceNames>
<string>veth</string>
</VirtualInterfaceNames>
<EnablePublishedServerUriByRequest>false</EnablePublishedServerUriByRequest>
<PublishedServerUriBySubnet />
<RemoteIPFilter>
<string>100.64.0.0/10</string>
</RemoteIPFilter>
<IsRemoteIPFilterBlacklist>false</IsRemoteIPFilterBlacklist>


[TheDreadPirate]

Change this section

Code:

<RemoteIPFilter>
<string>100.64.0.0/10</string>
</RemoteIPFilter>

to

Code:

<RemoteIPFilter />

Save, restart the container.

[LoocPac]

Thank you, I had to wait for my brother to give me a crash course on navigating through proxmox files using command prompt, then your instructions. So not only is my media server back up for the house to enjoy, but I also learned more on how to do stuff in this.

[CreekyBones85]

I am having a similar issue with connecting over meshnet. Odd thing is it was working just straight out of the box but not its not. Here's my network config file as well.

<?xml version="1.0" encoding="utf-8"?>
<NetworkConfiguration xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <BaseUrl />
  <EnableHttps>false</EnableHttps>
  <RequireHttps>false</RequireHttps>
  <InternalHttpPort>8096</InternalHttpPort>
  <InternalHttpsPort>8920</InternalHttpsPort>
  <PublicHttpPort>8096</PublicHttpPort>
  <PublicHttpsPort>8920</PublicHttpsPort>
  <AutoDiscovery>true</AutoDiscovery>
  <EnableUPnP>false</EnableUPnP>
  <EnableIPv4>true</EnableIPv4>
  <EnableIPv6>false</EnableIPv6>
  <EnableRemoteAccess>true</EnableRemoteAccess>
  <LocalNetworkSubnets />
  <LocalNetworkAddresses />
  <KnownProxies />
  <IgnoreVirtualInterfaces>true</IgnoreVirtualInterfaces>
  <VirtualInterfaceNames>
    <string>veth</string>
  </VirtualInterfaceNames>
  <EnablePublishedServerUriByRequest>false</EnablePublishedServerUriByRequest>
  <PublishedServerUriBySubnet />
  <RemoteIPFilter />
  <IsRemoteIPFilterBlacklist>false</IsRemoteIPFilterBlacklist>
</NetworkConfiguration>
   

Could the problem be "IgnoreVirtualInterfaces" being true?

[TheDreadPirate]

Could the problem be "IgnoreVirtualInterfaces" being true?

That is the default value.  It would only be a problem if Jellyfin is in a VM and your VM happens to have interface names like that.

Can you describe your setup and provide jellyfin logs via pastebin?

[CreekyBones85]

Are you looking for the entire log or just a screen shot and would yesterdays log be ok?