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    Jellyfin Forum Support Troubleshooting Networking & Access Can't access server even though it's up

     
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    Can't access server even though it's up

    Unable to access JF server even though the service is running and webpage is accessible
    HisRoyalMajestyFred
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    Joined: 2025 Sep
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    Country:United States
    #1
    2025-09-27, 10:04 PM
    Hi all. Relative newbie here. I'm running Jellyfin in a Docker Compose service (is that what it's called?) in a Linux Mint VM on my server running Proxmox. Outside to inside that's Proxmox running a Linux Mint VM running a Docker Compose service(?) running Jellyfin. I've got the Docker Compose file set up and running. However, there's a slight caveat here. I got it set up when I got the VM first set up earlier this week. At that point I was able to log in to and set up the Jellyfin server, point it to my media libraries, and watch stuff. Use it as normal, in other words. But that was just a test to make sure I'd gotten all the basics taken care of. I then assigned a static IP to the VM so that I can consistently access it with the same IP address on my home network instead of having to play guess-and-check every few days. The VM is only meant to be used on my home network.

    My trouble is that now, after setting the static IP, I can access the Jellyfin service/webpage from other devices on my network just fine, but I can't access my Jellyfin server. It shows up (as the only server) on the server list (there are no others set up). But when I try to connect, it gives me the "We're unable to connect to the selected server right now. Please ensure it is running and try again." dialog. This doesn't make sense to me. If I can access the service, why can't I access the server? In doing some research on this issue, I saw one suggestion from TheDreadPirate on these forums to run 
    Code:
    sudo ufw allow 8096
    I ran that, rebooted, but it didn't change anything.

    I'm confounded because I don't see why setting a static IP should have caused this issue (though to be fair, I don't really understand what the issue is, only what the symptoms are. But even more confounding is the fact that I used to have Jellyfin running (relatively) stably on some Ubuntu VMs. The VMs themselves, however, were extremely unreliable, which is why I'm experimenting to see if Mint will be more stable. But as far as I can recall, my process has been pretty much the same in setting it up on either distro, so I don't know why it'd work on one but not the other.
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